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El Encanto

2.5 star property
Hotel with bar/lounge, near Puebla Cathedral

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Photo gallery for El Encanto

Bar (on property)
Front of property
Food and drink
Hallway
Superior Room, 2 Double Beds | View from room
Experience the magic of Puebla Historic Center at El Encanto. Unwind with a rooftop view, indulge in spa treatments like Thai massages or aromatherapy, and enjoy delicious meals at the restaurant. With free in-room WiFi, multilingual staff, and luggage storage available to help make your stay seamless.

Reviews

7.2 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Spa
  • Parking available
  • Air conditioning
  • Non-smoking

Main amenities (12)

  • Housekeeping (on request)
  • Rooftop terrace
  • Bar/lounge
  • Room service
  • Spa services
  • Airport shuttle
  • Area shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Snack bar/deli
  • Meeting room

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Terrace
  • Yard
  • Elevator

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 Bedroom

Highlights

Balcony
Yard
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Hair dryer
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Loft, 1 Double Bed

Standard Loft, 1 Double Bed | 1 bedroom, minibar, in-room safe, individually decorated

Standard Loft, 1 Double Bed

Highlights

Balcony
Yard
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Hair dryer
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Double Room, 1 King Bed

Luxury Double Room, 1 King Bed | 1 bedroom, minibar, in-room safe, individually decorated

Luxury Double Room, 1 King Bed

Highlights

Balcony
Yard
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Hair dryer
  • 7 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | 1 bedroom, minibar, in-room safe, individually decorated

Superior Room, 2 Double Beds

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony
Yard
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Hair dryer
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

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Bar (on property)

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9.0 out of 10, Wonderful, 988 reviews
The price is CNY207
CNY247 total
includes taxes & fees
Aug 22 - Aug 23
Hotel Isabel
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About the neighborhood

Map
5 Poniente No. 105, Local B, Centro, Puebla, PUE, 72000

What's nearby

  • Puebla Cathedral - 2 min walk - 0.2 km
  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Convention Center - 10 min walk - 0.9 km
  • Centro Expositor - 6 min drive - 3.0 km
  • Angelopolis Commercial Center - 6 min drive - 5.3 km

Getting around

  • Puebla Intl. Airport (PBC) - 43 min drive
  • Puebla–Cholula Tourist Train Terminal - 24 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪El Mural de los Poblanos - ‬2 min walk
  • ‪Tortas Meche - ‬2 min walk
  • ‪Attico 303 - ‬2 min walk
  • ‪Comal Cocina de Antojo - ‬1 min walk
  • ‪Miel de Agave - ‬3 min walk

About this property

El Encanto

El Encanto features a rooftop terrace and puts you just steps from Zócalo de Puebla and Puebla Cathedral. Guests can indulge in deep-tissue massages, facials, or body scrubs. This Colonial hotel also features a bar/lounge, a snack bar/deli, and a terrace.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 14 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Height restrictions apply for onsite parking
    • Offsite parking within 1 mi (MXN 100 per night), from 8:00 PM to 8:00 AM; reservations required
DONE

Transfers

    • Airport shuttle from 6:00 AM to 11:30 PM*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1750
  • Rooftop terrace
  • Spa services
  • Colonial architecture

Accessibility

  • Elevator
  • Lowered electrical outlets in bathroom

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

What to enjoy

  • In-room massage
  • Yard
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

More

  • Housekeeping (on request)
  • In-room safe
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 400 per vehicle (one-way, maximum occupancy 0)
  • Area shuttle service is offered for an extra charge

Parking

  • Parking is available nearby and costs MXN 100 per night (3281 ft away; open 8:00 PM to 8:00 AM)
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Noise-free guestrooms cannot be guaranteed.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

El Encanto Hotel Puebla
El Encanto Puebla
El Encanto Hotel
El Encanto Puebla
El Encanto Hotel Puebla

Frequently asked questions

Are pets allowed at El Encanto?

Sorry, pets and service animals aren't allowed.

Is airport shuttle service offered by El Encanto?

Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is MXN 400 per vehicle one-way.

What are the check-in and check-out times at El Encanto?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is noon.

What is there to do at El Encanto and nearby?

El Encanto has spa services.

Does El Encanto have any outdoor private spaces?

Yes, every room features a yard.

What's the area around El Encanto like?

El Encanto is in Puebla Historic Center, a short 1-minute walk from Zócalo de Puebla and 3 minutes' walk from Puebla Cathedral.

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El Encanto Reviews

Reviews

7.2

Good

7.8/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

We got at our room it was no toilet paper
Claudia Ayala, 1-night trip

2/10 Terrible

worst hotel I'vebeen in my life
CESAREO, 2-night trip

8/10 Good

I read the reviews about ac not working properly so I made sure to ask about the ac. They assured me it was working. I left AC on Coldest setting and it never got cool. I let staff know the next day as well. Horrible sleeping experience when it’s hot. Overall the place is cool.
Jose, 1-night trip

10/10 Excellent

El Encanto was a wonderful stay, we were there for a wedding, from the outside you could not imagine the beauty with in, it’s rustic and beautiful and great picture ops all around the hotel, if you get the corner room it has a balcony looking out to the cathedral and wow, the rooftop bar was where the wedding took place breath taking view of the cathedral and when lit at night wow, wonderful all around, only complaints I have to give bathroom in our room had water marks on the ceilings and walls, some rooms did smell a little damp or moldy from what I was told, steak at the reception did not meet anyone’s expectations it was tough and dry could not be cut or chewed at all, other than that the rest of the food an cocktails were delicious, Hotel is very centric everything is within walking distance, plenty of delicious restaurant all around
Cindy, 2-night trip

