When we arrived at the hotel there was no one at the front desk and there were two parties waiting ahead of us. We waited about 5 minutes and asked the other parties if they'd at least seen someone and they responded that they hadn't. I decided to call the hotel on my cell phone to see if someone would come answer the phone and that's when a lady showed up finally. I hung up so she would start helping the guests.
The room we were assigned was in steerage, the basement floor, room 109. We got to the room and one of the pillows looked like it had been slept on, and the sheets looked like they'd been slept on. The coverlet at the end of the bed was filthy with 'something' on it.
I went back to the front desk and showed her the photos of the bedding, she did 'upgrade' us to a city view room, room 306 (which is what I reserved in the first place) without any additional cost she said... well I should hope not, since that's what I booked online. When we got to the upgraded room, it was sparse furnishings, one lone stacking chair to sit on other than the bed, the room was in disrepair. The floor had a cherry stem at the end of the bed, and the sink at the counter was dirty with some sludge running down the side. Needless to say, we did not stay the night. Since we had an event to go to, we used the room to store our belongings until after the event, then drove the 1.5 hours home so as not to have to stay.
We stayed there before, with no complaints... things are different now!