Nestled in a lush setting, Grand Palace Hotel Butuan offers a tranquil retreat with dry cleaning/laundry services and WiFi. Guests rave about the delightful restaurant serving local cuisine, the beautiful garden views from the terrace, and rejuvenating spa treatments like manicures/pedicures or massages.
When visiting Butuan, Grand Palace Hotel Butuan is a great choice to consider. Guests can indulge in massages or mani/pedis, then grab a bite to eat at the restaurant. Other highlights include a terrace and a garden.
At a glance
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Hotel size
72 rooms
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Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
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Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free uncovered onsite self parking
Wheelchair-accessible parking and van parking on site
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Other information
Designated smoking areas
Property amenities
Food and drink
Local cuisine breakfast (surcharge) each morning 6:30 AM–10:00 AM
Restaurant
Room service (limited hours)
Working away
24-hour business center
Meeting rooms
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Facilities
Safe-deposit box at front desk
Garden
Terrace
Television in common areas
Banquet hall
Accessibility
Braille/raised signage
Elevator
Wheelchair accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Visual alarms in hallways
Handrails in hallways
Handrails in stairways
Wheelchairs available on site
Low-height counter/sink
Grab bar near toilet
Well-lit path to entrance
Stair-free path to entrance
Pool access ramp on site
Room amenities
Be entertained
48-inch LED TV
Premium cable channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Electric kettle
Slippers
Iron/ironing board (on request)
Sleep well
Pillow menu
Soundproofed rooms
Premium bedding
What to enjoy
In-room massage
Freshen up
Private bathroom
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Food and drink
Free bottled water
More
Daily housekeeping
Special features
Dining
Onsite venue - This restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Onsite venue #2 - This poolside bar specializes in local and international cuisine and serves lunch, dinner, and light fare. Open daily.
Fees & policies
Optional extras
Local cuisine breakfast is offered for an extra charge of approximately PHP 300 for adults and PHP 300 for children
Early check-in can be arranged for an extra charge of PHP 1000 (subject to availability)
Late check-out can be arranged for an extra charge of PHP 500 (subject to availability)
Children & extra beds
Rollaway beds are available for PHP 900.0 per day
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, JCB International, Union Pay
Also known as
Grand Palace Butuan
Grand Palace Butuan Butuan
Grand Palace Hotel Butuan Hotel
Grand Palace Hotel Butuan Butuan
Grand Palace Hotel Butuan Hotel Butuan
Frequently asked questions
Does Grand Palace Hotel Butuan offer free cancellation for a full refund?
Yes, Grand Palace Hotel Butuan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Grand Palace Hotel Butuan?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Grand Palace Hotel Butuan?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Palace Hotel Butuan?
Check-in start time: 2:00 PM; Check-in end time: anytime. There's a charge of PHP 1000 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of PHP 500 (subject to availability).
What is there to do at Grand Palace Hotel Butuan and nearby?
Grand Palace Hotel Butuan has a garden.
Are there restaurants at or near Grand Palace Hotel Butuan?
Yes, there's an onsite restaurant that offers local and international cuisine and poolside dining.
What's the area around Grand Palace Hotel Butuan like?
Grand Palace Hotel Butuan is a short 9-minute walk from Gaisano Mall and 9 minutes' walk from SM City Butuan.
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Reviews
Grand Palace Hotel Butuan Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.2
Cleanliness
7.0
Location
8.6
Staff & service
7.8
Property conditions & facilities
Guest review summary
What guests liked
The pool was a highlight for guests, with many enjoying it, especially the kids. (3 reviews)
From real guest reviews summarized by AI.
Reviews
Verified
10/10 Exceptional
Feb 16, 2026
Very nice hotel. Very professional staff. Rooms are clean and adequate. Also come with free breakfast. Very big parking lot
Angel
Angel, 1-night trip
Verified
8/10 Very good
Dec 16, 2025
Staff were pleasant and friendly, the room was good and it was ready when i arrived
Richard
Richard, 1-night trip
Verified
6/10 Good
May 19, 2026
I booked a hotel room here for the first time. Paid about over 5 thousand pesos per night. Hotel was fine it looks outdated cause the front of the hotel doesnt look like it had been painted or pressure washed atleast, inside the carpet in isle where you go to your room and elevator looks kind of dusty and dark colored, like i don't think it's been deeply cleaned. but we'll maintained i think. One thing I was surprised with was our towels. My goodness, it was like dirty white color or dirtier white. I've never seen a towel colored like that. The free breakfast was fine. There were a lot to choose from but I think I'd like to see more green vegetables for breakfast than oily cooked food. But it was good enough. It was an ok stay.
