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Anah Luxury Condos by Baitna

2.5 star property
Family-friendly hotel with outdoor pool, near Playa del Carmen Main Beach

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At Anah Luxury Condos by Baitna, unwind in the rooftop terrace overlooking the city or indulge in a rejuvenating massage. Families love the children's pool and outdoor activities, while guests appreciate free self parking and WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Pet friendly
  • Free parking
  • Free WiFi

Main amenities (12)

  • Housekeeping (on request)
  • Outdoor pool
  • Rooftop terrace
  • Fitness center
  • Children's pool
  • Pool bar
  • Bar/lounge
  • Spa services
  • Massage/treatment rooms
  • Babysitting
  • Business center
  • Airport shuttle

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Kitchen
  • Separate bedroom
  • Television

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Luxury Suite, 1 Bedroom

Fridge

Luxury Suite, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Suite, 2 Bedrooms

50-inch LED TV with cable channels, TV

Luxury Suite, 2 Bedrooms

7.6 out of 10
Good
(4 reviews)
  • City view
  • 150 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Twin Sofa Bed and 2 Double Beds
  • Free WiFi

View all photos for Luxury Penthouse, 2 Bedrooms

Luxury Penthouse, 2 Bedrooms | 1 bedroom, premium bedding, in-room safe, desk

Luxury Penthouse, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed OR 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

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8.8 out of 10, Excellent, 2,013 reviews
The price is CNY245
CNY319 total
includes taxes & fees
Jun 18 - Jun 19
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About the neighborhood

Map
Avenida 20 con Calle 14, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Quinta Avenida - 5 min walk - 0.4 km
  • Central Square - 6 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Mamitas Beach - 16 min walk - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Tulum Intl. Airport (TQO) - 95 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/20 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪El Fogón - ‬4 min walk
  • ‪Don Sirloin - ‬3 min walk
  • ‪Los Bisquets Bisquets Obregón - ‬1 min walk
  • ‪Vips Constituyentes - ‬4 min walk
  • ‪Masmasala - ‬2 min walk

About this property

Anah Luxury Condos by Baitna

  • Anah Luxury Condos by Baitna features a rooftop terrace and puts you within a 5-minute walk of Quinta Avenida. Guests can take a dip in the outdoor pool and indulge in massages. Other highlights include a poolside bar, a fitness center, and a children's pool.

At a glance

DONE

Hotel size

    • 18 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 9:00 AM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of USD 34 (exact amount varies) at check-out
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • Pets stay free (dogs only, up to 33 lbs per pet)
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Limited onsite parking (max 1 space per unit)
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Bar/lounge
  • Poolside bar
  • Barbecue grills

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Babysitting (surcharge)

Working away

  • Business center

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Pool umbrellas

Facilities

  • Built in 2014
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fitness center
  • An outdoor pool
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Well-lit path to entrance

Room amenities

Be entertained

  • 50-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

Freshen up

  • Rainfall showerhead
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Kitchen

More

  • Housekeeping on request (surcharge)
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include massages.

Fees & policies

Refundable deposits

  • Cash deposit: USD 300 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Electricity fee: USD 1 per night for use per kWh
This property charges consumption-based electricity fees for use over 20 kWh per day.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 60 per person (one way)
  • Air conditioning is available for an extra charge
  • Housekeeping is offered for an extra charge of USD 34 per day

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle service for children up to age 8 costs USD 15 (one-way)
  • Guests must contact this property in advance to reserve cribs/infant beds

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club or fitness facility
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
  • Guests must contact this property in advance to reserve access to the heated pool

Policies

Long-term renters welcome.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

This property is professionally cleaned.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Anah Luxury Condos Baitna Playa del Carmen

Anah Luxury Condos Baitna

Anah Luxury Baitna Playa del Carmen

Anah Luxury Baitna

Anah Condos By Baitna Carmen

Anah Luxury Condos by Baitna Hotel

Anah Luxury Condos by Baitna Playa del Carmen

Anah Luxury Condos by Baitna Hotel Playa del Carmen

Frequently asked questions

Does Anah Luxury Condos by Baitna offer free cancellation for a full refund?

Yes, Anah Luxury Condos by Baitna does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Anah Luxury Condos by Baitna?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Anah Luxury Condos by Baitna?

Yes, dogs stay free, with a maximum weight of 33 lbs per pet.

Is parking offered on site at Anah Luxury Condos by Baitna?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Anah Luxury Condos by Baitna?

Yes, an airport shuttle is available. The charge is USD 60 per person one way.

What are the check-in and check-out times at Anah Luxury Condos by Baitna?

Check-in start time: 3:00 PM; Check-in end time: 9:00 AM. Check-out time is 11 AM. Contactless check-in and check-out are available.

Is there an onsite casino at Anah Luxury Condos by Baitna?

