Verified
6/10 Good
Dec 17, 2019
Verified traveler
2-night trip
Step Town Hotel
3.0 star property
Kigali hotel with restaurant and bar/lounge
Choose dates to view prices
Photo gallery for Step Town Hotel
Step Town Hotel offers a warm welcome with continental breakfast, a cozy bar, and lovely garden. Unwind on the terrace or explore nearby attractions while staying connected with in-room WiFi. Previous guests praise the hotel's helpful services like dry cleaning/laundry and luggage storage.
Reviews
7.87.8 out of 10
Good
Popular amenities
- Free breakfast
- Airport transfer
- Pet friendly
- Free parking
- Free WiFi
- Restaurant
Main amenities (12)
Main amenities (12)
- Daily housekeeping
- Restaurant and bar/lounge
- Room service
- Business center
- Meeting rooms
- Airport shuttle
- Terrace
- Garden
- Snack bar/deli
- Laundry service
- Self-serve laundry
- Concierge services
Feel at home (6)
Feel at home (6)
- Free cribs/infant beds
- Private bathroom
- Garden
- Terrace
- Daily housekeeping
- Laundry facilities
Room options
Check availability for these dates
Available filters for rooms
Showing 6 of 6 rooms
View all photos for Double Room, Bathtub
Double Room, Bathtub
- 25 sq m
- Sleeps 2
- 1 Double Bed
- Free WiFi
View all photos for Standard Twin Room
Standard Twin Room
- 30 sq m
- Sleeps 2
- 2 Twin Beds
- Free WiFi
View all photos for Deluxe Twin Room
Deluxe Twin Room
- 35 sq m
- Sleeps 2
- 2 Twin Beds
- Free WiFi
View all photos for Suite
Suite
- 50 sq m
- Sleeps 2
- 1 King Bed
- Free WiFi
View all photos for Triple Room, Bathtub
Triple Room, Bathtub
- 42 sq m
- Sleeps 3
- 3 Twin Beds
- Free WiFi
View all photos for Single Room
Single Room
- 25 sq m
- Sleeps 1
- 1 Twin Bed
- Free WiFi
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About the neighborhood
Kiyovu-Muhima, KN 1Av, Kigali
What's nearby
- Union Trade Center - 10 min walk - 0.9 km
- Kandt House Museum of Natural History - 2 min drive - 1.5 km
- Ntarama Church - 2 min drive - 1.9 km
- Kigali Genocide Memorial Centre - 3 min drive - 2.3 km
- Mambas Club - 4 min drive - 3.0 km
Getting around
- Kigali (KGL-Kigali Intl.) - 27 min drive
- Airport shuttle (surcharge)
Restaurants
- Hotel des Milles Collines - 18 min walk
- Bourbon Coffee - 14 min walk
- The House of Mandi - 17 min walk
- UMUT Cafe&Restaurant - 18 min walk
- Preet Fast Food - 19 min walk
About this property
Step Town Hotel
- Step Town Hotel is a great choice for a stay in Kigali. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat. Other features include a snack bar/deli, a terrace, and a garden.
At a glance
Hotel size
- 22 rooms
Arriving/Leaving
- Check-in start time: 10 AM; Check-in end time: 2 AM
- Express check-in/out available
- Minimum check-in age: 18
- Check-out time is 10 AM
Special check-in instructions
- The property charges 3 percent for credit card payments
- The front desk is open daily from 7 AM - 2 AM
- Front desk staffed during limited hours
- This property doesn't offer after-hours check-in
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Pets
- Pets stay free
- Restrictions apply*
- Food and water bowls available
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free onsite self parking
- Electric vehicle charging point on site
Transfers
- Airport shuttle*
Other information
- Smoke-free property
Property amenities
Food and drink
- Free continental breakfast each morning
- Restaurant
- Bar/lounge
- Barbecue grills
- Room service
- Snack bar/deli
What to do
- Pool table
- Hiking/biking trails nearby
- Horse riding nearby
Working away
- Business center
- Meeting rooms
Services
- Front desk (limited hours)
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Luggage storage
Facilities
- Garden
- Terrace
- Mosquito nets
- Banquet hall
Accessibility
- Wheelchair accessible
Room amenities
Be entertained
- Flat-screen television
Home comfort
- Minibar
- Slippers
Sleep well
- Free crib/infant bed
- Rollaway/extra bed (surcharge)
Freshen up
- Private bathroom
- Bathtub or shower
- Hair dryer
Stay connected
- Free WiFi
More
- Daily housekeeping
- In-room safe
Fees & policies
Optional extras
- Airport shuttle service is offered for an extra charge
- Credit card charges are subject to an extra charge of 3 percent
Children & extra beds
- Rollaway beds are available for USD 20.00 per night
- Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
Policies
This property does not have elevators.
Long-term renters welcome.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, Diners Club, Union Pay
Also known as
Step Town Hotel Kigali
Step Town Kigali
Step Town
Step Town Hotel Hotel
Step Town Hotel Kigali
Step Town Hotel Hotel Kigali
Frequently asked questions
Does Step Town Hotel offer free cancellation for a full refund?
Yes, Step Town Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Step Town Hotel?
Yes, pets stay free. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.
Is parking offered on site at Step Town Hotel?
Yes, there's free self parking. Electric vehicle charging is available.
Is airport shuttle service offered by Step Town Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Step Town Hotel?
Check-in start time: 10 AM; Check-in end time: 2 AM. Check-out time is 10 AM. Express check-in and check-out are available.
What is there to do at Step Town Hotel and nearby?
Have fun with nearby activities like hiking and horseback riding. Step Town Hotel also has a garden.
Are there restaurants at or near Step Town Hotel?
Yes, there's an onsite restaurant.
What's the area around Step Town Hotel like?
Step Town Hotel is located a short 14-minute walk from Union Trade Center.
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Reviews
Step Town Hotel Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.4
Cleanliness
7.0
Location
9.0
Staff & service
7.8
Property conditions & facilities
Reviews
Verified
10/10 Exceptional
Oct 10, 2019
The staff were incredibly helpful and kind. We lost our bags at the airport and the manager went over and above what he meeded to do to get them back. All of the bar and restaurant staff and drivers were really chatty and fun too
Verified traveler
3-night trip
Verified
10/10 Exceptional
Mar 29, 2019
Wonderful place to stay in Kigali—great breakfast and restaurant, comfortable rooms, very friendly staff
Verified traveler
11-night trip
Verified
8/10 Very good
Feb 25, 2019
Chris....Australia
Efficent friendly service.
Great breakfast served on patio overlooking hills and views over lower city.
Easy uphill 20 min walk to city centre...
Basic clean rooms with bathroom...try for upper room with vuews.
Christine
Christine, 2-night trip
Verified
8/10 Very good
Feb 23, 2019
goed was de aandacht en de zorg van het personeel.
Verified traveler
3-night trip
Verified
6/10 Good
Nov 19, 2018
Overbooked so sent to a new hotel
Unfortunately we turned up to the hotel to find it had been overbooked and we were provided an alternative hotel. The manager did all he could to correct the error which we were really grateful for.
Frank
Frank, 3-night trip
Verified
6/10 Good
Dec 9, 2019
Verified traveler
1-night trip