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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
Adults-only beachfront hotel with pool bar, near Cruise Ship Terminal

Choose dates to view prices

Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
4 bars/lounges, poolside bar
7 restaurants, breakfast, lunch, dinner served; international cuisine
Jr Suite Hacienda King | 1 bedroom, premium bedding, minibar, in-room safe
Interior
Tucked away in Puerto Vallarta, The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive offers a serene getaway with 2 outdoor pools, a rooftop terrace, and spa services. Unwind by the poolside bar or explore the nearby Cruise Ship Terminal; enjoy breakfast to dinner at one of the 7 on-site restaurants.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 7 restaurants and 4 bars/lounges
  • 2 outdoor pools
  • Rooftop terrace
  • WiFi in the lobby
  • 24-hour fitness center
  • Valet parking
  • Pool bar
  • 24-hour room service
  • 2 coffee shops/cafes
  • Spa services

Feel at home (6)

  • Private bathroom
  • Premium TV channels
  • Garden
  • Furnished balcony
  • Daily housekeeping
  • Espresso maker
The current price is CNY2,038
CNY2,445 total
includes taxes & fees
Aug 13 - Aug 14

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Hacienda Swim Out

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Hacienda Terrace

7.6 out of 10
Good
(7 reviews)

Highlights

Terrace
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Hacienda Swim Out King

8.2 out of 10
Very good
(15 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King | 1 bedroom, premium bedding, minibar, in-room safe

Jr Suite Hacienda King

7.8 out of 10
Good
(13 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Hacienda King Pool View

9.0 out of 10
Wonderful
(23 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Hacienda Pool View

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Hacienda Double

7.8 out of 10
Good
(8 reviews)

Highlights

Furnished balcony
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
Private bathroom
Free bottled water
  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

2 outdoor pools, free cabanas, pool umbrellas

Crown Paradise Golden Puerto Vallarta All Inclusive

  • Pool
  • Spa
  • Free parking
  • Free WiFi
7.4 out of 10, Good, 1,858 reviews
The price is CNY1,525
CNY1,830 total
includes taxes & fees
Aug 17 - Aug 18
Crown Paradise Golden Puerto Vallarta All Inclusive
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About the neighborhood

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 km
  • Cruise Ship Terminal - 9 min walk - 0.8 km
  • La Isla - 10 min walk - 0.9 km
  • Malecon - 5 min drive - 5.0 km
  • Playa de los Muertos - 7 min drive - 6.5 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

  • ‪Outback Steakhouse - ‬3 min walk
  • ‪Tacos Candora - ‬1 min walk
  • ‪Lobby Bar - ‬4 min walk
  • ‪Monkey Business Puerto Vallarta - ‬2 min walk
  • ‪Tacos Mario - ‬4 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

The Hacienda at Krystal Grand Puerto Vallarta is a great choice for your beach stay in Puerto Vallarta. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in massages, facials, and body scrubs. Talvera, one of 7 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this all-inclusive hotel include 4 bars/lounges, a rooftop terrace, and a poolside bar. Fellow travelers say great things about the pool and helpful staff.

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 192 rooms

Arriving/Leaving

    • Check-in time starts at 4:00 PM
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 13
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • WiFi in public areas*
    • Wired internet access in rooms*

Parking

    • Onsite valet parking (MXN 55 per night)

Other information

    • Smoke-free property
    • Caters to adults only
LOB_HOTELS

Property amenities

Food and drink

  • 7 restaurants
  • 4 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • 24-hour room service

What to do

  • On the beach

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • 24-hour fitness center
  • 2 outdoor pools
  • Spa services
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
ROOM

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Premium bedding

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Wired internet (surcharge)

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Dining

Talvera - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
MONETIZATION_ON

Fees & policies

Optional extras

  • WiFi is available in public areas for MXN 190.00 per day (rates may vary)
  • Wired internet access is available in guestrooms for MXN 190.00 per day (rates may vary)

Parking

  • Valet parking costs MXN 55 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
HELP_OUTLINE

Frequently asked questions

Does The Hacienda at Krystal Grand Puerto Vallarta offer free cancellation for a full refund?

Yes, The Hacienda at Krystal Grand Puerto Vallarta does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Hacienda at Krystal Grand Puerto Vallarta?

Yes, there are 2 outdoor pools.

Are pets allowed at The Hacienda at Krystal Grand Puerto Vallarta?

Sorry, pets aren't allowed.

Is parking offered on site at The Hacienda at Krystal Grand Puerto Vallarta?

Yes. Valet parking costs MXN 55 per night.

What are the check-in and check-out times at The Hacienda at Krystal Grand Puerto Vallarta?

You can check in starting at 4:00 PM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

Is there an onsite casino at The Hacienda at Krystal Grand Puerto Vallarta?

No, this hotel doesn't have a casino, but Vallarta Casino (2-min drive) and Winclub Casino Platinum (4-min drive) are both nearby.

What is there to do at The Hacienda at Krystal Grand Puerto Vallarta and nearby?

The Hacienda at Krystal Grand Puerto Vallarta has 2 outdoor pools, 4 bars, and a 24-hour fitness center, as well as spa services and a garden.

Are there restaurants at or near The Hacienda at Krystal Grand Puerto Vallarta?

