Great stay, good restaurants, good staff at the front desk but service at the bar is not good and rude. I was watching a soccer game and the waitress just came to change the channel and bring other clients regardless that I was there. She didn't mind with no excuse after I complained. Staff at the restaurant is slow with the coffee. In a corporate visit you come to have breakfast very quick and leave but here that's not possible. It's a good place anyway with aspects to be improved.
CARLOS E
5 晚商务旅行
10/10
Diego Ariel
1 晚行程
8/10
El hotel se ve muy chévere pero el detalle es que si se paga bien los servicios deben ser a ese nivel y la verdad, el colchón pésimo, además que la luz del sensor de humo en la noche fatal,, las cortinas no sellan bien para descansar y las luces de dimer y más en la noche, mejor dicho son detalles por mejorar lo demás muy chévere
paulo andres
2 晚家庭旅行
10/10
Julian javier
1 晚行程
10/10
Diego
1 晚行程
10/10
Timothy
1 晚行程
10/10
Great hotel with excellent service and amazing food.
The service was, as always, incredible.
The hotel’s architecture and atmosphere are beautiful.
I highly recommend this hotel.
Maria
2 晚行程
10/10
Um dos melhores hoteis em que me hospedei no mundo! Atendimento 100%, segurança, comodidade, qualidade dos produtos de higiene pessoal e a banheira um capítulo. O Restaurante Ushin no 14o. Andar é espetacular e a academia muito bem aparelhada! 100% recomendo!!!
LILIAN
2 晚行程
10/10
Best hotel in town. I highly recommend it. The staff are very friendly and helpful.
The restaurants are excellent, and the neighborhood is very walkable, with plenty of restaurants and shops around the hotel.
Maria
2 晚结伴旅行
10/10
真实旅客
1 晚家庭旅行
10/10
ANGELA PATRICIA
1 晚行程
10/10
Timothy
3 晚行程
2/10
the hotel bed was not clean, once I stayed in the hotel I started with an allergy, the hotel gave me scabies.
scabies is a highly contagious skin condition caused by tiny mites that burrow into the skin, leading to intense itching and a rash. I had to see a dermatologist and changed to another hotel. When I complained to the manager they sent me a very aggressive response. this hotel should be removed from Hotels.com
Caro
4 晚商务旅行
10/10
Jorge
1 晚商务旅行
2/10
João
3 晚行程
10/10
Lina
6 晚行程
10/10
DANIEL
1 晚行程
10/10
Maria
1 晚行程
10/10
Sandra Patricia
1 晚行程
10/10
Loukia
3 晚行程
10/10
the Grand Hyatt Hotel is an excellent place to stay while visiting Bogota
Hector
3 晚行程
10/10
The staff were, without exception kind, cordial, accommodating, professional, and a pleasure to work with. The bar staff in particular were warm and friendly.
Glenn
5 晚行程
10/10
Excellent hotel! Would definitely stay there again! Great customer service! Superb restaurants!