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Grand Cititel Hanoi Hotel & Spa

4.0 star property
Hotel with spa, near Hoan Kiem Lake

Choose dates to view prices

In the heart of Hanoi, Grand Cititel Hanoi Hotel & Spa offers a tranquil retreat. Start your day with breakfast at The Shii Kitchen, then stay connected with in-room WiFi and explore nearby Hoan Kiem Lake. Guests rave about the helpful staff.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 24-hour fitness center
  • Room service
  • 24-hour business center
  • Conference center
  • Business center
  • Meeting rooms
  • Airport shuttle
  • Area shuttle
  • Cruise ship terminal shuttle

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Elevator
The current price is CNY362
CNY410 total
includes taxes & fees
Jun 2 - Jun 3

Why we love this property

Work and play perfected
Located in the city center and entertainment district, this hotel offers a 24-hour business center and massage services. A bar and spa await after meetings.
Wellness sanctuary
A full-service spa offers aromatherapy, facials, and Thai massages in serene treatment rooms. The 24-hour gym completes this rejuvenating escape.
Sleep like royalty
Premium bedding, pillowtop mattresses, and hydromassage showerheads create a luxurious retreat. Blackout drapes ensure peaceful slumber.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Superior Double Room

Premium bedding, pillowtop beds, in-room safe, desk

Superior Double Room

  • Sleeps 2
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | Premium bedding, pillowtop beds, in-room safe, desk

Superior Double Room

9.4 out of 10
Exceptional
(9 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Double Room

7.6 out of 10
Good
(5 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite City View Room

Suite City View Room | Premium bedding, pillowtop beds, in-room safe, desk

Suite City View Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Grand Deluxe Room

Grand Deluxe Room | City view

Grand Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Twin Room

Suite Twin Room | Premium bedding, pillowtop beds, in-room safe, desk

Suite Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Grand Deluxe Room

Grand Deluxe Room | Street view

Grand Deluxe Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Luxury Room

Luxury Room | Premium bedding, pillowtop beds, in-room safe, desk

Luxury Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Twin Room

Superior Twin Room | Premium bedding, pillowtop beds, in-room safe, desk

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin Room

Deluxe Twin Room | Bathroom | Shower, hydromassage showerhead, designer toiletries, hair dryer

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room

Deluxe Room | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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  • Free breakfast
  • Spa
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9.6 out of 10, Exceptional, 1,552 reviews
The price is CNY259
CNY293 total
includes taxes & fees
May 24 - May 25
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About the neighborhood

Map
13B Tong Dan, Hoan Kiem District, Hanoi

What's nearby

  • Hanoi Opera House - 3 min walk - 0.3 km
  • Hoan Kiem Lake - 5 min walk - 0.5 km
  • Thang Long Water Puppet Theatre - 10 min walk - 0.9 km
  • Hanoi Old Town Night Market - 13 min walk - 1.2 km
  • St. Joseph's Cathedral of Hanoi - 15 min walk - 1.3 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 23 min drive
  • Hanoi Gia Lam Station - 5 min drive
  • Hanoi Long Bien Station - 22 min walk
  • Hanoi Railway Station - 28 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • ‪Backstage - ‬3 min walk
  • ‪Nom - 3 Ngô Quyền - ‬3 min walk
  • ‪Circle K Trần Quang Khải - ‬1 min walk
  • ‪Tenement Coffee Shop - ‬3 min walk
  • ‪Lý Club - ‬2 min walk

About this property

Grand Cititel Hanoi Hotel & Spa

  • Grand Cititel Hanoi Hotel & Spa puts you in a great location, within a 15-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market. You can visit the spa to indulge in hot stone massages, facials, or aromatherapy, and The Shii Kitchen serves breakfast, lunch, and dinner. Other features include a 24-hour fitness center and a bar/lounge. Fellow travelers say great things about the comfortable beds and helpful staff.

At a glance

DONE

Hotel size

    • 98 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) and wired internet access in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station shuttle on request (available 24 hours)*
    • Cruise terminal shuttle*
DONE

Offsite

    • Area shuttle within 30 kilometers*
    • Shopping center shuttle*
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

What to do

  • Hiking/biking trails nearby

Working away

  • 24-hour business center
  • Meeting room
  • Conference center (538 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • 24-hour fitness center
  • Full-service spa
  • Massage/treatment rooms
  • Lockers available
  • Reception hall

Accessibility

  • Elevator
  • Elevator door width (inches): 39
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Hydromassage showerhead
  • Shower only
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices)) and free wired internet
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Dining table
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

The Shii Kitchen - This buffet restaurant serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Cruise ship terminal shuttle, train station pick-up, and train station drop-off service is offered for an extra charge
  • Area shuttle and shopping center shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for VND 700000.0 per day
  • Airport shuttle service for children up to age 18 costs VND 500000 (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

Also known as

Grand Cititel Hotel

Grand Cititel Hanoi

Grand Cititel

Cititel Hanoi & Spa Hanoi

Grand Cititel Hanoi Hotel

Grand Cititel Hanoi Hotel Spa

Grand Cititel Hanoi Hotel & Spa Hotel

Grand Cititel Hanoi Hotel & Spa Hanoi

Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Frequently asked questions

Does Grand Cititel Hanoi Hotel & Spa offer free cancellation for a full refund?