No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min walk) is nearby.

What is there to do at Anah Luxury Condos by Baitna and nearby?

Anah Luxury Condos by Baitna has an outdoor pool and a fitness center, as well as spa services and a garden.

Does Anah Luxury Condos by Baitna have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a refrigerator.

What's the area around Anah Luxury Condos by Baitna like?

Anah Luxury Condos by Baitna is in Downtown Playa del Carmen, a short 9-minute walk from Playa del Carmen Main Beach and 4 minutes' walk from Quinta Avenida.

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Reviews

Anah Luxury Condos by Baitna Reviews

8.4

Very Good

9.0

Cleanliness

9.0

Location

8.4

Staff & service

9.0

Property conditions & facilities

Popular mentions

Location
Room
Condo
Apartment

Reviews

Verified

10/10 Exceptional

Loves the location first and foremost. Kind and polite staff and cleanliness are top notch. Have stayed here once before and hope to return again.
Verified

10/10 Exceptional

Great location near restaurants and shopping, quiet with no street noise, large two bedroom unit, great price.
Douglas, 3-night trip
Verified

10/10 Exceptional

Nice property close to the shopping street quinta avenida. Beautiful roof top pool.
Cristiano, 6-night trip
Verified

6/10 Good

Good location. Nice facility. Check in not friendly. Room was not as clean as should be.
Larry, 2-night trip
Verified

6/10 Good

Small

It was okay but very small The pictures makes it look bigger than it is. I probably won't stay here again. Ok for 1 but not so great for 2
10-night trip
Verified

2/10 Poor

Shame

I have to tell you I’m a long time gold member in Hotels.com And I’ve experienced one of the worst vacations I ever had The front desk guys were rude and charged us 300 dollars because they saw an ashtray that we brought from the balcony before check out
Gil, 3-night trip
Verified

8/10 Very good

I like the privacy and the proximity of the property to the 5th Av. The apartment should have more amenities like a bench on the bathroom. One shower has nothing to put the shampoo and conditioner so we set it on the floor. Check in must be faster and there is lot a ways to do it. Also the check out. In all my before stays, I never have to wait for someone to check the apartment so I can't get my cash deposit back. But overall it was fine
Roberto, 7-night trip
Verified

4/10 Fair

If you are planning to stay at this condominium you need to know what to expect once you check in and you will then make the wise decision to stay or not to stay. You check in with the condominium guard, he is the one giving you the keys of your condo. The guard is just the guard so he has no answers for you. there is nobody to talk to if you are in need of anything. The Guard will take the amount of $300.00 Cash at check in. At check out it took more than one hour to get the money back due to my deposit was missing. You are only allow to 40 Kw per day of electricity any additional Kws they will take it from the $300. (FYI the refrigerator alone consumes this amount of electricity daily), so be aware of the final bill because it is very hot in Playa. By the way you never get to see the meter!. Once at the apartment, there was no water pressure, no hot water and the place was above 100 degrees. If you plan to have visitors, no visitors are allow. You need to wear a wrist Band, if you don't return the band it is $20.00 for each wb. Pool was terrible, it was very small. Good luck
Cesar, 2-night trip
Verified

8/10 Very good

Belle place et bon séjours !!!

Appartement confortable, propre, bien situé. L’accueille était rapide et efficace ainsi que le check-out. L’installation en general étaient bien entretenues. Todo perfecto!!
4-night trip
Verified

4/10 Fair

La propiedad está bien, el departamento es cómo en las fotos, tiene buena ubicación, cuenta con estacionamiento pero no me volvería a hospedar aquí ni lo recomendaría. El escusado de mi habitación no servía, tampoco la tv, las instalaciones un poco descuidadas, sobre todo el área de la alberca. Los Jacuzzis no sirven, solo puedes consumir 20 kwh por día de luz y si te pasas te cobran 5 pesos cada kwh, fui súper precavida con eso y aún así pague, sugerí que ya lo incluyan en la tarifa, es la única propiedad que me ha dicho algo así, la cafetera no tenía filtro y nos dijeron que teníamos que comprarlo, en cuanto a mi tv nos comentaron que eran teles muy viejas y que la siguiente semana las cambiaban y bueno nos quedamos sin tele en nuestra habitación. Primero me entregaron un cuarto que no era nada parecido a las fotos de lo que había reservando, baje a recepción y me cambiaron, pero lo que más nos impresionó fue la actitud de una de las supervisoras cuando quisimos platicar todo esto, muy mala, nada de empatía, poca capacidad de recibir feedback, parecía que nos daba el avión, una actitud indiferente y cuando solicitamos su nombre nos dijo “no” y nosotros “porque?” Y dijo “No puedo” mientras se iba alejando de espaldas, le valió, es una chica de lentes de estatura media cabello corto un poco rojizo, no logramos conseguir su nombre, ojalá puedan capacitar al personal.
Briana Quintin, 2-night trip
Verified

