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The Coal Exchange Hotel

3.5 star property
Hotel with restaurant, near Cardiff Bay

Choose dates to view prices

Photo gallery for The Coal Exchange Hotel

1 bedroom, in-room safe, individually decorated, iron/ironing board
Daily full breakfast (GBP 15.00 per person)
Quadruple Room | Bathroom | Free toiletries, hair dryer, towels
Front of property
Reception
Cardiff Bay is at your doorstep when you stay at The Coal Exchange Hotel. Enjoy the hotel's vibrant atmosphere, savor a meal in the restaurant or unwind with a drink at the bar, all while staying connected with in-room WiFi and benefiting from multilingual staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Connecting rooms available
  • Bar
  • Non-smoking
  • Free WiFi

Main amenities (9)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • 24-hour front desk
  • Front-desk safe
  • Multilingual staff
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Connecting/adjoining rooms available
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Elevator
  • Free toiletries

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room

1 bedroom, in-room safe, individually decorated, iron/ironing board

Standard Double Room

7.0 out of 10
Good
(10 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Rainfall showerhead
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Bathroom | Free toiletries, hair dryer, towels

Family Room

7.4 out of 10
Good
(3 reviews)

Highlights

Individually decorated
Connecting rooms available
LCD TV
Separate bedroom
Hair dryer
Jetted bathtub
Rainfall showerhead
Shower/tub combination
  • 60 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Presidential Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Jetted bathtub
Rainfall showerhead
  • 75 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for Triple Room

Triple Room | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Triple Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Jetted bathtub
Rainfall showerhead
  • 35 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Triple Room, Accessible

8.6 out of 10
Excellent
(4 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Private bathroom
Hair dryer
Electric kettle
  • 39 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Quadruple Room

8.0 out of 10
Very good
(1 review)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Jetted bathtub
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for King Room

1 bedroom, in-room safe, individually decorated, iron/ironing board

King Room

8.0 out of 10
Very good
(8 reviews)

Highlights

Individually decorated
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Jetted bathtub
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower | 1 bedroom, in-room safe, individually decorated, iron/ironing board

Standard King Room with Shower

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Connecting rooms available
LCD TV
Separate bedroom
Private bathroom
Hair dryer
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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Nov 23 - Nov 24
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About the neighborhood

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ

What's nearby

  • Cardiff Bay - 1 min walk - 0.0 km
  • Mermaid Quay - 2 min walk - 0.2 km
  • Cardiff Bay Water Feature - 3 min walk - 0.3 km
  • Wales Millennium Centre - 5 min walk - 0.4 km
  • Cardiff Bay Waterfront - 6 min walk - 0.6 km

Getting around

  • Cardiff International Airport (CWL) - 28 min drive
  • Bristol International Airport (BRS) - 57 min drive
  • Cardiff Bay Station - 5 min walk
  • Cardiff Central Station - 23 min walk
  • Cardiff (CFW-Cardiff Train Station) - 23 min walk

Restaurants

  • ‪The Dock - ‬5 min walk
  • ‪Coffee Mania - ‬4 min walk
  • ‪Vibes - ‬3 min walk
  • ‪Zizzi - ‬5 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk

About this property

The Coal Exchange Hotel

At The Coal Exchange Hotel, you'll be within a 10-minute drive of Cardiff Bay and Cardiff Castle. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Also, this hotel is within a short drive of Principality Stadium. The helpful staff and overall property condition get good marks from fellow travelers.

At a glance

DONE

Hotel size

    • 55 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 1:00 AM
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 8:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (late night)

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Multilingual staff
  • Romance packages

Facilities

  • Safe-deposit box at front desk

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • 30-inch LCD TV
  • Digital TV channels

Home comfort

  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 15.00 for adults and GBP 9.00 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

Does The Coal Exchange Hotel offer free cancellation for a full refund?

Yes, The Coal Exchange Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Coal Exchange Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Coal Exchange Hotel?

Sorry, there's no onsite parking at The Coal Exchange Hotel.

What are the check-in and check-out times at The Coal Exchange Hotel?

Check-in start time: 3 PM; Check-in end time: 1:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.

Is there an onsite casino at The Coal Exchange Hotel?

No, this hotel doesn't have a casino, but Les Croupiers Casino (6-min drive) is nearby.

Are there restaurants at or near The Coal Exchange Hotel?

Yes, there's an onsite restaurant.

What's the area around The Coal Exchange Hotel like?