Yes, there are 7 onsite restaurants, featuring international cuisine.

Does The Hacienda at Krystal Grand Puerto Vallarta have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around The Hacienda at Krystal Grand Puerto Vallarta like?

The Hacienda at Krystal Grand Puerto Vallarta is a short 10-minute walk from Cruise Ship Terminal and 11 minutes' walk from La Isla. Travelers say that the hotel is in a great location.

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The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Food
Restaurant
Adults
Drinks
Beach
Booking
Buffets
Room service

Reviews

8/10 Good

What we liked about the property was tgat it was at walking distance from the beach, entertainment every night, the staff was very professional and polite.
Maria G, 3-night trip

8/10 Good

We loved staying at the hacienda. It felt safe and clean, and although it didn’t have a view of the ocean, it has beautiful greenery all over. We loved the atmosphere.
Jaime, 5-night trip

10/10 Excellent

I truly enjoyed every moment I spent at this location. I stayed at La Hacienda which is the adults only part and it was absolutely relaxing. Maribel at the cafe in the front was outstanding. She really took care of us as much as she could and if I ever stay again at La Hacienda is because of her. The whole staff goes above and beyond for everyone. The hotel is also very close to everything. I felt very safe and welcomed here.
Janette, 4-night trip

10/10 Excellent

The staff was amazing very courteous and top of everything.
Laura, 4-night trip

8/10 Good

Great stay!!!
Cynthia, 3-night trip

10/10 Excellent

The staff was excellent and courteous thorughout the entire stay. Whenever any situations arose, the staff handled things well. The room was amazing, though I never used the swimming pool attached to my room. I thoroughly enjoyed my bachelor trip to Krystal Grande and would recommended it to others. It's smaller than some of the resorts I've been to in Mx, but it had fair quality food and a pleasant atmosphere. Bobo the iguana was a nice added experience.
Jarell Anthony, 5-night trip

10/10 Excellent

The staff is Amazing. Pleasant helpful and hardworking. Truly made the stay special.
Rashawn, 4-night trip

8/10 Good

Breakfast and lunch was really good Dinner was mediocre. However it is close to the Malecon which has so much to do. The staff at resort will go above and beyond to make you happy. The resort is close to alot. We walked to alot of places we went. It was safe to go off the resort also. We loved our swim out room.
Stephanie, 7-night trip

10/10 Excellent

Excelente
Felipe, 2-night trip

10/10 Excellent

The staff was extremely friendly and helpful
Andrea, 5-night trip

8/10 Good

The adult pool area was nice. We didn’t need to search for a chair. The staff were really friendly! Our room was clean, the rain shower head didn’t work though. The adult area was quiet, would not recommend this resort if you’re looking for a lively pool area. The food options weren’t great and if you didn’t book an al a carte early, you were eating at the family buffet. The breakfast buffet was good but I wasn’t impressed with the evening buffet and it was very loud. The alcohol options were good name brand liquors.
Karen, 7-night trip

10/10 Excellent

The staff was very friendly and very helpful
Xolisile, 6-night trip

8/10 Good

Good place the food some days are really good some mmm so so but place amazing people great
Julio, 2-night trip

10/10 Excellent

Such a fantastic experience! Just great and amazing staff. Always so helpful and kind.
Jasmin, 2-night trip

10/10 Excellent

Awesome rooftop bar and pool!! Amazing food and drinks 👍👍
Marco, 4-night trip

2/10 Terrible

The staff upon check in was very rude. The food here is terrible, we ended up eating off site for most of the trip. We spent five days here, paid for a swim out suite and the pool they gave us was the tiniest and dirtiest. The latch on the room door was broken. It was an awful experience, the rooms are old and dirty.
Jeanie, 4-night trip

10/10 Excellent

Staff were fantastic.
Kevin, 7-night trip

10/10 Excellent

Was an amazing experience
Alma Delia, 4-night trip

10/10 Excellent

Enjoyed our stay, hope to return next year 😃
Teresa, 9-night trip

8/10 Good

There were not that many food options from the buffets.
Pierre, 1-night trip

10/10 Excellent

Celiac friendly, chefs were very accommodating
Sandra, 7-night trip

6/10 Okay

Property is lush, we have stayed before. We only had a bath towel, no wash cloths or hand towels, the chair in our room was a little dirty on arrival but the staff is amazing we wood still go back. It is a great priced resort for sure. The restaurants are good, especially the avocado ice cream 😏
Jennifer, 6-night trip

4/10 Poor

I liked the area where the property was located , would not return due to cleanliness , sheets/bedding and pillows had a mildew smell no matter how many times I asked them to change the bedding. The restroom was not clean when we arrived at all and had hair all over the floor as well as dirt even after room service cleanings daily. Food was terrible and had to eat out of the resort.
Stephanie, 7-night trip

8/10 Good

Friendly staff . Dinners were good Breakfast was average and lunch was a little uneventful. Overall it was a good experience
FRANK, 7-night trip

10/10 Excellent

This place was wonderful. Everyone was kind and helpful. Food and drinks were great. Our room was beautiful and clean. The beach views were incredible from the pool. We will definitely be back:)
Ma., 2-night trip