First off, the staff and cleaning ladies are all outstanding. Always looking after their guests and doing their jobs well. The facilities - pantry on every floor, laundry room, cardio machines, gym and yoga rooms - are impressive compared with the affordable price we paid. This is my third stay in three years. Still enjoyed South Nest a lot. Here is the thing! They started to rigidly require the perfect match between guest name and the official name on passport. Even though they recognized it’s my third time staying there, they refused to let me check in. Expedia’s Hong Kong Office couldn’t do anything, nor the AI chat-box of their online platforms (website or app). I arrived late at night after 20+ hours of flights. It took over an hour waiting for them to finally let me in! Expedia and the hotel management not only failed me but also their staff!!