4/10 Poor

Needs Improvement

The air conditioning did not work. The room was hot, humid, and uncomfortable. In the morning I went to check out and was in the elevator with my luggage. The door closed, I pressed the button, and then nothing. I was trapped inside and had to call the front desk on my phone to get someone to come help me get out.
Carter, 1-night trip

8/10 Good

Todo estuvo bien, excepto el tiempo de atención de la recepción, tardamos 30 minutos en salir por que no estaba en su puesto la recepcionista.
Angel, 1-night trip

4/10 Poor

Bien ubicada, el edificio está muy interesante, habitaciones amplias sin embargo las sábanas daban picazón, las almohadas tenían mal olor entre sudor o humedad y para que salga agua caliente tienes que esperar mucho y hacer maniobras con las llaves del lavabo, en la mañana los recepcionistas nunca están y demoran en acudir al llamado
David, 4-night trip

2/10 Terrible

Nada recomendable, no vayan
pilar, 1-night trip

2/10 Terrible

La ubicacion y la decoración es buena pero toenen pésima higiene, el dia que llegamos no tenian huespedes el hotel estaba cerrado y aun asi el baño tenía basura, la habitacion tambien tenia cosas tiradas, la atencion del personal fue muy mala , solocitamos la limpieza de la habitacion y no la realizaron. Decidieron cambiarnos de habitación lo cual agradezco pero tampoco estaba muy limpia que digamos.
araceli rodriguez, 3-night trip

2/10 Terrible

Este “hotel” ODIA a sus huéspedes. Cero respeto al descanso o la comodidad en general de las personas. Para empezar NO tiene estacionamiento, este lo pagas por separado y está a cuadra y media del lugar. $13 pesos por hora más las pensión nocturna de $100 pesos. Esta propiedad cuenta con una terraza que actúa como restaurante y centro nocturno por lo que tus noches estarán llenas de ruido hasta la madrugada; solicité en recepción respeto al descanso y me dijeron que no podían hacer nada al respecto. Toallas rotas, pisos y baños con mal aspecto. Ruidos exteriores de la calle y un servicio al cliente PESIMO es lo que te espera en este lugar. Es una pena pues el lugar como tal pudiera ser muy bueno. No lo recomiendo ni un poco.
Juan Carlos, 2-night trip

10/10 Excellent

Miguel Angel, 1-night trip

4/10 Poor

pesimo

en la aplicacion dice que tiene estacionamiento gratis y resulta que ni es gratis y ni esta ahi cerca
JAVIER, 1-night trip

8/10 Good

La verdad muy buenas avitaciones, la recomiendo de verdad .
Adrian, 1-night trip

10/10 Excellent

Solo que no hay agua caliente 😅 Pero todo lo demás esta perfecto
Paola, 1-night trip

8/10 Good

Victor Manuel, 2-night trip

10/10 Excellent

Nayade, 1-night trip

2/10 Terrible

El hotel es bonito, sus habitaciones parecen cómodas sin embargo es imposible descansar. En la planta alta tiene una terraza/ restaurante/ bar con música a todo volumen y charlas así como carcajadas hasta la madrugada. A las 5:00 am ya estaban haciendo ruido en las instalaciones del hotel, el elevador solo funciona a veces, los lavabos están tapados así que todo se queda ahí flotando, nunca tuvimos agua caliente y al salir nos dijeron que debemos abrir la llave del lavabo para luego abrir la regadera! No teníamos papel de baño y lo llevaron al día siguiente, el frigobar no enfría, el ventilador tampoco y la plancha para la ropa estaba quemada así que mancha las prendas. Lo rescatable es que la catedral y el zócalo están cruzando la calle
Sheila, 1-night trip

4/10 Poor

El hotel esta en decadencia , con mucho aroma a humedad y algunas puertas detruidas he inseguras, le falta mucho mantenimiento
Diana, 1-night trip

2/10 Terrible

La peor experiencia en un hotel poblano. Reservé una junior suite, llegué 2:45 y estando la habitación lista no nos dejaron pasar porque el acceso es a las 3, cuando abrimos la puerta no era lo que había reservado, peleamos una hora con el personal grosero y pésimamente preparado y terminaron poniendo un sofá cama, sin sábanas, para cubrir su error. La habitación tenía humedad, el baño y las sábanas moho. No es un hotel boutique, es solo un hotel más del centro con pretensiones, el edificio pudo ser “bonito” pero el personal lo acaba de hundir. Para colmo llegamos a las 2am y tuvimos que tocar la puerta 15 minutos en la calle sola y oscura antes de que Ia recepcionista nos abriera, de mal modo por despertarla. Es sin duda el peor lugar en el que me he quedado en Puebla.
Edel, 1-night trip

6/10 Okay

Gustavo, 1-night trip

10/10 Excellent

Gustavo, 1-night trip

10/10 Excellent

EXCELENTE
Aaron, 1-night trip

10/10 Excellent

christian, 1-night trip

4/10 Poor

Muy caro para lo que ofrecen. Solo el lugar donde está lo salva
Carlos, 2-night trip

8/10 Good

Buen lugar céntrico cerca de la catedral para hospedarse. Excelente vista en la terraza.
Jovana, 1-night trip