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Hotel Jaiba Mahahual

2.5 star property
Adults-only hotel with outdoor pool, near Costa Maya Port

Choose dates to view prices

On the rooftop of Hotel Jaiba Mahahual, unwind on the tranquil terrace or stroll through the garden. Treat yourself to a rejuvenating massage or take advantage of dry cleaning/laundry services. Stay connected with in-room WiFi and enjoy an outdoor pool.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Spa
  • Pool
  • Laundry facilities
  • Non-smoking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Spa services
  • Meeting rooms
  • Airport shuttle
  • Terrace
  • Air conditioning
  • Garden
  • Front-desk safe
  • Laundry service
  • Self-serve laundry

Feel at home (6)

  • Separate dining area
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
The current price is CNY462
CNY566 total
includes taxes & fees
Dec 14 - Dec 15

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, Balcony, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Room, Balcony, Pool View

Highlights

Balcony or patio
Yard
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Egyptian cotton linens
Premium bedding
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Terrace

Standard Room, Terrace | Terrace/patio

Standard Room, Terrace

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Terrace
Yard
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Egyptian cotton linens
Premium bedding
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Twin Room

Comfort Twin Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Comfort Twin Room

Highlights

Deck/patio
Yard
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Egyptian cotton linens
Premium bedding
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Double Room, 1 King Bed

Junior Double Room, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Double Room, 1 King Bed

Highlights

Deck/patio
Yard
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Egyptian cotton linens
Premium bedding
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Twin Room, Terrace, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Twin Room, Terrace, Pool View

Highlights

Terrace
Yard
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Egyptian cotton linens
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Comfort Double Room

Comfort Double Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Comfort Double Room

Highlights

Yard
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Egyptian cotton linens
Premium bedding
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony | Terrace/patio

Superior Double Room, Balcony

Highlights

Balcony or patio
Yard
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Egyptian cotton linens
Premium bedding
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Carretera Cafetal - Mahahual, KM 55 Calle Jaiba, Mahahual, QROO, 77940

What's nearby

  • Mahahual Beach - 1 min drive - 1.4 km
  • Mahahual Lighthouse - 1 min drive - 1.4 km
  • Dolphin Discovery - 4 min drive - 2.1 km
  • Maya Water Park - 4 min drive - 2.1 km
  • Maya Chan Beach - 17 min drive - 9.8 km

Getting around

  • Airport shuttle (surcharge)

Restaurants

  • ‪The Krazy Lobster - ‬2 min drive
  • ‪La Bendita - ‬5 min drive
  • ‪La Tartaleta - ‬11 min walk
  • ‪Taquería Pastor Mixteco - ‬4 min walk
  • ‪Tequila Beach Club - ‬4 min drive

About this property

Hotel Jaiba Mahahual

Hotel Jaiba Mahahual features a rooftop terrace and puts you just a 5-minute drive from Costa Maya Port and Mahahual Beach. Guests can take a dip in the outdoor pool and indulge in massages. A terrace and a garden are other highlights.

At a glance

DONE

Hotel size

    • 10 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 8:00 PM
    • Express check-in/out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 2 percent for credit card payments
    • The front desk is open daily from 7:00 AM - 11:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

What to do

  • Ecotours
  • Snorkeling nearby

Working away

  • Meeting rooms

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Mosquito nets
  • An outdoor pool
  • Spa services
  • Banquet hall

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker

Sleep well

  • Premium bedding

What to enjoy

  • Yard
  • Individually furnished and decorated
  • Separate dining area
  • Heated floors

Freshen up

  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of MXN 500 (subject to availability)
  • Late check-out can be arranged for an extra charge of MXN 900 (subject to availability)
  • Credit card charges are subject to an extra charge of 2 percent

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Hotel Jaiba Mahahual
Jaiba Mahahual
Hotel Jaiba
Hotel Jaiba Mahahual Hotel
Hotel Jaiba Mahahual Mahahual
Hotel Jaiba Mahahual Hotel Mahahual

Frequently asked questions

Does Hotel Jaiba Mahahual offer free cancellation for a full refund?