Yes, Grand Cititel Hanoi Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Grand Cititel Hanoi Hotel & Spa?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Grand Cititel Hanoi Hotel & Spa?

Sorry, there's no onsite parking at Grand Cititel Hanoi Hotel & Spa.

Is airport shuttle service offered by Grand Cititel Hanoi Hotel & Spa?

Yes, an airport shuttle is available. The charge is VND 500000 per vehicle one-way.

What are the check-in and check-out times at Grand Cititel Hanoi Hotel & Spa?

You can check in starting at 2 PM. Check-out time is noon.

What is there to do at Grand Cititel Hanoi Hotel & Spa and nearby?

Have fun during the warmer months with activities nearby such as hiking. Indulge in a treatment at the spa and make the most of other amenities like a 24-hour fitness center.

Are there restaurants at or near Grand Cititel Hanoi Hotel & Spa?

Yes, there's an onsite restaurant, The Shii Kitchen.

What's the area around Grand Cititel Hanoi Hotel & Spa like?

Grand Cititel Hanoi Hotel & Spa is in Old Quarter, a short 8-minute walk from Hoan Kiem Lake and 15 minutes' walk from Hanoi Old Town Night Market. Travelers say the local area is very central perfect for sightseeing.

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Reviews

Reviews

9.4

Exceptional

9.6

Cleanliness

8.0

Location

9.8

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was excellent with a large selection of dishes and superb service. (54 reviews)
  • The spa services were good and the spa room on the 1st floor was excellent. (3 reviews)
  • The property offers excellent Wi-Fi with fast and reliable connections, making it suitable for business travelers. (5 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Breakfast
Location
Restaurant
Food
Bed
Cities
Walking
Trip

Reviews

Verified

10/10 Exceptional

Comfortable room, helpful staff, nice breakfast.
Mallory, 2-night trip
Verified

10/10 Exceptional

After a poor experience at another hotel in Hanoi, this hotel ticked all the boxes. Clean, friendly and helpful staff and a lovely breakfast
Iain, 2-night trip
Verified

10/10 Exceptional

Clean room, courteous staff, good breakfast, and safe location
Jenny, 5-night trip
Verified

10/10 Exceptional

Excellent hotel will outstanding buffet breakfast. Close to all the attractions, yet pretty quiet once you are inside.
ILYA, 3-night trip
Verified

10/10 Exceptional

Clean, friendly staff & comfortable rooms.
Rachel, 1-night trip
Verified

8/10 Very good

Great location for staying in the old town area!
Amber, 1-night trip
Verified

10/10 Exceptional

Good location
Henry, 4-night trip
Verified

10/10 Exceptional

Located in the heart of Hanoi! The location is great and makes it easy to get anywhere. The room is nice and comfortable with everything you need, and the young staff are very friendly.
Satoko, 1-night trip
Verified

6/10 Good

Good location and great friendly staff to meet with. The breakfast was pretty good as well. However, I was quite disappointed that the Luxury Studio Suite (the most expensive room on the property) didn’t have a window in the room.
David, 4-night trip
Verified

10/10 Exceptional

Comfortable, nice staff and very quiet. Great breakfast buffet.
Kathleen, 5-night trip
Verified

10/10 Exceptional

Best value. Room is clean and efficient. Staff are friendly and helpful.
Huan, 2-night trip
Verified

10/10 Exceptional

In New York, this would be 1-2k/night. Beautiful hotel, great rooftop, awesome staff, decent buffet.
Nadimul, 1-night trip
Verified

10/10 Exceptional

Very nice hotel for the value. Quiet yet central location
Amanda, 3-night trip
Verified

8/10 Very good

Many local restaurants around Hotel
Junji, 5-night trip
Verified

10/10 Exceptional

Great spot to explore Hanoi. Close to the centre, nice rooms and a great Skybar.
Jack, 3-night trip
Verified

10/10 Exceptional

Great hotel to stay

Please note that you have to walk an alley into the hotel lobby. Great location and not so quiet room as we can learn people talking outside.
Eric Kiam Cheng, 4-night trip
Verified

10/10 Exceptional

Excellent location, superb service in all aspects, from Alex and his team at reception, buffet breakfast and service there through to daily room cleaning service. Within walking distance to almost all major attractions around the lake
Ian Hargrave, 1-night trip
Verified

10/10 Exceptional

Conveniently located, clean, comfortable
Ellen, 2-night trip
Verified

10/10 Exceptional

Lovely helpful staff our room was magnificent the pool area large plenty of space
Michelle, 3-night trip
Verified

8/10 Very good

Nice staff, good service
Hung, 4-night trip
Verified

8/10 Very good

Staff friendly and helpful. Quiet and clean accommodations within walking distance of old town sight seeing.
Amber, 1-night trip
Verified

10/10 Exceptional

Lovely hotel, real quiet and modern. Staff were really helpful..
Christopher, 1-night trip
Verified

10/10 Exceptional

All staff are very nice and helpful.
Hong, 4-night trip
Verified

10/10 Exceptional

Staff are all nice
Tony, 2-night trip
Verified

8/10 Very good

This is a boutique hotel. Nice and clean, good breakfast.
Huong, 2-night trip