The staff at this hotel were extremely helpful, friendly, and professional, and the location was excellent. I want to make that clear because my main complaint is not about the staff. They genuinely tried to help us and were very nice throughout our stay.
When we first arrived, we were booked into a suite. The suite was large, but unfortunately it felt like a jail cell because there were basically no real windows or outside views—just walls around us. We asked if we could move to another room. We were told that we were already in one of their best rooms and that moving would actually be considered a downgrade. I agreed because having a comfortable room where my family and I could relax was more important to me than the size of the room.
We were moved to a much smaller room and were asked to pay an additional $370, which I paid. Honestly, the extra money wasn't my concern. I was on vacation with my wife and family, and all I wanted was for us to enjoy ourselves, relax, and get a good night's sleep.
Unfortunately, that is where the major problem with this hotel comes in.
There is a full-blown nightclub on the rooftop of the hotel operating seven days a week. The music was INSANELY loud and continued until after 2:00 AM. The bass and music could be heard and felt throughout the hotel, including the floors and stairways. There were also nightclub guests constantly coming in and out late into the night.
Again, I do not blame the hotel staff they were very good