Yes, Hotel Jaiba Mahahual does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Jaiba Mahahual?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at Hotel Jaiba Mahahual?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Jaiba Mahahual?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Hotel Jaiba Mahahual?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Hotel Jaiba Mahahual?

Check-in start time: 3 PM; Check-in end time: 8:00 PM. There's a charge of MXN 500 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 900 (subject to availability). Express check-in and check-out are available.

What is there to do at Hotel Jaiba Mahahual and nearby?

Have fun with nearby activities like fishing and snorkeling. Additional recreation onsite includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a picnic area. Hotel Jaiba Mahahual also has a garden.

Does Hotel Jaiba Mahahual have any outdoor private spaces?

Yes, every room features a yard.

What's the area around Hotel Jaiba Mahahual like?

Hotel Jaiba Mahahual is located a short 18-minute walk from Mahahual Lighthouse.

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Hotel Jaiba Mahahual Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Poor

The internet in the room doesn't work, neither in the hotel only around the pool, there is a terrible smell of mold and humidity that enter in the lungs, I couldn't breath properly and I have asthma all night. There was no staff at night, the reception was totally closed and in the morning afer I told them the issues they just do not care.
Hakima, 1-night trip

8/10 Very good

Personal muy amable y resolutivo. El desayuno y la alberca: geniales Algo descuidada la propiedad.
Irene, 3-night trip

6/10 Good

Nuestra reservación no estuvo contemplada y no nos Hospedaron en el acordado, nos ofrecieron un apartamento a dos cuadras del hotel.
Saddi Fernando, 2-night trip

8/10 Very good

El hotel muy bueno un poco alejado pero bueno, le falta un poco de servicio
Hugo, 1-night trip

10/10 Exceptional

Muy buena estadía, disfrutamos 4 noches

Fue muy agradable la estancia, la habitación cómoda, la fruta de desayuno deliciosa para iniciar el día con granola y yogurth, muy saludable, la alberca muy refrescante. El trato de Sol y Diana excelente, nos encanta que sean cuidadosas con detalles en el Hotel, cuidando de los animalitos.
ITZEL, 4-night trip

10/10 Exceptional

Nuestra estancia fue muy agradable. La atención siempre fue muy buena y cordial. El hotel no está cerca de la playa, pero se puede llegar muy rápido en auto o taxi. Las habitaciones están muy limpias lo mismo que el resto de las instalaciones. Muy recomendado! Mencioné que son muy amables y cordiales?
ramiro, 5-night trip

10/10 Exceptional

A Magical Christmas Getaway in Mexico with hotel Jaiba. Our stay here in Mexico over Christmas was nothing short of extraordinary. From the moment we arrived, we were welcomed with warm smiles, festive decorations, and an unmistakable air of holiday cheer. The hotel was beautifully adorned with twinkling lights, poinsettias, and a grand Christmas tree that instantly put us in the holiday spirit. The accommodations were impeccable—our room was spacious, tastefully decorated with motivational quotes and art from the staff. We hired bikes and did our laundry both of which were easy to book via the lovely staff at reception. One big highlight for us was after asking about how to get to our next destination reception called ahead for us at the bus station and made sure we were booked on for the only bus leaving that day and even booking a taxi for us early morning. Just went above and beyond which is what you want on holiday at Xmas. The hotel is a lil out of the way but it's sooo cheap to get into town and grab a taxi on the main road. It's also very flat so bikes were a great addition to our stay. The staff’s attentiveness and genuine kindness made our stay truly lovely and the dogs and cats just made it all that more wonderful to stay.
Daniel, 3-night trip

10/10 Exceptional

Very clean, good staff, nice rooftop area.
Mark, 1-night trip

4/10 Fair

Not a good stay

The personal was very kind and willing to help. I wish I could say the same for the rest of my stay. Unfortunately the water was stinking and there were lots of ants. I wouldn’t stay in that hotel again. In fact I wouldn’t visit Mahahual again.
Aydin, 1-night trip

