Skip to main content

Euphoria Resort - All Inclusive

Property class: 5 and above
All-inclusive property in Platanias with 4 restaurants and spa

Choose dates to view prices

Experience the ultimate luxury retreat at Euphoria Resort - All Inclusive. Located near Platanias Square, this beachfront resort offers a free breakfast buffet, aromatherapy treatments and access to an on-site water park for endless fun.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool and outdoor pool
  • 6 hot tubs
  • Free water park
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Sauna
  • Steam room

Feel at home (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Garden
The current price is CNY2,800
CNY3,304 total
includes taxes & fees
Sep 4 - Sep 5

Why we love this property

Beachfront bliss
This all-inclusive hotel sits right on a sandy beach. Beach towels, umbrellas, and loungers await vacationers. Play volleyball or sip drinks at the beach bar.
Work meets paradise
Work efficiently at the conference space and business center, then unwind with spa treatments and hot tubs that rejuvenate the soul.
Foodie paradise
Savor international and Greek cuisine at 4 restaurants or 2 bars. Free buffet breakfast includes vegetarian options. Private vegan dining available.

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Classic Room, City View

A modern hotel room with a large bed, a bedside table, a small sofa, a round table, and a large window with curtains.

Classic Room, City View

9.4 out of 10
Exceptional
(8 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, Pool View

A modern hotel room with a large bed, a desk, a TV, and a balcony with a pool view.

Classic Room, Pool View

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, Partial Sea View

A modern hotel room with a large bed, a desk, a chair, and a view of the beach.

Classic Room, Partial Sea View

  • Partial sea view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, Pool Access

A poolside area with two lounge chairs, a table, and a view of a swimming pool and adjacent buildings.

Classic Room, Pool Access

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, Pool Access, Partial Sea View

A poolside area with two lounge chairs, a clear view of the ocean, and a well-maintained lawn with palm trees.

Classic Room, Pool Access, Partial Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, Pool View

A modern hotel room with a large bed, a wooden accent wall, a sliding glass door leading to a balcony with seating and a view of the city.

Junior Suite, Pool View

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Junior Suite, Pool Access

A modern living room with a sofa, a coffee table, and a view of a pool and palm trees.

Junior Suite, Pool Access

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Family Suite, Pool View

A balcony with a pool view, white furniture, and a dining table with food and drinks.

Family Suite, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 5
  • 1 Double Bed
  • Free WiFi

View all photos for Family Suite, Partial Sea View

A balcony with white outdoor furniture, a vase, and a view of a beach with palm trees and mountains in the background.

Family Suite, Partial Sea View

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 60 sq m
  • Sleeps 5
  • 1 Double Bed
  • Free WiFi

View all photos for Family Suite, Pool Access

A modern outdoor pool area with lounge chairs and a wooden deck.

Family Suite, Pool Access

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • Sleeps 5
  • 1 Double Bed
  • Free WiFi

View all photos for Family Suite, Pool Access, Partial Sea View

A poolside area with lounge chairs and a view of the sea.

Family Suite, Pool Access, Partial Sea View

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 60 sq m
  • Sleeps 5
  • 1 Double Bed
  • Free WiFi

View all photos for Classic Room, Sea View

A hotel room with a large bed, a seating area with a table and chairs, and a balcony with a view of the sea.

Classic Room, Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

Bed in dormitory CLASSIC

  • Sleeps 1
  • Free WiFi

Room

  • Sleeps 1
  • Free WiFi

DOUBLE CLASSIC

  • Sleeps 4
  • Free WiFi

Similar properties

Indoor pool, 4 outdoor pools, open 9:00 AM to 7:00 PM, pool umbrellas
Avra Imperial Hotel
Platanias
  • Pool
  • Spa
  • Pet friendly
  • Free parking
9.0 out of 10, Wonderful, 268 reviews
Avra Imperial Hotel
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Chania, Platanias, 730 06

What's nearby

  • Tavrontis Beach - 3 min drive - 1.6 km
  • Platanias Beach - 12 min drive - 14.8 km
  • Platanias Square - 12 min drive - 15.6 km
  • Agia Marina Beach - 13 min drive - 18.2 km
  • Kalamaki Beach - 16 min drive - 23.1 km

Getting around

  • Ioannis Daskalogiannis Airport (CHQ) - 50 min drive

Restaurants

  • ‪Μπουκιά & Γεύσεις - ‬3 min drive
  • ‪Η αcαcία του Αγά - ‬8 min drive
  • ‪Freshness - ‬19 min walk
  • ‪Μύλος Καφέ - ‬3 min drive
  • ‪Waves on the Rock - Βράχος στο Κύμα - ‬13 min drive

About this property

Euphoria Resort - All Inclusive

  • Placing you within a 15-minute drive of Platanias Square, Euphoria Resort - All Inclusive features a free water park and a free kids' club. Guests can visit the spa to be pampered with deep-tissue massages, facials, or body scrubs, and Symposium, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 2 bars/lounges, an indoor pool, and an outdoor pool. Fellow travelers say good things about the room service.

