I really wanted to enjoy my stay, but unfortunately there were several disappointing aspects. Upon arrival, the front desk staff was very unfriendly and had a noticeable attitude, which set the tone for a frustrating check-in. I didn’t even receive the room I paid for until the second night, after repeatedly asking to be moved. I also never received the welcome drink that was clearly listed in my reservation—I had to ask another staff member for it, and even then was questioned about who told me, like it was some sort of secret.
While the majority of the other staff members were friendly and helpful, the overall experience fell short. There’s no direct beach access from the hotel, the rooms are outdated, and the hot tub area definitely needs a better entrance. Cleanliness was about a 7/10, and the food was just okay—not bad, but nothing memorable.
Overall, I probably wouldn’t stay here again. There are definitely better options for the price. Shuttles to and from the hotel were always late and inconsistent.