Does Grand Ons Hotel offer free cancellation for a full refund?

Yes, Grand Ons Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Grand Ons Hotel?

Sorry, there's no onsite parking at Grand Ons Hotel.

Is airport shuttle service offered by Grand Ons Hotel?

Yes, an airport shuttle is available. The charge is EUR 30 per vehicle.

What are the check-in and check-out times at Grand Ons Hotel?

You can check in starting at 2 PM. Check-out time is noon. Express check-in is available.

Are there restaurants at or near Grand Ons Hotel?

Yes, there's an onsite restaurant that offers Turkish cuisine.

What's the area around Grand Ons Hotel like?

Grand Ons Hotel is a short 6-minute walk from Aksaray Tram Station and 14 minutes' walk from Grand Bazaar.

Grand Ons Hotel, Istanbul: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Dec 3, 2024

Good stay

It was a good stay. The staff were friendly and the proximity to the city centre was a nice touch.

Royal, 2-night trip

4/10 Fair

May 25, 2023

Sehr unfreundliches personal Die zimmer mehr als renovations bedürftig

Ljumri, 3-night trip

10/10 Exceptional

Nov 23, 2021

Чистые номера , приветливый персонал , удобное расположение , отличная цена ! Спасибо

svetlana, 4-night trip

2/10 Poor

Oct 30, 2021

I booked two triple rooms for 6 adults and when I got to the hotel. They only reserved

Zahra, 1-night trip

2/10 Poor

Jun 12, 2019

Unprofessional management to handle my dislike of the room as it was uncomfortable small. Then I asked to upgrade to large bed and hotel asked for 50% extra that was much high from around hotel rates. Couldn’t continue staying in small room and requested hotel to cancel booking and refund the money. Reception agreed to receive cash 37euro for one night stay and didn’t provide any receipt claiming that I should ask Expedia to send refund form. I moved out to near hotel and everyday visited reception to ask for refund but agency Expedia replied that was trying to communicate to provider and it was for 5 days till last day of my stay in Istanbul the Hotel Ons replied that No Refund policy on cancelled booking. And Expedia asked to provide room after 6 days ! So I was charged for initial 7 days booking by Expedia plus one night cash by hotel and because I didn’t like the room No Refund. It’s cheaters attitude, my advice to opt for another hotel

7-night trip

4/10 Fair

Feb 14, 2019

Ce que j’ai apprécier c’est la gentillesse et le service du personnel de l’hotel Mais en dehors de sa je ne reviendrai pas à cette hôtel le lit pas confortable et douche boucher vraiment médiocre

Loulou, 1-night trip

4/10 Fair

Sep 12, 2018

We emailed the hotel a few days before our arrival to warn them we would be arriving at about 10 pm. We recieved a reply stating that was fine; our room would be kept until midnight. On arrival at 10 pm we were informed that there was no room for us that night. We could have a room the following night but, in the meantime, we would have to spend the first night at a different hotel. After some waiting around, we were taken there by a porter. The room was tiny, triangular space; very basic - not even a chair to sit on. The breakfast was of poor quality. We were then kept waiting for a porter to come from the other hotel to walk us and our 2 small cases to the original hotel - a whole hour wasted! There we were finally allocated a room for the rest of our stay. Considering that we had booked AND paid for our holiday several months previously, I cannot understand why we had no room available for the first night but, also, why we were told that, if we arrived after midnight, our room would not have been kept - it had already been paid for! We will not be returning to that hotel and, indeed will think twice how we make our bookings in the future. Not a good start to our holiday. The rest was OK.

7-night trip

4/10 Fair

Jul 4, 2018

Chambre 613 trop de bruit avec le moteur du climatiseur Même en fermant la fenêtre 2 nuit je tre mal dormi Est quand je demande de changer la chambre il a dit que c’est plein !!!!!

2-night trip

4/10 Fair

May 17, 2018

Décevant

Ce n’est pas la première fois que je séjourne au grand ons mais je suis extrêmement déçue , l’eau de toilette qui coulait sans cesse , frigo dans la chambre est éteint , la femme de la chambre ne répond pas quand on lui bonjour

marie , 4-night trip

4/10 Fair

Mar 2, 2018

Unfriendly stuff. Bad internet connection. The cleaning stuff they came at 10:30 and ask us to check out in fact our check out was at noon. Not recommended.

ibrahim, 8-night trip

10/10 Exceptional

Feb 3, 2018

Все устраивает, но курят в номерах и рядом слышен запах, в целом отель на 4+, wi-fi плохой.

SKURAT, 4-night trip

6/10 Good

Nov 3, 2017

It was good until my wallet was stolen.

