This is one of the worst experience I had, I've been here for a week and I really hate to say your operation is not meeting any expectations, examples just for today at 10:40 AM the room service just used his master key and open my room without knocking !!! This is the second time it happen during my stay, I was naked and I was shocked it's happening again!!
When I went to the front desk they said they thought I've checked out, which is hard to believe
I had a reservation it was on the 6th floor, I left my bag and went out, when I came back the said we have sold out on the 6 floor, the only available is on the second floor, you can take it or you can cancel your reservation, I ask to speak to the manager, they said there is no manager, you can call the police if you want !!
Really!! That is the service you offer ? This is how you treat people?