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Novotel Viña del Mar

4.0 star property
Hotel with outdoor pool, near Acapulco Beach

Choose dates to view prices

Located near Acapulco Beach, Novotel Viña del Mar offers a tranquil retreat with a coffee shop, garden and Veranda restaurant serving al fresco dining. Connect to in-room WiFi and unwind at the sauna or by the outdoor pool. The helpful staff has left a lasting impression on previous guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Airport transfer
  • Spa
  • Bar
  • Connecting rooms available
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Children's pool
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Conference center

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The current price is CNY1,006
CNY1,006 total
Nov 23 - Nov 24

Why we love this property

Wellness escape
Spa services featuring massage and sauna create a relaxation haven. A fitness room and garden add balance to this hotel's wellness offerings.
Culinary adventures
A restaurant, cafe, and bar offer diverse local dining. Guests enjoy poolside or al fresco meals, with vegan, vegetarian, and buffet breakfast choices.
Business meets pleasure
Located in the city center's business district, this hotel offers five meeting rooms and a business center. After work, enjoy spa services and happy hour.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(42 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Blackout drapes/curtains
Hair dryer
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

8.8 out of 10
Excellent
(24 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds

9.0 out of 10
Wonderful
(13 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Bar (on property)
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  • Pool
  • Parking available
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 768 reviews
The price is CNY875
CNY875 total
Dec 4 - Dec 5
Pullman Viña del Mar San Martín
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About the neighborhood

Map
Calle 6 N 745, Vina del Mar, Valparaiso, 2520000

What's nearby

  • Acapulco Beach - 10 min walk - 0.9 km
  • Mall Marina - 12 min walk - 1.0 km
  • Quinta Vergara - 15 min walk - 1.3 km
  • Vina del Mar Casino - 15 min walk - 1.3 km
  • Wulff Castle - 2 min drive - 1.7 km

Getting around

  • Santiago Intl. Airport (SCL) - 88 min drive
  • Viña del Mar Station - 15 min walk
  • Hospital Station - 23 min walk
  • Miramar Station - 24 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Sikdorak Viña - ‬1 min walk
  • ‪La Flor de Chile - ‬5 min walk
  • ‪Roberta - ‬3 min walk
  • ‪Natural Bohio - ‬3 min walk
  • ‪Virgin Coffee - ‬1 min walk

About this property

Novotel Viña del Mar

Located near a train station, Novotel Viña del Mar is a great choice for a stay in Vina del Mar. Guests can indulge in massages, and Veranda serves breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a fitness center are other highlights. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 141 rooms
    • Arranged over 14 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 33 lbs per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, covered onsite self parking
    • Height restrictions apply for onsite parking
    • Onsite parking includes off-street options
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Children's menu

What to do

  • Beach nearby

Working away

  • Business center
  • 5 meeting rooms
  • Computer station
  • Conference center (2928 square feet of space)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2014
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Spa services
  • Sauna
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Traditional architecture

Accessibility

  • Wheelchair-accessible bathroom vanity
  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Lowered locks/deadbolt
  • Low-height counter/sink
  • Low-height desk
  • Low-height bed
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 50-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Electric kettle

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Veranda - This poolside restaurant serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Gourmet Bar - This bar specializes in local cuisine and serves breakfast, brunch, and light fare. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 19 for adults and USD 19 for children
  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 22 per pet, per stay

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Novotel Vina Mar Hotel Vina del Mar
Novotel Vina Mar Hotel
Novotel Vina Mar Vina del Mar
Novotel Vina Mar
Novotel Viña del Mar Hotel
Novotel Viña del Mar Vina del Mar
Novotel Viña del Mar Hotel Vina del Mar

Frequently asked questions

Does Novotel Viña del Mar offer free cancellation for a full refund?

Yes, Novotel Viña del Mar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Novotel Viña del Mar?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at Novotel Viña del Mar?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 33 lbs per pet. There's a charge of USD 22 per pet, per stay, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Novotel Viña del Mar?

Yes, there's free self parking.

Is airport shuttle service offered by Novotel Viña del Mar?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Novotel Viña del Mar?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Novotel Viña del Mar?

No, this hotel doesn't have a casino, but Vina del Mar Casino (16-min walk) is nearby.

What is there to do at Novotel Viña del Mar and nearby?

Novotel Viña del Mar has an outdoor pool and a sauna, as well as a fitness center and a garden.

Are there restaurants at or near Novotel Viña del Mar?

Yes, Veranda offers alfresco dining and local cuisine.

What's the area around Novotel Viña del Mar like?

Novotel Viña del Mar is in the heart of Vina del Mar, a short 11-minute walk from Avenida Peru and 11 minutes' walk from Acapulco Beach.

