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Upstairs Hotel

3.5 star property
Ostend beachfront hotel with bar/lounge

Choose dates to view prices

In the heart of Ostend City Centre, Upstairs Hotel welcomes you with its vibrant atmosphere. Step into the arcade/game room or unwind at the library. With a bar and in-room WiFi, this hotel near Ostend Beach is perfect for mixing business and leisure.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Bar
  • 24/7 front desk
  • Non-smoking
  • Child-friendly activities

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Breakfast available
  • Bar/lounge
  • Business center
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Arcade/game room
  • Library
  • Front-desk safe
  • Snack bar/deli

Feel at home (6)

  • Cribs/infant beds (surcharge)
  • Refrigerator
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
The current price is CNY592
CNY705 total
includes taxes & fees
Jun 9 - Jun 10

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Small Room

Small Room | In-room safe, desk, soundproofing, cribs/infant beds

Small Room

9.0 out of 10
Wonderful
(15 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Medium Room

Medium Room | In-room safe, desk, soundproofing, cribs/infant beds

Medium Room

7.6 out of 10
Good
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Medium Room, Street View

Medium Room, Street View | In-room safe, desk, soundproofing, cribs/infant beds

Medium Room, Street View

9.4 out of 10
Exceptional
(9 reviews)
  • Partial ocean view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Large Room

Large Room | In-room safe, desk, soundproofing, cribs/infant beds

Large Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Large Room, Street View

Large Room, Street View | In-room safe, desk, soundproofing, cribs/infant beds

Large Room, Street View

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Extra Large Room

Extra Large Room | In-room safe, desk, soundproofing, cribs/infant beds

Extra Large Room

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Penthouse

Penthouse | In-room safe, desk, soundproofing, cribs/infant beds

Penthouse

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Bar (on property)
Leopold Hotel Ostend
Ostend City Centre
  • Parking available
  • Free WiFi
  • Air conditioning
  • Bar
8.0 out of 10, Very Good, 668 reviews
The price is CNY487
CNY588 total
includes taxes & fees
May 31 - Jun 1
Leopold Hotel Ostend
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About the neighborhood

Map
Hertstraat 15, Ostend, 8400

What's nearby

  • Ostend Beach - 1 min walk - 0.1 km
  • Ensor Museum - 1 min walk - 0.2 km
  • Casino Kursaal - 3 min walk - 0.3 km
  • Klein Strand - 7 min walk - 0.6 km
  • North Sea Aquarium - 7 min walk - 0.7 km

Getting around

  • Ostende (OST-Ostend-Bruges Intl.) - 12 min drive
  • Brussels Airport (BRU) - 86 min drive
  • Charleroi (CRL-Brussels South Charleroi) - 103 min drive
  • Oostende Station - 14 min walk
  • Oostkamp Station - 24 min drive
  • Zedelgem Station - 24 min drive

Restaurants

  • ‪Manuscript - ‬2 min walk
  • ‪Koekoek - ‬2 min walk
  • ‪Twilight Muziekcafé - ‬2 min walk
  • ‪Le Touquet - ‬1 min walk
  • ‪Eetkaffee Poseidon - ‬1 min walk

About this property

Upstairs Hotel

  • Located near a train station, Upstairs Hotel is a great choice for a stay in Ostend. Free WiFi is an added perk, and guests looking to stay active can check out the nearby hiking/biking trails. A bar/lounge, a snack bar/deli, and a terrace are other highlights.

At a glance

DONE

Hotel size

    • 96 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed (dogs only, 1 total)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11 AM
  • Bar/lounge
  • Snack bar/deli

What to do

  • On the beach
  • Hiking/biking trails nearby
  • Windsurfing nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Arcade/game room
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Heating

Sleep well

  • Soundproofed rooms
  • Crib/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 5.29 per room, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 22 for adults and EUR 15 for children

Children & extra beds

  • Cribs/infant beds are available for EUR 14.5 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 16.5 per pet, per night

Policies

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Also known as

Upstairs Hotel Ostend

Upstairs Ostend

Upstairs Hotel Hotel

Upstairs Hotel Ostend

Upstairs Hotel Hotel Ostend

Frequently asked questions

Does Upstairs Hotel offer free cancellation for a full refund?

