When I arrived, the receptionist didn't even acknowledge my arrival. When I said, "can you please help me, I would like to check in", he just extended his hand, i gave him my ID and cc and just gave me the room key. Didn't provide directions or asked for anything, when i asked him where to go, he just pointed the direction. The room looked clean, until i noticed pubic hair in the pillows, disgusting. In the middle of the night there was someone screaming up and down the hall, very loud. Hotel needs better customer service and attention to details in the room.