Overall everything was excellent with the Unique package and the Unique amenities. The non Unique areas were not kept up properly with trash all around the pool area. Make sure you bring cash, because their ATM machines do not work.
The rooms were excellent and spacious. There is lots to do in the resort as well.
The staff were wonderful and very kind.
If you are a foodie make sure to get the Unique package as the quality of food is much better.
Luis
4 晚行程
10/10
KEVIN
3 晚行程
8/10
Ricardo
4 晚行程
10/10
Gerardo
5 晚行程
8/10
Unique “butler”/concierge was subpar. Poor attitude, didn’t smile, and the day before we left he was more interested in when we were leaving (low maintenance party of 2). The food in Unique restaurant had fantastic food options and service there was excellent.
DAVID
2 晚浪漫旅行
10/10
Amazing like always. Clean hotel. Nice pools… the best to go with ur family.
Elizabeth
5 晚家庭旅行
8/10
Mihai
7 晚浪漫旅行
8/10
Very modern and classy upscale property. Food options and amenities including pools are very good. Service is sometimes lacking and disorganized. Beach area could be better. But overall a very good resort hotel for Punta Cana. Would definitely return.
Michael
7 晚家庭旅行
10/10
Wonderful vacation for a family of 7!
From the moment we got to Lopesan, we were greeted by the nicest staff. Every employee went above and beyond to ensure our stay was the best it could be.
We upgraded to the unique package and our butler, Isaury de los santos was the best. Very friendly, very attentive and went above and beyond to help us with anything we needed. He even coordinated for my husband and I to renew our vows last minute. The rooms and food were amazing. The beach was spectacular. The security team, specifically Gilberto, were amazing and the nicest people. The bar tenders at the unique bar were great and made all of our drinks perfectly. 10/10 vacation and will be coming back.
Wesam
3 晚家庭旅行
6/10
The staff were not very helpful or friendly. It took 3 days to get our butler and the upgrades that came with the unique room. We asked the front desk multiple times for this..The grounds were very nice though. Also the food wasn't great.
peter
5 晚浪漫旅行
6/10
Property was top notch. Views were awesome. Service is poor, only a few good interactions with employees. Food was not good, both buffet and “specialty” restaurants had the same food quality. Would only recommend the stay not food.
Brian
5 晚结伴旅行
8/10
Carlos
3 晚结伴旅行
8/10
Parul
4 晚行程
10/10
Unique swim up room was amazing. Property was beautiful. Restaurants had fantastic food. Buffets were just ok, service was lacking and shows are really late. So we had an amazing time but probably not the best for young families.
Jennifer
7 晚行程
10/10
I was afraid after reading the reviews but this experience has been nothing short of amazing. My unique experience was stellar from my butler Senel making my experience top tier!
Stephanie
5 晚浪漫旅行
8/10
PHILIPPE
7 晚行程
10/10
Dinning options were very good and the staff was amazing. I would like to come back again 😁
Hamdi
5 晚浪漫旅行
6/10
We came back last week from our week of vacation at the Lopesan. I read reviews before going anywhere so it is important that I give a good review for others. Check in for UNIQUE was HORRIBLE. We stood in line at one area and then was told we had to check in at another area for VIP. We walked into that area just to be bypassed by many associates with no clue what was going on. There was no order and so finally we were told to sit down and wait. After what seemed like forever, we finally got to our room. Our “Butler” took us to our room and was initially very helpful. The room was clean and beautiful with a wonderful view which made the wait not quite as bad. The refrigerator in our room was not cold at all. The remote for the Tv did not work. Our water in the shower was cold for an entire day and our “Butler” sent us a video showing us how to use the handle in the water. Basically, telling us we didn’t know how to turn on the shower. I don’t care if the water was hot when he went there, it was COLD for an entire day. The beach is beautiful. The service was good for the most part everywhere for went. Here comes the worst part. My husband got food poisoning. He was sick for about 24 hrs. He was in agony. I told the “Butler” and he said glad he is feeling better but NO apology given to us at all. He thinks it was a burger at lunch that was cold. But who knows, there was some guy in a white coat taking samples of something at a bar like he was testing it. Do not go here.
alexis makenna
7 晚家庭旅行
10/10
Joe
2 晚行程
8/10
They have to improve the quality of food. Everything else good to excellent
Hernan
4 晚家庭旅行
10/10
Would definitely do unique again, would like to come back again
Brenda Jean
7 晚浪漫旅行
6/10
Only 3 stars because the food was horrible and made me sick . The places is very beautiful however
Jade
4 晚行程
4/10
Not what I expected
Moti
5 晚家庭旅行
10/10
We booked the Unique experience and it was excellent. The staff are very attentive, food is very fresh and the beach is well maintained. Would highly recommend this upgrade. Although it is a large resort, it is well laid out and doesn't feel overwhelmingly busy. Definitely book the steakhouse and hibachi grill. Through Unique, you have access to a buffet for breakfast and lunch right off the beach with views of the ocean. They also offered lobster (included) 3/7 nights that we were here.