Yes, Upstairs Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Upstairs Hotel?

Yes, dogs are welcome, with a limit of 1 total. There's a charge of EUR 16.5 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Upstairs Hotel?

Sorry, there's no onsite parking at Upstairs Hotel.

What are the check-in and check-out times at Upstairs Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-in and check-out are available.

Is there an onsite casino at Upstairs Hotel?

No, this hotel doesn't have a casino, but Casino Kursaal (3-min walk) and Grand Casino Middelkerke (12-min drive) are both nearby.

What is there to do at Upstairs Hotel and nearby?

Have fun with nearby activities like hiking and windsurfing. Additional recreation nearby includes casino gaming. Upstairs Hotel also has an arcade.

What's the area around Upstairs Hotel like?

Upstairs Hotel is a short 2-minute walk from Ostend Beach and 3 minutes' walk from Casino Kursaal.

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Reviews

Upstairs Hotel Reviews

9.0

Wonderful

9.0

Cleanliness

9.2

Location

9.0

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • The property is located very close to the beach with many restaurants and shops nearby. (3 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Breakfast
Room
Beach
Elevator
Bed
Parking
Location
Coffee

Reviews

Verified

10/10 Exceptional

Very relaxed atmosphere, great breakfast buffet
Anne, 1-night trip
Verified

10/10 Exceptional

Free pool and ping pong tables. Close to sea front and shopping areas
David, 1-night trip
Verified

10/10 Exceptional

Very clean room, very good facilities
Antonia, 2-night trip
Verified

8/10 Very good

This was my second time as a guest. The price/performance ratio is very good. The style of the rooms puts you in a good mood. We had a lot of fun. The staff is cheerful and up for any fun. Greetings from Jörg & Willi the tiny bulldog
Joerg, 5-night trip
Verified

10/10 Exceptional

The Upstairs hotel was a very stylish and fun hotel just steps from the beach. The staff was really friendly and helpful! One small point is if you do book one of the small/cheap rooms, they aren't easily accessible via the lifts. You will need to go down a couple of flights of stairs which can be tough with heavy luggage. Otherwise I highly recommend this hotel when staying in Ostend!
daniel, 1-night trip
Verified

8/10 Very good

This hotel is in a great location, right on the beach, close to lots of restaurants and shoppes. There are games to play in the lobby, which is fun. The only issue I had was that it is a smoke-free property however there were clearly people smoking on our floor, which made our stay less comfortable. Also, in the lobby, they would leave the sliding door open and people would stand right in the entry way and smoke constantly, making the entire lobby, including the bar and games area super smoky, which we found off-putting and nauseating. Unfortunately, the smoking everywhere was the one negative of our experience.
Karen, 3-night trip
Verified

10/10 Exceptional

Spent three wonderful days in the hotel
Torben, 3-night trip
Verified

10/10 Exceptional

Great place
David, 2-night trip
Verified

8/10 Very good

Great design, amazing lobby, fantastic location!
1-night trip
Verified

10/10 Exceptional

Really cool place, right next to the beach. Lovely bar area and.very comfortable rooms with everything you need. We had 2 rooms for a business trip and will definitely stay here again.
Sophie, 1-night trip
Verified

8/10 Very good

I liked the most the intereor, very special and comfortable.
Maik, 6-night trip
Verified

10/10 Exceptional

I was able to book my room extremely last minute, and the price was amazing and when I got to the room, it was gorgeous with two balconies on the very top floor. I could not be happier with this booking. I would’ve stayed the whole week if I knew about it earlier.
Dr. Stephen, 1-night trip
Verified

8/10 Very good

I did not like to wait for the lift which was taken over by cleaners when demand was high for breakfast. Cleaners equipment should not be in lifts at high demand times
Robert, 2-night trip
Verified

