There is no staff on site other than the cleaning staff, this was not very clear upon booking. On the weekend, the noise from the square outside was quite noisy, but, didn't bother us as it sounded like locals singing and enjoying themselves at the Santa Cruz square. The view of the square and the orange trees from the balcony was nice, but although there is a table and 2 chairs, it's unrealisticly small and you can't sit out there! Otherwise, an easy walk to most sites!