The Coal Exchange Hotel is a short 5-minute walk from Cardiff Bay Station and 14 minutes' walk from Cardiff Bay.

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The Coal Exchange Hotel Reviews

Reviews

8.4

Very Good

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Building
Location
Bathroom
Restaurant
Food
Lobby
Bed

What guests liked

  • Breakfast was consistently described as excellent, great, delicious, and superb by multiple guests. (33 reviews)
  • The jacuzzi bath was a lovely bonus in the spacious and clean bathrooms. (22 reviews)
  • The spa bath was a highlight for many guests, with many describing it as amazing, incredible, and a massive bonus. (24 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Staff was friendly and knowledgeable. Enjoyed our stay very much.
Marc, 2-night trip

10/10 Exceptional

I can’t think of any negatives.
Pauline, 2-night trip

8/10 Very good

Hotel in a lovely spot for the bay.
Kelly, 1-night trip

8/10 Very good

Staff was amazing at front desk and also at the restaurant. Nice historical hotel.
Alexandra, 1-night trip

10/10 Exceptional

Cardiff trip

Great location and friendly helpful staff. Large comfortable room.
Warden, 3-night trip

10/10 Exceptional

The staff were amazing - really helpful and friendly
Sara-Jane, 1-night trip

10/10 Exceptional

We'll visit again

A lovely period building keeping many of the original features, with
Daniel, 1-night trip

10/10 Exceptional

Lovely hotel. Highly recommend
2-night trip

10/10 Exceptional

Beautiful hotel, room was clean and had everything we needed and more
Michaela, 1-night trip

10/10 Exceptional

Great historical building with lots of character and really friendly staff.
Mr John, 1-night trip

8/10 Very good

Very unique hotel with a lot of fascinating history and character. Room was clean and beds were comfortable. We happened to be there on a hot summer day, and there is no air conditioning in the rooms, which would be expected with an older hotel. The rooms were hot, but the hotel staff is very responsive in providing extra fans.
Anna, 1-night trip

8/10 Very good

Very well placed for a stay in Cardiff Bay. Staff very helpful and polite. Quirky hotel with a great vibe.
Caroline, 1-night trip

10/10 Exceptional

Beautiful room in historic building. Excellent location, walkable to the Mermaid Quay area. One downside was that the jacuzzi tub/ shower was not accessible to my elderly parents. There were no handlebars in the tub area.
Sarah, 1-night trip

10/10 Exceptional

The Coal Exchange is a beautiful hotel built in the late 1800s. Original wood floors that creak under your feet with every step, gorgeous brickwork on the outside, and amazing staff. Every staff member went out of their way to assist us and make us feel welcome. This hotel is a gem!
Kristin, 1-night trip

8/10 Very good

Good size rooms and excellent restaurant
Joe, 1-night trip

10/10 Exceptional

Very convenient , close to the pier. Spacious room
peggy, 2-night trip

10/10 Exceptional

Gorgeous Building

Gorgeous looking hotel but looking a bit jaded at the edges. Loved the feel of the place though. Loved the Jacuzzi bath to get rid of my aches and pains. Shame no air con but 3 fans did make up a little for that. Lovely building though. The upkeep must cost a fortune.
Jayne, 1-night trip

6/10 Good

Staff were friendly. Aura restaurant is very nice. Rooms are sizeable. Air conditioning didn’t work. Location is half hour walk from city centre.
Dan, 1-night trip

10/10 Exceptional

Amazing stay

Room was lovely and clean. The staff were very friendly and helpful. Absolutely lovely decor and definitely added bonus of the jacuzzi bath and love seeing all the old photos and history of the building.
Amanda, 1-night trip

10/10 Exceptional

Ideal location.

Lovely, welcoming staff. Hotel location perfect for our visit to the millennium centre. Spacious, clean room with a jacuzzi.
Sharon, 1-night trip

6/10 Good

Helpful staff but v hot room.

Lovely character hotel with helpful staff. Unfortunately no working aircon and the fan that was provided was pretty hopeless. Only one of the two windows opened.
Lesley, 1-night trip

10/10 Exceptional

Splendid building, great staff and excellent food. One small niggle, a double bed should be a double not two singles put together.
Andrew, 1-night trip

10/10 Exceptional

Nice hotel... recommend
Mariusz, 1-night trip

8/10 Very good

Bathroom
ALISON, 2-night trip

10/10 Exceptional

Loved our stay staff and hotel excellent
lucy, 1-night trip