All inclusive details

  • This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • Buffet and à la carte meals, snacks, and select beverages included

At a glance

DONE

Hotel size

    • 287 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free secured, covered onsite self parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–11:00 AM
  • 4 restaurants
  • 2 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee/tea in a common area
  • Private dining
  • Room service (limited hours)

Traveling with children

  • Free children's club
  • Free water park access
  • Playground
  • Free supervised childcare/activities
  • Children's menu
  • Children's games
  • Toys
  • Beach toys
  • Bed rails
  • Pool gate
  • Lifeguard on site

What to do

  • Tennis lessons
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Mountain biking
  • Private winery tours
  • Shopping
  • Pool table
  • Beach nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting room
  • Conference space (3229 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Bicycle rentals
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2018
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Free water park
  • Arcade/game room
  • Bicycle parking
  • Full-service spa
  • 6 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Locally sourced food is prioritized
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Locally-owned & organized tours & activities
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • Lockers available
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Grab bar in shower
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool access ramp on site

Room amenities

Be entertained

  • LED television
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Energy-saving switches
  • Uses some LED lighting
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

Symposium - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Kouzina Sea Side - This restaurant specializes in Greek cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Chef's Grill Restaurant - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
Piatto Italian Restaurant - This buffet restaurant specializes in Italian cuisine and serves lunch only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 8:00 PM
  • The seasonal pool is open from April to November
  • Children under 16 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses some solar and geothermal energy. Some water is reused through a grey water recycling system.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Euphoria Resort Platanias
Euphoria Resort All Inclusive Platanias
All-inclusive property Euphoria Resort - All Inclusive
Euphoria Resort - All Inclusive Platanias
Euphoria Resort All Inclusive
Euphoria All Inclusive Platanias
Platanias Euphoria Resort - All Inclusive All-inclusive property
Euphoria All Inclusive
All-inclusive property Euphoria Resort - All Inclusive Platanias
Euphoria Resort
Euphoria Inclusive Platanias
Euphoria Inclusive Inclusive
Euphoria Resort All Inclusive
Euphoria Resort - All Inclusive Platanias
Euphoria Resort - All Inclusive All-inclusive property
Euphoria Resort - All Inclusive All-inclusive property Platanias

Frequently asked questions

Does Euphoria Resort - All Inclusive offer free cancellation for a full refund?

Yes, Euphoria Resort - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Euphoria Resort - All Inclusive?

Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 7:00 AM to 8:00 PM.

Are pets allowed at Euphoria Resort - All Inclusive?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Euphoria Resort - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Euphoria Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Euphoria Resort - All Inclusive and nearby?

Have fun with onsite activities like mountain biking, volleyball, and hiking and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, Pilates, and volleyball. Indulge in a treatment at the spa and soothe your senses in one of the 6 hot tubs. Euphoria Resort - All Inclusive also has 2 bars, an outdoor pool, and a sauna, as well as a steam room, an arcade, and a garden.

Are there restaurants at or near Euphoria Resort - All Inclusive?

Yes, there are 4 onsite restaurants, featuring international cuisine.

Does Euphoria Resort - All Inclusive have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Euphoria Resort - All Inclusive like?

Euphoria Resort - All Inclusive is located a short 20-minute walk from Tavrontis Beach.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Euphoria Resort - All Inclusive Reviews

9.4

Exceptional

9.6

Cleanliness

7.8

Location

9.2

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • The pool area was well-maintained, inviting, and suitable for relaxation, with some rooms even having a private pool. (16 reviews)
  • The restaurant offered a great variety of food and drinks, with many guests praising the quality and options available. (23 reviews)
  • The all-inclusive experience offered a wide selection of food, excellent value for money, and accommodating policies for guests. (9 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.