10/10 Exceptional

La suite nos encanto, muy bien equipada, y el personal siempre amable y atento. :)
Ariadna Generosa, 6-night trip
Verified

10/10 Exceptional

Muy buen edificio, excelente servicio de los empleados y muy tranquilo la ubicación y todo céntrico lo único que no me gusto es sobre los kw que si consumes mas de lo que te ofrecen por los dias que estarás y es obvio pero , al utilizar la estufa eléctrica vas a consumir mas luz de lo normal y trate de ahorrar luz con los a/c para no pasarme y aún así me pase un poco pero de ahi en fuera todo bien en un futuro puedan dar mas kw para utilizar todo de mejor forma
Pedro, 1-night trip
Verified

4/10 Fair

El departamento está bien ubicado y lindo pero tuvimos unos inconvenientes. Primero un baño que se tapaba y que optamos por no usar. No te avisan pero no hay que poner papeles en el inodoro. Luego nos volvieron locos que había olor a cigarrillo en este baño y que dejemos de fumar ahí cuando no fumamos. Fue todo un tema para que entendieron que el olor venía por la rejilla y que no era responsabilidad nuestra. Nos enteramos que con este argumento nos querían sacar el depósito. Y tercero los aires programados estaban programados en 20 grados todo el día pero tardamos un par de días en entenderlo ya que nos íbamos a las 8 de la mañana para volver a las 21 y no entendíamos porque los aires están prendidos cuando volvíamos. Este fue otro tema, ellos no querían desprogramarlos, tuvimos que bajar la térmica y nos cobraron IGUAL un suplemento de consumo de energía. Son muchos temitas por cinco noches. Digamos que hubo un poco de mala fe porque todo era muy sencillo de resolver pero como que de todo parecía que teníamos la culpa. En fin, si van, avisen el olor al entrar, bajen la térmica del aire al salir y usen solo el baño del cuarto con dos camas dobles.
Emmanuelle, 5-night trip
Verified

8/10 Very good

No había agua

Todo estuvo bien solo q la primera vez no teníamos agua
Marla, 1-night trip
Verified

10/10 Exceptional

Second time staying there, love the place, area and location. Great staff, eager to help at all times.
El-Fadel, 6-night trip
Verified

8/10 Very good

EL DEPARTAMENTO MUY BONITO, LAS INSTALACIONES DE LA PISCINA INCOMODAS, EL BARTENDER MUY GOSERO. LOS JACUZZIS ESTAN FRIOS Y APAGADOS. ME COBRARON 30 DOLARES POR 3 BRAZALETES DE PAPEL QUE NO DEVOLVI PORQUE SE ME ROMPIERON. BUENA UBICACION.
Rossana, 5-night trip
Verified

4/10 Fair

"THIS IS NOT LUXURY"

Last time I was in Playa Del Carmen I stayed at the Anah Sunset across the street from this place, I tried to go back there but they were booked...so I figured Anah Lux under the same name and owned by the same company would be just as nice. When they apply "LUXURY" to the name you would think as such which was NOT the case. The Front Desk staff are RUDE and NOT HELPFUL at all with any issues, one of them claimed to be the Owner of the place and instead of trying to retain me as a customer she gladly suggested that I leave. My room was SMALLER and they applied an EXTRA charge to have your sheets and towels changed daily, the phone did NOT work and there were SPIDERS in the room like they did NOT CLEAN the room prior to me arriving. Along with Hidden fees about the Linens there was an Electrical Meter for electricity used while staying at the Condo....so you could only run the AC for a limited amount of time to stay cool in a place where it's HOT 90% of the time, just another way to nickel and dime you for your US Dollars. Upon my departure I was informed that I would have to pay $20 US for a .1 cent paper wristband I received because in the contract you sign they want you to return it to them for SECURITY purposes, I wasn't going to do that...and most of all Travelers there is a $300 Deposit US that you have to pay BEFORE you can even get your room ON TOP of what you might have paid to stay there from site like Hotel.com which is where I made my reservation.
Prince, 8-night trip
Verified

4/10 Fair

Ruined vacation

This establishment does not include all their rules when you are booking, you only find out after when it is too late and you can not cancel at that point. There is NO indication when booking that you are limited to 20 kw per day and there is NO indication that you may not have guest over after 10 pm. I understand and appreciate that this is for our security, but I was bringing my boyfriend that arrived later to playa del Carmen, because my reservation was for 2 people but I had an appartment that fit 4 people the manager refused to help. The management has NO sense of customer service, they do not understand the frustration of their clients and have no idea how to communicate or find an alternative. The security was REALLY rude and yelled at my guest one day because he talked back to him. It was only 3 pm and he was yelling at my guest he did not want to let him in. Also the first night when I brought my boyfriend because he arrived at 2am and had no other place to go the security guard shut my electricity. I will NEVER ever give my money to such an establishment, they ruined our vacation. I do have to say that the employees at the front desk Mario, Anthony and Fernando were very nice and tried their best but they could not do anything because their manager Ofelia did like us and she refused to help. It really is to bad for this establishment to treat their guests in such a way.
Farah, 7-night trip
Verified