10/10 Exceptional

I liked everything.Diana and Sol were great
alexander, 3-night trip

10/10 Exceptional

Lovely

My stay at Hotel Jaiaba - a fluke scheduled during a huge mess to get on a cruise ship - ended up as the best part of my vacation week. Easy to reserve online by phone from the States last minute, and they have WIFI in the rooms which helped with my travel snafu final plans. The room was quiet, the bed super comfortable, and I had the upper level lanai with a hammock to myself. Had a delicious dinner a quick taxi ride away on recommendation by the staff, who spoke English (after a rather harrowing 4.5 hour no conversation “taxi shuttle” ride from Cancun). The best coffee and sugar ever. Peaceful and affordable. Thank you!
Andrea, 1-night trip

10/10 Exceptional

Wonderful Stay At Hotel Jaiba

Staying at Hotel Jaiba Mahahual was a restful and healing experience and just what I needed. The hosts were friendly, welcoming, and attentive.The room and premises were very clean. Hotel Jaiba is pleasantly decorated with plants and ocean-themed decor. It is a short walk, or hotel ride, to the beach and the boardwalk (malecon). Shop for fresh fruit at nearby Super El Chino.
Colleen, 8-night trip

8/10 Very good

El lugar es bonito, a
Erika, 2-night trip

6/10 Good

Desproporcionado precio-servicio

El precio es alto en relación a lo que ofrecen. Las instalaciones demasiado limitadas. La atención de las encargadas EXCELENTE. Se esmeran por la decoración y por la limpieza.
Hector, 2-night trip

10/10 Exceptional

Personal muy amable, muy limpio, nos dieron un ascenso de habitación gratis, todo muy bien
Ana, 3-night trip

10/10 Exceptional

Muy bien
Juan Carlos, 1-night trip

10/10 Exceptional

Excelente

Tuvimos una experiencia excelente mi esposa y yo quedamos satisfechos del hotel , tienen un excelente servicio las chicas que nos atendieron fueron amables desde la llegada , recomendadisimo el hotel
Nestor francisco, 2-night trip

10/10 Exceptional

Bel établissement

Très bon accueil. Jolie chambre. Nous avons été surclassé. A savoir : il faut compter 15 minutes à pied pour se rendre à la plage.
Christian, 2-night trip

10/10 Exceptional

Excellent!

It was great! Excellent service. Would definitely come back!!
Maria, 1-night trip

10/10 Exceptional

Un Lugar Especial en Mahahual

Fue una estancia perfecta, no hay otra palabra para describirlo. El hotel es muy bonito, siempre limpio, adecuado a lo que buscaba, cómodo y con lo necesario para pasarla rico, el internet es excelente. Las chicas en recepción son muy atentas, amables, siempre preocupadas por la comodidad y bienestar del huésped y además, puedes confiar en sus consejos sobre sitios a visitar para comer o disfrutar en Mahahual y alrededores. En general mi familia y yo quedamos muy satisfechos con el Hotel Jaiba. lo recomendamos definitivamente y creemos que es un lugar especial en esa joya que es Mahahual.
Alfonso, 5-night trip

10/10 Exceptional

Great personalized service. Great nature views and price
1-night trip

8/10 Very good

Great rooms - friendly staff- be aware of the road

Great room, friendly staff, close to road
5-night trip

10/10 Exceptional

Fue una estancia verdaderamente agradable, unas atenciones únicas, el recibimiento fue de lo mejor, quedamos muy satisfechos con el servicio. Gracias
Nessde, 2-night trip

10/10 Exceptional

La calidez de la srita de la recepcion es increible. Definitivamente, me volvere a hospedar de nuevo aqui.
1-night trip

10/10 Exceptional

Muy bonito hotel, cómodo y muy limpio excelente atención
1-night trip