Does Krystal Cancun All Inclusive offer free cancellation for a full refund?

Yes, Krystal Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Cancun All Inclusive?

Yes, there's an outdoor pool and a children's pool.

Is parking offered on site at Krystal Cancun All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Krystal Cancun All Inclusive?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (11-min drive) and Dubai Palace Casino (13-min drive) are both nearby.

What is there to do at Krystal Cancun All Inclusive and nearby?

Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes fitness classes. Indulge in a treatment at the spa and soothe your senses in the hot tub. Krystal Cancun All Inclusive also has 3 bars and an outdoor pool, as well as a fitness center and a garden.

Are there restaurants at or near Krystal Cancun All Inclusive?

Yes, there are 4 onsite restaurants, featuring local and international cuisine, ocean views, and poolside dining.

What's the area around Krystal Cancun All Inclusive like?

Krystal Cancun All Inclusive is a short 3-minute walk from Gaviota Azul Beach and 4 minutes' walk from Cancun Convention Center. The local area is walkable and popular for its beaches.

Krystal Cancun All Inclusive, Cancun: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Jun 9, 2025

I always stay here and I love the service and location

MIGUEL, 3-night trip

10/10 Exceptional

May 16, 2025

It’s a very nice place to stay at

Julian, 3-night trip

8/10 Very good

Jul 14, 2025

Enjoyed the all inclusive package. The only thing we didnt like was we were not allowed to take food from the beach Cafe to our private cabana

Katelyn, 4-night trip

8/10 Very good

Mar 16, 2025

Location was great!! Had a great stay for my son's 21st birthday.

Connor, 5-night trip

10/10 Exceptional

Apr 11, 2025

The staff was great

Adrian, 7-night trip

10/10 Exceptional

Jun 27, 2025

It was good overall. Great view and beautiful beach without any rocks. Just make sure to travel during the non sea weed season. Close to supermarkets, clubs and ferry terminals. The only issue we faced was both elevators on our tower

Shamshil, 4-night trip

2/10 Poor

Aug 6, 2025

The worst experience since I make hotel reservations through Expedia. This place does not look nothing like the pictures 😡

Vicente, 3-night trip

8/10 Very good

Aug 5, 2025

Be more careful with very important things such as the operation of the elevators

Juan Manuel, 5-night trip

2/10 Poor

Jun 25, 2025

If you like lots of noise continuously from 11:00 a.m. to 8:00 p.m. at night with no break and you enjoy riding creaky old elevators and a very small buffet then this is the place for you! Otherwise, I recommend you do what we did which was immediately check out of the hotel and find a more upscale resort.

Ronald Julius, 4-night trip

8/10 Very good

Mar 21, 2025

closer to all clubs, easy beach access and closer to flea market for shopping.

Abhineet, 4-night trip

10/10 Exceptional

May 19, 2025

Love it 💜

Ruth, 4-night trip

2/10 Poor

Apr 6, 2025

Old hotel for the price of an oceanfront resort, not worth the money and food was mediocre

gabriel, 3-night trip

4/10 Fair

Jun 24, 2025

Lobby barc was understaffed, Pool Closes Way too Early, its an inconvenience to have to do reservations at the restaurants, room service was difficult to order

John, 3-night trip

8/10 Very good

Mar 25, 2025

Great location to both the beach and tourist attractions. Cleanliness could be better for individual guest rooms. Really wish they would take into consideration how many people are in a room, we traveled with our two children and every day we had to request additional towels because housekeeping only left two.

AZUCENA, 5-night trip

8/10 Very good

May 11, 2025

Over

Keith, 3-night trip

4/10 Fair

Jun 28, 2025

I wanted to check out on the very first night as soon as I checked in, I was told that because I booked by Expedia a manager needed to approve my refund, next morning the manager refused to give the refund for the unused nights to Expedia so I was forced to stay or loose my 5 out of the 6 nights I had paid, I paid for an upgrade and the room was worst so I asked to be changed back, food so cheap as an example the restaurants don’t even have bacon for the breakfast buffet.

Luis, 6-night trip

6/10 Good

Jul 18, 2025

The entire building looks very old. Even the white towels looked disgusting. The furniture and doors were dated. There was no wall decoration on the halllways. We found a disgusting spot in the bedding. It was NEVER CHANGED AT ALL. No extra pillows. The extra mattress never was delivered as we requested.

