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Relais & Chateaux Chaptel Hangzhou

4.0 star property
Luxury hotel with restaurant, near West Lake

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Photo gallery for Relais & Chateaux Chaptel Hangzhou

Courtyard
Front of property - evening/night
32-inch flat-screen TV with cable channels, TV
Lobby
Deluxe villa　 | Living room | 32-inch flat-screen TV with cable channels, TV
Experience the tranquility of Hangzhou at Relais & Chateaux Chaptel Hangzhou. Set amidst lush gardens, this hotel offers a serene escape with a coffee shop, dry cleaning services, and high-speed WiFi. Guests rave about the convenience of an airport shuttle and self parking.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Bar
  • 24/7 front desk
  • Laundry facilities
  • Non-smoking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Coffee shop/cafe
  • 24-hour business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe
  • Snack bar/deli

Feel at home (6)

  • Free cribs/infant beds
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Garden
  • Terrace

Why we love this property

Art Deco luxury
Elegant Art Deco architecture defines this luxury hotel in the city center. A serene garden offers a peaceful retreat from urban bustle.
Food for every mood
This hotel tempts taste buds with a restaurant, cafe, and bar. A delightful buffet breakfast kickstarts each day with fresh options.
Luxurious sleep comfort
Premium bedding, down comforters, and Select Comfort mattresses await in each room. Bathrobes and turndown service enhance this hotel's luxury experience.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Townhome, 1 King Bed, Terrace

Premium bedding, down comforters, Select Comfort beds, free minibar

Classic Townhome, 1 King Bed, Terrace

Highlights

Terrace
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Townhome, 2 Bedrooms, Patio, City View

Premium bedding, down comforters, Select Comfort beds, free minibar

Family Townhome, 2 Bedrooms, Patio, City View

Highlights

Patio
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
2 bedrooms
  • 120 sq m
  • 2 bedrooms
  • City view
  • Sleeps 3
  • 1 Large Twin Bed and 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Ensuite, Garden Area

Premium bedding, down comforters, Select Comfort beds, free minibar

Deluxe Suite, 1 King Bed, Ensuite, Garden Area

Highlights

Balcony
Soundproofed
Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 100 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby
Canopy by Hilton Hangzhou West Lake
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
8.8 out of 10, Excellent, 84 reviews
The price is CNY721
CNY840 total
includes taxes & fees
Dec 7 - Dec 8
Canopy by Hilton Hangzhou West Lake
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About the neighborhood

Map
No.57, Changsheng Road, Shangcheng, Hangzhou, 310006

What's nearby

  • West Lake - 3 min walk - 0.3 km
  • Zhejiang University First Affiliated Hospital - 9 min walk - 0.8 km
  • Wushan Night Market - 15 min walk - 1.3 km
  • Wulin Square - 2 min drive - 1.6 km
  • Hangzhou Tower Shopping Mall - 2 min drive - 2.6 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive
  • Hangzhou Station - 11 min drive
  • Hangzhou Railway Station (HZD) - 12 min drive
  • East Railway Station (East Square) Station - 18 min drive
  • Longxiangqiao Station - 3 min walk
  • Fengqi Road Station - 15 min walk
  • Wan’an Bridge Station - 20 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪弄堂里 | Nong Tang Li - ‬3 min walk
  • ‪京都米料亭 - ‬3 min walk
  • ‪Sue Dumpling Institute - ‬3 min walk
  • ‪麦当劳 - ‬3 min walk
  • ‪Dicos 德克士 - ‬2 min walk

About this property

Relais & Chateaux Chaptel Hangzhou

Relais & Chateaux Chaptel Hangzhou offers a fantastic location, putting you just a 5-minute walk from West Lake. You can unwind with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Other highlights at this luxurious hotel include a snack bar/deli, a terrace, and a garden. The property is just a short walk to public transportation: Longxiangqiao Station is 3 minutes and Fengqi Road Station is 15 minutes.

At a glance

DONE

Hotel size

    • 26 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop

Facilities

  • Built in 1930
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Art Deco architecture

Accessibility

  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Select Comfort mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

The property is a member of Relais & Chateaux.

Fees & policies

Refundable deposits

  • Deposit: CNY 1000.0 per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 188 for adults and CNY 94 for children
  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for CNY 575.0 per day

Parking

  • Parking height restrictions apply

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Union Pay

Also known as

Relais Chateaux Chaptel Hangzhou Hotel
Relais Chateaux Chaptel Hotel
Relais Chateaux Chaptel Hangzhou
Relais Chateaux Chaptel
Relais & Chateaux Chaptel Hangzhou Hotel
Relais & Chateaux Chaptel Hangzhou Hangzhou
Relais & Chateaux Chaptel Hangzhou Hotel Hangzhou

Frequently asked questions

Does Relais & Chateaux Chaptel Hangzhou offer free cancellation for a full refund?

Yes, Relais & Chateaux Chaptel Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Relais & Chateaux Chaptel Hangzhou?

Sorry, pets aren't allowed.

Is parking offered on site at Relais & Chateaux Chaptel Hangzhou?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Relais & Chateaux Chaptel Hangzhou?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Relais & Chateaux Chaptel Hangzhou?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-out is available.

What is there to do at Relais & Chateaux Chaptel Hangzhou and nearby?

Relais & Chateaux Chaptel Hangzhou has a garden.

Are there restaurants at or near Relais & Chateaux Chaptel Hangzhou?

Yes, there's an onsite restaurant.

Does Relais & Chateaux Chaptel Hangzhou have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around Relais & Chateaux Chaptel Hangzhou like?

Relais & Chateaux Chaptel Hangzhou is in Shangcheng, a short 3-minute walk from Longxiangqiao Station and 4 minutes' walk from West Lake.

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