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Palace Inn & Suites - Newport News/Jefferson Ave

2.0 star property
Motel in Newport News

Choose dates to view prices

Escape to the heart of Brentwood at Palace Inn & Suites - Newport News/Jefferson Ave, where a serene garden awaits. Connect with in-room WiFi, unwind near barbecue grills, and appreciate the convenience of express check-out and free self parking.

Reviews

4.6 out of 10

Popular amenities

  • Non-smoking
  • 24/7 front desk
  • Air conditioning
  • Free parking
  • Free WiFi

Main amenities (5)

  • Daily housekeeping
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Barbecue grills

Feel at home (6)

  • Private bathroom
  • Separate dining area
  • Living room
  • Television
  • Garden
  • Daily housekeeping
The current price is CNY475
CNY554 total
includes taxes & fees
Nov 16 - Nov 17

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Traditional Double Room, 2 Queen Beds, Accessible, Non Smoking

Private kitchenette

Traditional Double Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Separate dining area
Individually furnished
Air conditioning
Heating
TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Double Room, 2 Queen Beds

Private kitchenette

Traditional Double Room, 2 Queen Beds

Highlights

Separate dining area
Individually furnished
Air conditioning
Heating
TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Studio Suite, 1 King Bed

Private kitchenette

Traditional Studio Suite, 1 King Bed

Highlights

Separate dining area
Individually furnished
Air conditioning
Heating
TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Double or Twin Room, 2 Double Beds

Private kitchenette

Traditional Double or Twin Room, 2 Double Beds

Highlights

Separate dining area
Individually furnished
Air conditioning
Heating
TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

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  • Free WiFi
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About the neighborhood

Map
10608 Jefferson Ave, Newport News, VA, 23601

What's nearby

  • Riverside Medical Center - 5 min drive - 5.1 km
  • Huntington Park - 5 min drive - 4.0 km
  • Christopher Newport University - 6 min drive - 5.7 km
  • Virginia Living Museum - 6 min drive - 5.1 km
  • Huntington Beach - 6 min drive - 5.7 km

Getting around

  • Newport News - Williamsburg Intl. Airport (PHF) - 15 min drive
  • Norfolk Intl. Airport (ORF) - 29 min drive
  • Newport News Station - 5 min drive
  • Norfolk Station - 32 min drive

Restaurants

  • ‪Wawa - ‬16 min walk
  • ‪Captain D's - ‬12 min walk
  • ‪Farmer’s Table of Newport News - ‬4 min drive
  • ‪Gus's Hot Dog King - ‬4 min walk
  • ‪Crown Fried Chicken - ‬15 min walk

About this property

Palace Inn & Suites - Newport News/Jefferson Ave

Palace Inn & Suites - Newport News/Jefferson Ave puts you within a 15-minute drive of Langley Air Force Base and Hampton Coliseum. Free perks include WiFi and self parking. Also, this motel is within a short drive of Hampton University.

At a glance

DONE

Hotel size

    • 32 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 21
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Barbecue grills

Services

  • 24-hour front desk

Facilities

  • Garden

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning and heating
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished
  • Separate dining area
  • Separate living room

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

This property does not have elevators.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express, Discover

Also known as

Brentwood Suites Motel Newport News
Brentwood Suites Newport News
Brentwood Suites
Palace Inn Suites
Palace Inn & Suites - Newport News/Jefferson Ave Motel
Palace Inn & Suites - Newport News/Jefferson Ave Newport News

Frequently asked questions

Does Palace Inn & Suites - Newport News/Jefferson Ave offer free cancellation for a full refund?

Yes, Palace Inn & Suites - Newport News/Jefferson Ave does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Palace Inn & Suites - Newport News/Jefferson Ave?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Palace Inn & Suites - Newport News/Jefferson Ave?

Yes, there's free self parking.

What are the check-in and check-out times at Palace Inn & Suites - Newport News/Jefferson Ave?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at Palace Inn & Suites - Newport News/Jefferson Ave and nearby?

Palace Inn & Suites - Newport News/Jefferson Ave has a garden.

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Reviews

Palace Inn & Suites - Newport News/Jefferson Ave Reviews

4.6

4.6

Cleanliness

6.4

Location

5.8

Staff & service

2.6

Eco-friendliness

4.6

Property conditions & facilities

Reviews

2/10 Poor

Horrible

Room was dirty no towels rags or pillows walls had holes in it wires hanging out it was horrible and will never return I slept in my truck for the 2 days
Iyana, 2-night trip

4/10 Fair

This property is in VERY poor condition. I have many pictures (time coded) of holes in the walls when I checked in, absent refrigerator which was pictured in the original add, very poor cleanliness. The entrance to the lot has 2 very deep pot holes which have had no attention for a very long time. The wifi does not stay connected for more than 5 minutes between drop outs and has no security when connected. I am very surprised that Expedia lists this property on their site.
Large hole in bedroom wall
Trim panel broken loose from oven door
Floor trim torn loose from wall and left laying on floor
Age decay around toilet walls
Daniel, 2-night trip

2/10 Poor

Room was horrible the walls was dirty tv did not work dressers was missing knobs there was a lamp with no cord the fridge was painted with house paint terrible
Josue, 1-night trip

2/10 Poor

The people at the front desk were very polite and helpful plus nice I don’t blame them for the lack of respect that the people who work and stay there have for the property I would clean house and then clean up
Travis, 1-night trip