We found this disgusting spot in my bed. We complained immediately but the bedding was never changed.

Roel, 2-night trip

8/10 Very good

Apr 20, 2025

A Good Place

The hotel’s location is truly excellent—it’s the best I’ve stayed at in Cancun. It’s close to all the nightlife attractions, near supermarkets, and the color of the sea is beautiful. Overall, the hotel is good, the food is good, but the rooms definitely need an update. The restaurant facilities are nice, but the rooms are in urgent need of renovation. They’re very old—old beds, old bathrooms, old furniture. The staff is generally okay. Half of them are very friendly, while the other half just seem like they don’t want to be there and treat you carelessly.

Ronan, 1-night trip

6/10 Good

Mar 18, 2025

We arrived on March 14th and we weren't able to book our dinner because all the restaurants were full even if we paid all inclusive, we had to go outside and paid for dinner in another place. They should have a restaurant where you don't have to make a reservation for dinner, since it's always full.

Citlali, 3-night trip

6/10 Good

Mar 17, 2025

Property was outdated. Food was not the best, fruit was fresh and delicious. Meats were chewy and mostly bland. Room was very much outdated, we couldn’t control the temperature inside and it was super cold at night. We plan to visit Cancun again. Just try another resort!

Jeny, 4-night trip

2/10 Poor

Apr 25, 2025

This hotel caters to locals and many of the staff members do not speak English. We had a 8th floor room, which had a nice view and AC worked good. Overall cleanliness was good. Nothing exciting about the restaurants. Very limited beach and pool chairs with shade. Hotel staff held us from leaving when our ride was there because they needed a “check out ticket” which wouldn’t have been a problem had we known that, but literally locked the door on us from leaving. We will never be returning here. Pay the extra money for a nicer resort.

Kayla, 4-night trip

8/10 Very good

Mar 16, 2025

I had a good stay at Krystal Cancun everybody was so nice and attentive. The hotel itself is old but they do try their best to keep it clean. There is an issue with one of the elevators at times it gets stuck if more than 6 people ride on it which can sometimes be inconvenient to just have one working. Also the bad experience of getting stuck in the elevator can be overwhelming. But overall I would stay again because it is very convenient and close to other clubs, restaurants, shopping mall, pharmacy, ferry. The food was good compare to other resorts plus the hotel is affordable. I would definitely stay again.

Gloria, 5-night trip

8/10 Very good

Jul 14, 2025

The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!

Anna, 2-night trip

2/10 Poor

Mar 24, 2025

They stole my wallet out of my room with my passport and id in it when it was in my room and my doors didn’t have a security lock on it so it was easy for anyone to walk into our room which is extremely scary! The food was horrible we ate off the resort the entire stay of our trip! We had a screaming baby next door to us that kept us up allll night and all they did was drop off ear plugs! Not the complimentary sparkling wine i was supposed to receive because of the inconvenience! Everything was all inclusive but still had to sign receipts like we were being charged! I wouldn’t recommend staying here again and will not be referring anyone here

Shakina, 3-night trip

6/10 Good

Jul 4, 2025

I liked the beachfront room but there were issues. Check in was long. They at first told me I had to pay extra for my kids. They corrected that. The hotel is older. I reported issues with turning off the tub water. They came on 2 separate occasions to "fix it". When I left it was still running, not leaking but running. The elevator was a mess on our check out date. Had to drag 4 suitcases down stairs. Housekeeping did not leave washcloths. Eventually found a housekeeping closet and started getting them myself. Buffet is not particularly good nor is room service. The best meals (steak, shrimp,etc) is considered "premium" and NOT part of the all inclusive plan. You had to pay extra for it. This was VERY disappointing. I never stayed at an all inclusive that was not all inclusive. We ended up going out for a few meals since we would have to pay for it either way. The location wasn't too bad but clubs were right down the street and I definitely heard it from our room. On the positive, views were nice and I would see staff cleaning down the lounge chairs and tables everyday. I liked that. Employees were generally nice. I definitely plan on visiting Cancun again but will definitely stay somewhere else.

Latresha, 6-night trip

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