At check in, I was not informed about wifi, breakfast hours, whether breakfast was included with the room, or where to find the elevator. I also did not receive an offer to help with my bags.
I thought the staff could have been friendlier at both check in and check out.
The signage around the property could have been better. The hotel is in the middle of a complex and it would have been helpful to have some signs pointing to the hotel entrance.
It would have been nice for the property to have a discount deal with the parking garage.
When I checked out, I mentioned a small problem with the room (shower drain cover was loose). I could tell this was going to be ignored.
I also wanted to check out of 1 of 2 rooms I had booked and was told that they wanted to do them at the same time. I had checked out of 1 of 2 rooms at other hotels during the trip. This was an exception. There was no “sorry for the inconvenience” expressed.
The room was clean.
The hotel was well maintained.