2/10 Poor

Pay more for less

I booked at noon for the night. One hour later I receive a call that my payment was refused... In the train there was nothing I could do apart of paying at arrival... At the check in I had to pay 30 euro more... For a room where the shower is switching on every 5 minutes and a TV that switches off at the same pace... And to finish I be been awaken by a crazy cleaning machine ... What a hell
Laurent, 1-night trip
Verified

10/10 Exceptional

Echt een tophotel! Mooie inrichting! Zeer propere kamer en een zalig bed! Alles perfect in orde! Qua ligging kan ook niet beter! Ik kom nog terug!
Mooi hip gebouw
Zalige inrichting
Mijn hondje mocht ook mee en heeft genoten!
patricia, 1-night trip
Verified

8/10 Very good

Mooie kamer en vriendelijk personeel
Georgette, 2-night trip
Verified

10/10 Exceptional

Alles was overal piekfijn in orde, het personeel was heel vriendelijk. Voor ons zijn er absoluut geen negatieve punten.😊
Martine, 2-night trip
Verified

8/10 Very good

tout était vraiment bien sauf l'isolation phonique des chambres avec beaucoup de bruit la nuit dans les couloirs.
Francoise, 2-night trip
Verified

10/10 Exceptional

très bon hôtel et très bien situé le personnel est agréable et accueillant Nous avons passé un très bon séjour
Bamori, 3-night trip
Verified

10/10 Exceptional

Das Personal war sehr freundlich und bemüht. Das Ambiente ist sehr modern. Die Zimmer sind sauber und das Design war einfach, aber extrem durchdacht. Besonders gut gefiel mir tatsächlich die Lage und dass es mal endlich genügend Milchdöschen zum Kaffee gab. 😀
Nathalie, 1-night trip
Verified

8/10 Very good

Oke
Hans, 2-night trip
Verified

8/10 Very good

Zeer goed en vriendelijke ontvangst. Alle medewerkers waren supervriendelijk en behulpzaam. Het is een modern en trendy hotel met een hippe inrichting. Het ontbijt is meer dan de moeite om erbij te boeken. Als er iets is wat we kunnen aanmerken is het dat er in de lounge 's avonds enkel chips aanwezig waren als snack. De kamer was netjes en oppervlakkig proper, maar bij aankomst had de lavabo nog een gekleurde kring van een glas dat er had op gestaan en de spoelbak van het toilet was nog bestoft. Ook het stalen bedframe met gaatjes was niet afgekuist. Toen we na een paar dagen de kamer lieten proper maken waren dezelfde items niet propergemaakt. De handdoeken zijn ook heel trendy in geel en zwart maar roken heel muf. Het glasgordijn in de kamer was toe aan een wasbeurt. Het hotel plant een boom wanneer je er expliciet voor kiest om je kamer niet te laten poetsen tijdens je verblijf, wat wel een mooi initiatief is. Helaas werd er juist aan een groot gebouw in de straat gewerkt waardoor er al van 's ochtends vroeg lawaai te horen was. De laatste nacht was er een koppel met een baby in de kamer naast ons en merkten we dat de muren tussen de kamers wel heel dun waren. Weinig slaap gehad die nacht. We hebben ook een kartonnetje tussen de deur van de kamer naar de hal gestoken 's nachts omdat er trok op stond waardoor de deur rammelde. Lijkt allemaal misschien wat negatief maar de aangename setting en personeel maken het tot een heel leuk verblijf vlakbij het strand en de winkels!
Hysonia, 3-night trip
Verified

10/10 Exceptional

Uitstekend zoals altijd
Gregory, 2-night trip
Verified

6/10 Good

Leider ist das Hotel durch seine Bauart zu hellhörig. Als wir dort waren auch ziemlich viel Krach nach Mitternacht durch Besucher
Marcus, 3-night trip
Verified

8/10 Very good

Leuk kindvriendelijk hotel. Nette, verzorgde kamers. Uitgebreidt ontbijt. Er was wel enorm veel lawaai in het hotel (omliggende kamers) tot een stuk in de nacht waardoor ik geen goede nachtrust heb ervaren.
Tine, 1-night trip