8/10 Very good

Decent
Tarsha, 4-night trip

2/10 Poor

Bedbugs and dirty bathroom with no shower head
Kaushik, 2-night trip

2/10 Poor

Complicado no puedes quedarte en ese lugar
Josue, 1-night trip

2/10 Poor

Absolutely disgusting place, crack heads, homeless prostitutes kingdom. Wouldn’t recommend unless you genuinely CANNOT find anything else
6k, 1-night trip

2/10 Poor

Muy mal ese hotel reservamos un cuarto de king side para no fumadores y nos dieron un cuarto de doble cama olia muy mal a sigarro todo sucio encontramos ratas y pedimos el reembolso y no quisieron no les recomiendo ese hotel muy mal
Manuel, 1-night trip

2/10 Poor

Condemned Property DO NOT STAY

Hotel has condemned by the city notice on front door. Extremely dirty, broken fridge, and caked spill in freezer. Unsafe, extremely dirty, and unsafe.
Benjamin, 4-night trip

2/10 Poor

TERRIBLE

The conditions of the room was terrible. It was not clean. It was stuff left from the last person who stayed in the room. The sheets were not clean. They had stains on them. My daughter had to shower in shoes because the bathroom was so filthy. After complaining to the front desk she responded with “what’s the problem? What do you want me to do?” They refused to move us to a cleaner room so the very next morning we checked out. The customer service is terrible. The last yells and refuses to help with any issues. There was a couple outside our door who got in a fight and i was scared because i don’t know this area and didn’t know if it would turn more violent and i have my 2 kids in the room. The overall experience was terrible. I would never recommend this space and i will never stay here again.
Hakima, 2-night trip

2/10 Poor

Room was filthy. No rags or towels. No one at ftont desk. Wifi didnt work. Heat didnt work.
Anthony, 1-night trip

2/10 Poor

Not a Palace or pleasant stay

The property manager has terrible customer service. Rooms are not what is advertised. Half of the stove works, bathroom and room is in need of cosmetic repairs. Pest control also needed!
7-night trip

4/10 Fair

Let this be a last resort. No other options.
Miles, 1-night trip

4/10 Fair

poorly maintained and staffed
Jimmey, 1-night trip

4/10 Fair

The smell was horrible , everything was old , sticky floor, hole in the wall and also a lot of sparkle spots
Angelica, 2-night trip

2/10 Poor

The place was horrible. It was so consumed by Tabasco smoke I couldn’t stay even in the “smoke free rooms”
William, 1-night trip

8/10 Very good

It is to inform that we are going out for dinner tonight,
Brittany, 1-night trip

8/10 Very good

The property was fine. I just didn’t like the fact people were just standing around like it was an apartment complex. I asked were there apartments close because of the people hanging out on the stairway and parking lot.
1-night trip

2/10 Poor

Never again

Never got to see the inside of room because the one I booked 3 months prior wasn’t even available. Drove 6 hours to be told at 4 they were cleaning it. Check in is 2. Finally at 6 I realized they didn’t even have a room and no one told me. The area is awful and this was extremely disappointing. Guess there is a first for everything.
2-night trip

2/10 Poor

Worst hotel we ever stayed in.

DON'T STAY HERE. The pictures are NOT accurate. This is the most misleading listing we have ever stayed in. The floors were slimy, as if they hadn't cleaned the mop water in weeks. Not exaggerating your shoes would slide while standing. We booked a king bed and got two full size that my feet hung off of. The furniture is covered in stains, the fridge doesn't work, half the bulbs were out, the floor was tearing up in places, the wall had been damaged several times and fixed and painted over with a totally different color paint, the list goes on and on. There were locals which looked to be living here permanently and ppl coming in and out non stop and watching us to see what room we were going to and when we left. We took our luggage with us everywhere because we didn't feel safe leaving it. Even the man working there seemed to be more buddies with the locals and no management was anywhere so we were uncomfortable complaining even. This property shouldn't even be a hotels.com partner.
William, 3-night trip

6/10 Good

They canceled my room even after I talked to them about showing up late... they gave me a smaller room and it it smelled terrible. Toilet handle was broken and so was the bathroom door
Zac, 3-night trip

10/10 Exceptional

Nice hideaway in Hampton VA

The room was very tidy. Everything was in order restaurants and shopping are also in the immediate area. It really was better than expected
elry, 2-night trip

8/10 Very good

Not horrible

Needed a quick place to stay rooms look amazing from pics but pretty deceiving when u get un them kinda tore up and in the ghetto
andrew, 1-night trip

4/10 Fair

Cannot possibly recommend

Let me start by saying this property should be rated a one star. While there appears to have been some “upgrade“ like a new stove this sweet style motel for what it’s worth has a lot of negative‘s. I will say the only positive was the price because I had to take my daughter to a college orientation and the other places for much pricier but you get what you pay for. From the start the check-in looked like a Bank service stall with the bullet proof glass and you slide your credit card through… There were shady character smoking outside and the entire motel smellEd. The service clerk while he was cordial had extremely long fingernails for a male and did not look cat it was kind of creepy and my teen daughter was terrified. They don’t offer ice and soda vending machines are outside. For a sweet they had an oven microwave and fridge raider which wasn’t even plugged in so it took an entire day to even get cold. The freezer part didn’t even work. There were no utensils or pots or pans so not sure how they expected you to use any of the equipment. There was not one picture on the wall it looks like a prison cell. Bedding was old and the TV was in the living room portion and you couldn’t even see it from the beds. Everything needs upgrading in here. The only thing it was the stove and the flooring. I was extremely nervous staying here as people were outside smoking and talking and late into the evening. The neighborhood itself is not good as well it was very sketchy.
Kristie, 2-night trip