Popular mentions

Food
Room
Service staff
Beach
Family friendly
Children
Public sauna
Restaurant
Pool
Drinks

Reviews

Verified review

8/10 Very good

Overall suitable for families and pairs the like. Pros.: location related to beach, size and alternative dining options, friendly staff, great kids club, large and spacious lounge and pool area. Cons.: gym was too small and not related to overall standard (five star) due to only a couple of machines etc. Food options was, overall solid, but the Greek/ Grill was pretty bad (staff not fully informed of the food, dishes was not special and/ or at the actual level the restaurant was promoted as).
John Kristian, 10-night trip
Verified review

6/10 Good

Architecture of hotel is beautiful. FB is horrible lot of waiting for dinner to sit and limited meal options
erdener, 2-night trip
Verified review

10/10 Exceptional

Great hotel facility and friendly staff.
Ahmed, 7-night trip
Verified review

10/10 Exceptional

The spa was lovely. Very underused which was great for us.
Martin, 7-night trip
Verified review

10/10 Exceptional

Amazing resort with good food and super nice staff.
Alec, 7-night trip
Verified review

10/10 Exceptional

Very stylish, looks like new. Extensive large pool are and the beach. Food was amazing and there are 4 restaurants for dinning. We loved the Asian restaurant, very high quality. Overall great holidays!
Rasa, 8-night trip
Verified review

10/10 Exceptional

Amazing hotel, staff were so lovely! The food is very tastey and flavourful. The pools were abit cooler but still okay to have a swim in. The rooms are amazing, the staff upgraded us and we had our own plunge pool which was a nice bonus. The spa facilities are brilliant and the massages are amazing. Will definitely be staying here again. Thank you so much!!!!
Dayna, 5-night trip
Verified review

10/10 Exceptional

The most beautiful hotel complex I’ve ever stayed at. Great variety of food and drinks. Staff accommodating and friendly. Loads of space - never an issue finding a sunbed. Would stay again in a heartbeat !!
Nicole, 10-night trip
Verified review

10/10 Exceptional

Resort was beautiful and clean. The food (other than seafood restaurant) was amazing!
Heather, 3-night trip
Verified review

10/10 Exceptional

I felt like I died and went to heaven. This resort was the perfect ending to our time on Crete. The staff were abundant and went above and beyond. There was always an option and abundance of food and premium drinks available. I would highly recommend. Excellent resort for families with children and teens.
Laura Elizabeth, 3-night trip
Verified review

10/10 Exceptional

Incredible food and service. A hotel where the parents can feel like in an adults only but kids have a great time too. Exceptional experience all the way through and will be coming back.
Faidon, 7-night trip
Verified review

10/10 Exceptional

The resort is really lovely, the services included are valuable, the staff is polite and helpful. The food was good, and the possibility of visiting some restaurants with table service throughout our stay was a great plus. My daughter (5 years old) really enjoyed the kids' club and the kid's pool area.
Tatiana, 4-night trip
Verified review

10/10 Exceptional

Great family hotel

We had a great week. It is always a concern the food won’t be good at an all inclusive hotel but this place did not disappoint. The guests are 90% families so as a family it’s a relaxing place to be.
7-night trip
Verified review

10/10 Exceptional

The large pool area spreads everything out very well. The food selection was very good at all meals and it tasted very good.
Alexander, 10-night trip
Verified review

10/10 Exceptional

Euphoria Resort is a perfect place where spend your holidays. A new big structure with all inclusive treatment and all the conforts: 5 restaurants with a good selection of food, a fantastic swimming pool and direct access to the sea (not the best beach of the Island in particular for the baby). Only one negative thing: the cleaning of the room is not a five star level.
Francesco Maria, 14-night trip
Verified review

8/10 Very good

Awesome place, very well finished, super clean, great choice of restaurants, loads of things for kids to do with kids club and water slides, very nice spa, decent gym although a larger gym and heavier weights would be welcome. There is no shortage of pools with open lawn areas for the kids to play till they drop. They all the restaurants, but Psari (the fish restaurant) is top notch. Great beach, but it would be great to have a choice of watersports. Highly recommended.
Simon, 6-night trip
Verified review

