When we checked in at front desk charged us 1000 pesos for incidental which I understand , then went to the room, shows each coffee is 20 pesos , if you charge 2210 pesos a night and can’t give your guests 20 pesos coffee , that says you are not ready for big time hotel business ! Then first day we did not have any hot water, had to go to the desk and came back on two hours later.
When ready to check out , we were told 1000 pesos will be returned within 3 days , after 4 days no money was returned and when called they said they are unable to return it to the credit card. If you want your money come to the hotel to pick it up cash. Now we are back in the US. We called a friend who got Uber to and back at our cost to collect our money that their system was unable to return, totally disappointed !!