Charlotte
Charlotte, 1-night trip
Verified
8/10 Very good
Jan 8, 2026
The hotel needs to invest in cockroach bait so I need not kill the small ones. Hot water was available after request. Couch was hard, bed was good, tv is large, aircon was strong, and breakfast was good. Nice stay for Butuan and inexpensive. Great all you can eat on the corner.
jack
jack, 1-night trip
Verified
10/10 Exceptional
Sep 22, 2024
The dining, pool and room were all exceptional.
Roger
Roger, 2-night trip
Verified
10/10 Exceptional
May 19, 2024
It is so convenient to access downtown hotel was clean up to the standard and most of all you can’t beat the price big bang for your buck!
Heljun
Heljun, 4-night trip
Verified
6/10 Good
Nov 28, 2025
More cockroachs in the rooms...(ours & our friends) The staff is excellent however I feel its under managed.
Anthony
Anthony, 1-night trip
Verified
10/10 Exceptional
Feb 23, 2025
I rented the one bedroom suite. It was a very large nice room. Worth the price.
Daniel
Daniel, 2-night trip
Verified
10/10 Exceptional
Oct 26, 2025
This was a nice hotel to relax with family on a day trip the only thing i was concern is during the recent earthquake in Butuan city the staff did not have coordination during that time we have to run down stairs & No staff notify us it was okay to go back to our room. So i suggest that thier should be an asign staff for risk health management to coordinate with the costumers where to do during any foreseen an avoidable events.
Overall, my sister and her grandkid enjoyed staying in this hotel.
Thank you
Jessica
Jessica, 2-night trip
Verified
6/10 Good
Feb 24, 2025
Roaches in the room and a moldy smell. Good room for the prices but you may need to switch rooms after a quick inspection
Zacc
Zacc, 12-night trip
Verified
10/10 Exceptional
Feb 16, 2025
We chacked in late. It was quick and we were in our room in just a few minutes.
Kenneth
Kenneth, 1-night trip
Verified
6/10 Good
Apr 14, 2024
The pool was nice. The kids really enjoyed it. The beds are too small. The information from Expedia is incorrect. Children are 10 & under not under 18 so we had to book extra rooms since they conside 11 year olds adults.
Michael
Michael, 1-night trip
Verified
8/10 Very good
Feb 21, 2026
Big room, polite staff.
William
William, 2-night trip
Verified
10/10 Exceptional
Nov 21, 2025
Everything was close by and within walking distance
William
William, 1-night trip
Verified
10/10 Exceptional
Aug 12, 2025
Nice hotel close to a big shopping mall.
Breakfast good, room good, swiming pool and sauna also good
I will stay again
Richard
Richard, 1-night trip
Verified
6/10 Good
Feb 15, 2026
The room was clean, however they still have a roach problem.
Anthony
Anthony, 1-night trip
Verified
6/10 Good
Nov 22, 2025
The staff were very good but there were some cockroaches in our room.
The breakfast was ok...not a big selection & they didn't offer cereal or perked coffee.
Probably still a bargain for the reasonable price of the rooms.
Anthony
Anthony, 1-night trip
Verified
8/10 Very good
Sep 13, 2025
Good job
keith
keith, 3-night trip
Verified
10/10 Exceptional
Jan 24, 2024
The place really like it
Emelita
Emelita, 1-night trip
Verified
8/10 Very good
Apr 30, 2017
Clean spacious room and good breakfast buffet
Clean and spacious. Good breakfast buffet
EDGARDO
Verified
10/10 Exceptional
Jun 18, 2024
Great place. Great pools.
Top of the line.....
Stephen
Stephen, 1-night trip
Verified
6/10 Good
Feb 21, 2025
Gpod place and good price stayed in presidential suite was good and spacious. But dated and some bad furniture and such like that.
Dirk
Dirk, 3-night trip
Verified
8/10 Very good
Mar 2, 2025
I liked everything about the hotel but the food. Breakfast buffet was just okay.
Roseleen
Roseleen, 1-night trip
Verified
10/10 Exceptional
May 1, 2023
Great Value!
Big Rooms, Nice Pool, Cold AC and HOT WATER!! could use more foreign friendly breakfast options though.