10/10 Exceptional

We recently stayed at Euphoria Resort in Crete, and it was an incredible experience. We had one of the VIP beachfront rooms (without a pool), and the views were absolutely stunning. The room itself was beautiful and spacious, perfect for relaxing after a busy day with our two small girls. The staff were all so friendly, helpful, and accommodating, making sure we always felt taken care of. There were lots of families staying at the resort, which made it feel even more comfortable and welcoming for our kids. I can’t say enough good things about this resort—it was truly one of the highlights of our trip, and I would absolutely consider returning in the future when we go back to Greece. If I had to mention two small things (though they’re not really complaints), it would be that in May, the water was still too cold to fully enjoy swimming, both in the pools and the ocean. The other thing was the food. Like many all-inclusive resorts, there were definitely some meals that were better than others, but overall, we were happy with what was offered. All in all, I highly recommend Euphoria Resort if you’re planning a trip to Crete!
Jonathan, 8-night trip
Verified review

6/10 Good

We stayed at this hotel for the first time, and it was also our first visit to Crete. Overall, the hotel was good, but there were numerous small issues that made us question certain aspects. For instance, the staff during lunch and dinner seemed overly strict, which detracted from the dining experience. The air conditioning was broken and couldn't cool below 20°C. Although there were four restaurants on site, access was restricted to VIP guests or required appointments, and we were only able to book one restaurant during our six-day stay. Additionally, the loud music at night could be disruptive, sometimes continuing until 10 PM. On the upside, the reception staff were helpful, and the four bars were efficient. The pool was a nice size, accommodating the number of hotel guests well.
Vahid, 5-night trip
Verified review

10/10 Exceptional

Excellent choice for families

Excellent choice for families with minor room for improvement in hospitality Our 3-day stay at the hotel was excellent. Our room, as well as all common areas, were very clean, making our experience even more enjoyable. The food, for an all-inclusive hotel, exceeded our expectations, and I would rate it 9/10. It was truly a pleasant surprise. The facilities were well-maintained and particularly safe for families, offering plenty of options for both children and parents. For families seeking comfort and entertainment, this hotel is ideal, and I highly recommend it. The only downside I noticed was the overall demeanor of most staff, which I found somewhat distant. While they were not rude, I felt that the warmth and hospitality I usually expect from a hotel in Greece were lacking. This might be due to a management policy. However, there were a few staff members with whom I had the pleasure of interacting, and they showed genuine enthusiasm for their work. I should mention that while this "distant" attitude may have been a drawback for me, it could actually be seen as a positive aspect by other guests, as it allows for more privacy and peace during their stay. Overall, a very positive experience with minor room for improvement in the hospitality aspect.
Efthymios, 3-night trip
Verified review

10/10 Exceptional

Excellent hotel with great children’s facilities

We have just returned from a weeks stay with two young children (4 and 11 months). Overall it was a lovely hotel, very modern and clean with a luxurious feel. We searched for a long time to find a hotel where we didn’t have to compromise on the quality of the hotel in order to have good children’s facilities and this did not disappoint. The hotel has the look and feel of an adults only but has a fab water park and children’s area too. The food was good, we mainly ate in the buffet restaurant but had one meal at the Asian restaurant and one at the Chefs Grill, which were both good. We had a junior suite room, which was a really good size, the only downside was that there was no bath, which was tricky with two young children. I would give the hotel and facilities 5 stars, however the service really did let it down. Staff were friendly but in no way did they go above and beyond to provide 5 star service. In the restaurants you were never asked if you wanted a drink other than when you first sat down and the waiters were generally un attentive. Every day they watched me walk from the buffet with a baby in one arm and a plate in the other and nobody ever offered to help. One waiter in the Asian restaurant was very rude, the wind blew our soy sauce off the table and all over us, he just stood and watched not offering to help. When we then asked for help he left us all standing up while he seated another table, only to return when we had to ask him again to get us some napkins.
7-night trip
Verified review

4/10 Fair

Air condition in the bedroom in our suite was not working. Informed, but nothing happened. Had to remind a second time a few days later. Started working for a few hours then stopped working again. Espresso machine in the suite did not work, told several times but nothing happened. Staff in restaurant never came to ask if we needed more to drink. Food 5/10. Meat and fish mostly overdone and super dry. Chicken several times either overdone or underdone. On the good side, the pool and facilities was great.
Jonas, 9-night trip
Verified review

10/10 Exceptional

Had a wonderful stay.
Helen, 9-night trip
Verified review

10/10 Exceptional

Fantastic stay

Amazing stay! It’s got the environment, pool, food, children’s play area and waterpark
Owen, 4-night trip
Verified review

10/10 Exceptional

Rooms were beautiful food was excellent and seevice was excellent
Stephen, 5-night trip
Verified review

8/10 Very good

Good buffet
Terry, 4-night trip