Amjad, 6-night trip

8/10 Very good

Jul 26, 2017

İstanbul laleli kısa süreli tatil

Öncelikle merhaba..grand ons otel lalelide kalmak güzeldi...belki herşey mükemmel değil ama bu ayarda bir otel için herşey güzeldi..grand ons otel çalışanlarına teşekkürler..büyük teşekkür bence..Hotels.com ekibine..teşekkürler

Recep, 3-night trip

4/10 Fair

Apr 6, 2017

The hotel's location is far from the tourist center. The hotel's service is very poor. There is no hot water all the time in the shower. The food is the same

4/10 Fair

Aug 22, 2014

Cloudy, useable pool

We moved from an excellent apartment without a pool to this hotel purely to experience some rooftop relaxation. Not worth dragging our suitcases for! Fantastic warm welcome and although early we were allowed straight to our room. Rooms very shabby uneven floor. Bed confortable and clean. Air con seemed dirty so switched it off. The pool was cloudy. Entrance door broken too. Decided to not bother at all with afternoon R&R as far too dangerous looking...even the seating was tired looking. Breakfast was beyond disappointing. Tea and coffee foul let alone the juice! All rather a shame. Would not recommend.

10/10 Exceptional

May 23, 2014

Добрый и отзывчивый персонал!!!

Проживала с подругой с 19 по 22 мая 2014г. Заселилась за 30секунд !!! Такое впечатление ,что нас ожидали ( было приятно) !!! Вместо 2х местного заселили в 3 местный!!!!! В номере все работало!! Завтрак обычный постоянно пополнялся, зато какой ВИД!!!! Терраса с видом на море! Открытая и закрытая! Плюс бонусом есть небольшой бассей и шезлонги!!! Отель удачно расположен! В центре ЛАЛЕЛИ!! Обязательно вернусь еще!!!

8/10 Very good

May 18, 2014

tres bien situe

petit dejeuner un peu juste aucun fruits pain de la veille et aucune petite ceuillere a 7 h

8/10 Very good

Apr 5, 2014

Great value for money

This is my second time staying here. Great value for money. Walking distance to Grand Bazaar. Blue Mosque and Haghia Sofia. Basilica Cistern and tramway. Maccas with coffee shop also not far. Nice area.

8/10 Very good

Feb 10, 2014

Gute Lage für Stadt reisen.

Gute Lage man kann mit Metro Bus überall hin fahren, ohne Probleme.

10/10 Exceptional

Oct 1, 2013

accommodation

Basic hotel with good all round services and accommodation. Fairly quiet for Istanbul. Staff courteous, helpful and efficient. Excellent breakfast. Well positioned for transport links and tourism in Istanbul. Buy an Istanbul Travel Card (at Eminonu bus station). Akbil no longer available. Reduces travel problems. The city is always packed with people so be patient and enjoy the crowds and atmosphere. Don't be intimidated!

4/10 Fair

May 28, 2013

Great Value

We had booked a single room with a double bed. When we arrived to our room it was 2 twin beds pushed together. We asked to have the double bed as requested but were told that we would have to wait until the following day. I asked the girl at the front desk for a price adjustment, but she said she could do nothing about it. They switched our room the following day and it was much better, One of the male front desk clerks( grayish hair mid to late 40's) was very helpful to us by booking our ferry boat trip to Istanbul. The other (black hair late 30's) was indifferent and our requests were an inconvenience.

8/10 Very good

Mar 1, 2013

Great value!

Good location and convenient. There is a porter service. Breakfast has lots of kinds and was delicious. Near the hotel, there is a supermarket called "my Gross"(Mesihpasa Caddesi No: 3 Laleli Istanbul) . We can get food and drinks.

8/10 Very good

Nov 24, 2012

Great Location

Hotel room is clean and good ,I found the staff to be very helpful and friendly , Location is great , In the center of shopping area , Excellent price

8/10 Very good

Sep 12, 2012

Good hotel

This hotel is in the business center. It is in a quiet part of the city so perfect for light sleepers. It is near the tram line so easy to get about. Two tram stops for the Grand Bazaar and three from the Blue Mosque. The rooms were clean and comfortable. the breakfast was not very nice but this is typical of Istanbul. The only difficulty is in finding this hotel - we needed some help from a local.

6/10 Good

Aug 11, 2012

ventilation chambre

chambre manquant de ventilation et donc avec odeur d'humidite malgres la climatisation chambre avec 2 lits alors que la reservation avait été faite pour un grand lit

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Does Grand Ons Hotel offer free cancellation for a full refund?

Are pets allowed at Grand Ons Hotel?

Is parking offered on site at Grand Ons Hotel?

Is airport shuttle service offered by Grand Ons Hotel?

What are the check-in and check-out times at Grand Ons Hotel?

Are there restaurants at or near Grand Ons Hotel?

What's the area around Grand Ons Hotel like?

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10/10 Exceptional

Good stay