10/10 Exceptional

Muy bien la atencion y personal en general. El tema regulado del consumo de Luz ; esta bien sin embargo deberia ser mas claro o sencillo de los cargos . Gracias
Luis, 1-night trip
Verified

10/10 Exceptional

Excelente

Estuvimos muy contentos aunque solo fue por un dia nos gusto mucho el lugar, lo amplio y lo bien que estan todas sus instalaciones. Regresaremos en un futuro. muy buena atencion.
Lisette, 1-night trip
Verified

4/10 Fair

MALO

PUES LA VERDAD TODO MUY BIEN SALVO UNA PEQUEÑA GRAN QUEJA HACIA QUIEN VEA ESTE MENSAJE, RENTAMOS UNA HABITACION CON 3 MINISPLITS, REFRIGERADOR, HORNO DE MICROONDAS Y UN MONTON DE LUCES, A LO QUE VOY ES QUE EN EL HOTEL SOLO DAN 20 WATTS DE LUZ Y SE ME HACE ILOGICO QUE UNA HABITACION TENIENDO TODO ESO QUE LES MENCIONE SOLO DE ESA CANTIDAD DE WATTS, PORQUE NO RENTE UN AIRBNB QUE AHI SI MIDEN LA LUZ, NO ME PARECIO LOGICO YA QUE EN NINGUN HOTEL QUE ME HE HOSPEDADO ME HABIA PASADO ESO, APARTE PIDEN 300 DOLARES DE DEPOSITO, LUEGO AL SIGUIENTE DIA ME DIJERON QUE ME HABIA PASADO DE LA LUZ PERMITIDA, SIENDO QUE LLEGAMOS A LAS 6 DE LA TARDE Y NO ESTUVIMOS HASTA LAS 9 DE LA NOCHE SOLO UTILIZAMOS LOS AIRES PARA DORMIR PUESTO QUE A LAS 9 DE LA MAÑANA ESTABAMOS ENTREGANDO LA HABITACION, CUANDO ENTRAMOS A LA HABITACION YA ESTABAN ENCENDIDO EL MICRO, LAS 3 TELES QUE HAY Y EL REFRIGERADOR ENTONCES PROBABLEMENTE LOS 20 WATTS QUE NOS DIERON YA LOS HABIAN GASTADO ELLOS MISMOS Y NOS FREGARON, EN GENERAL EL LUGAR ES MUY BONITO PERO CREO QUE EN QUINTANA ROO A LOS EMPRESARIOS NO LES BASTA CON LO CARO QUE ES, SI NO QUE BUSCAN LA FORMA DE GANAR MAS DINERO CON EL TURISMO SIN IMPORTAR SI ES NACIONAL O EXTRANJERO, NO LO RECOMIENDO POR LO DE LA LUZ, ESPERO Y PONGAN UN POCO DE ATENCION A ESTE MENSAGE Y HAGAN ALGO PORQUE BARATO, PARA NADA ES LA HABITACION QUE RENTAMOS PARA QUE NI SIQUIERA LA LUZ QUIERAN PAGAR USTEDES, PERO CLARO QUE ESO TE LO DICEN HASTA QUE ESTAN EMBARCADO HACIENDO CHECK INN, MUY MAL
Jesus Manuel, 1-night trip
Verified

6/10 Good

This property requires a CASH deposit at checkin. They also charge extra for electricity usage. The room we got was nice enough. The only major issue was with the return of our cash deposit at checkout - They did not have the money on site and we ended up waiting over an hour to receive it.
Alfred, 2-night trip
Verified

4/10 Fair

Terreble. They charge for electric bill
3-night trip
Verified

4/10 Fair

Muy buena ubicación todo cerca, Centros comerciales, Quinta avenida, Playa, muy céntrico, decepcionante qué hay que pagar 15 dólares por la limpieza, hay que pagar por el consumo de luz considerando que playa del carmen es un lugar cálido, los aires acondicionados siempre están funcionando y hay un cargo extra adicional por el consumo, Toilet Paper & purified water extra charge.
7-night trip
Verified

8/10 Very good

This was a great location, short walk to the beach and the walking street. Big grocery store and Walmart really close. *** We had a 2-bedroom and used 1 air-conditioner of the 3. Very easily we used up the daily power amount and had to pay. It was cheap but annoying *** Also, we had to come up with big cash deposit and this was not told ahead of time ***
7-night trip