I have stayed at Residence Inns at multiple locations and have come to appreciate their standard of service. However, this location let me down.
The room had no hand soap at the wash basin. The front staff said that they had completely run out and could offer no alternatives, and told us to "just reach in and use the shower soap". Ridiculous. Hand soap is a basic necessity and I've had hotels make alternative arrangements in an emergency, e.g. could simply arrange a squeeze bottles from a local store. Was it really that much of a surprise for the staff?
Later at night I asked for ear plugs, but again they said they had completely run out and could offer no solution.
They offered to compensate some part of the room charge to make up for this lack of these basic services, but then reneged on it and said that they would instead just take off the parking fee. The cost that hit my credit card does not make any price adjustment for either of the above promises. Now do I need to reach out to them and figure this out again?
Gaurav
1 晚家庭旅行
10/10
Needed to be near the airport for an early morning flight. Picked this location since it's close to rental car Return. Everything was handled with ease by the night staff. Only had a chance to sleep and shower in the morning... Total 5 hours. Great bed.
Thananaun
1 晚行程
10/10
Wonderful and amazing. Couldn’t believe the room and the amenities
MICHAEL
1 晚家庭旅行
10/10
Martin
1 晚行程
4/10
No one answered the phone and the shuttle had to be sent out after a phone call.
WEI
1 晚行程
8/10
Comfortable bed and quiet room after an entire
Carrie
1 晚行程
10/10
We were very pleased with our stay at this hotel. It was clean and comfortable, included free breakfast, and offered a shuttle service to the airport. I would definitely recommend this hotel and wouldn't hesitate to stay here again.
Heather
1 晚家庭旅行
10/10
Marisela alejandra
1 晚商务旅行
8/10
Close to the airport with comfortable rooms. Very quiet.
Sejin
1 晚家庭旅行
10/10
Sherrilyn
6 晚商务旅行
10/10
Elizabeth
2 晚行程
10/10
The pick up at the airport was slow, but the driver was wonderful. The hotel was a little fmdates but ckean and the check-in was good. The desk man was very friendly and helpful. The room was large, clean and comfortable. Convenient location to the airport. We'd stay here again.
Judy Ann
1 晚行程
6/10
Rona
1 晚家庭旅行
2/10
Booked through Hotels.com.
They said they would contact hotel to move my dates (I'm also a gold Marriott member. Hotels.com and Marriott both pointed their fingers at eachother for the lack of communication. I only needed to bump my dates 4 days. I called the hotel myself and they didn't offer any kind of help or service. Marriot and Hotels.com said I needed to talk to the hotel which I called and they told me I'm was totally out of luck. Zero stars for this location and Marriott and hotels.com. I stayed at the Hyatt when I was there 3 days later. Huge bummer. But I'm only able to give this review because they charged me in full. So here's my review. ZERO. Good luck bros.