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Reviews

Novotel Viña del Mar Reviews

8.6

Excellent

9.0

Cleanliness

9.0

Location

8.8

Staff & service

8.6

Eco-friendliness

8.8

Property conditions & facilities

What guests liked

  • Breakfast was plentiful, great, and of good quality with a variety of options. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Breakfast
Room
Restaurant
Location
Beach
Food
Pool
Neighborhoods
Attraction

Reviews

10/10 Exceptional

Spent 3 nights with my son and it was such a great experience. Staff were lovely and went out of their way to speak English to my son who has limited Spanish. Close to many restaurants, comfortable and clean rooms, amazing pool and great gym facilities. Can’t wait to return on my next trip to Viña Del Mar, Chile
Rod, 1-night trip

8/10 Very good

Property was good but not as accommodating as I'd like. Being in costumer service, I appreciate when we find solutions for client issues. This place did not meet my expectations in that regard, but room was good with a nice view
axcel, 1-night trip

8/10 Very good

The room was so hot. We couldn’t turn down the temperature. Also if have two people in the room it will be nice to have 2 mugs for coffee. Overall was very good
Melina, 2-night trip

4/10 Fair

Staff and service is very bad. No clear instructions. We asked for laundry and we received two different answers: same day and one day. Nobody explained to us that we have to pick up the laundry at front desk. Because we paid in advance nobody at front desk explained to us that we need to register our credit card for any additional service (restaurant, drinks, etc). Then we went to restaurant and we didn't have our credit card with us and we had to go to the room at payment time. Bryan at front desk was very good. We asked for a cappuccino during breakfast and the machine is damage for two consecutive days. We left then we don't know when is going to be available. Breakfast started by 6:30 am. Today we went around 7:30 am and still they were working on the menu (one hour late). This is not the Novotel chain that I know many years ago. We requested to clean the room yesterday by 9:00 am. They told us that in half an hour would be ready. By 3:00 pm still room wasn't clean. Summary, there are no good information nor clear and complete from staff and grade of service is not good.
ANGEL, 3-night trip

2/10 Poor

Deveriam ter vergonha de adicionar esse hotel à categoria Novotel. Nem pra Ibis ele presta. Quarto com teto caindo, ar condicionado inexistente, aquecimento na ducha muito menos. A água da ducha, é em gotas.
debora, 2-night trip

8/10 Very good

x
Ingela, 3-night trip

8/10 Very good

Pequeno almoço
Barbara, 3-night trip

10/10 Exceptional

Novotel te elegiría en mis otras ida a viña

Desde la primera vez que me hospedé en Novotel. Me he sentido acogida , me he sentido como en casa , segura , los espacios que brindan dan tranquilidad. Solo me gustaría acotar en alguna mejora con la conexión TV , que pueda tener como aplicaciones para conectarse a Neflix , amanzon, para así poder disfrutar alguna película o serie agradable , ya que canales que cuenta no se logra mucho esto ver algo bueno .
Barbara De Los Angeles, 3-night trip

4/10 Fair

Decepcionado

Era una estadía por 3 noches donde nunca tuvimos agua caliente. Después de la segunda noche tuvimos que dejar el hotel por este motivo. El hotel solo nos compensó con 25 mil pesos …….
Claudio, 3-night trip

10/10 Exceptional

La atención impecable, las instalaciones de muy buen gusto y calidad. El desayuno es muy completo, y los amenities muy completos .
Karla, 2-night trip

10/10 Exceptional

Bom hotel 4 estrelas. Estacionamento gratuito, instalações novas e confortáveis, boa localização. Recepcionistas simpáticas e prestativas. Porém, o que deixa a desejar é o café da manhã. Não vale a pena!
Silvia Maria, 2-night trip

10/10 Exceptional

Foi tudo muito bom

Todo bem!
Edegar, 3-night trip

10/10 Exceptional

Está muy bien
pedro, 6-night trip

10/10 Exceptional

Perfect business hotel. Staff very kind. Big room
Alessandro, 1-night trip

10/10 Exceptional

Recomendable
JORGE, 2-night trip

8/10 Very good

Buen servicio, buena comida en el restaurante
Damian, 6-night trip

8/10 Very good

Bien
pedro, 6-night trip

8/10 Very good

Café da manhã deixou a desejar , os itens de panificadora não estavam frescos
cesar, 1-night trip

10/10 Exceptional

Excelente , limpio y muy bien mantenido
jaime, 1-night trip

6/10 Good

Novotel in Viña Del Mar has no English Channel news at all which is very disappointing. Staff are very friendly & helpful. Food in the restaurant is very good. Shower glasses needs attention.
Magdalena, 2-night trip

10/10 Exceptional

I like this property because it is within walking distance of the supermarkets. The room is very spacious, with an incredible partial ocean view. However, the restaurants could improve attentiveness to lunch and dining options when serving. The food was okay, but I hope to see some flavor enhancements. Overall, it is a great place to stay in Vina del Mar.
Eric, 1-night trip

2/10 Poor

Grossly over priced and mismanaged.

The hotel offers a kettle yet only two sachets of coffee and no creamer for a 9 night stay. On arrival I asked reception for creamer and they sent me 6 blocks to a supermarket. The following morning reception again I asked for coffee once again they sent me to the supermarket. The air-conditioning is quite yet the traffic noice is overpowering. The pool and deck area are pleasant.Breakfast below average unless you like eggs. Beware cleaners will not clean your room if you are inside a lot of sex predators apparently. They roll up at 5.30 pm and demand you leave your room which I refused as I was getting in the shower. Room did not get cleaned for 3 days despite me informing reception at 9am and 1 pm I was going out therefore good time to clean the room needless to say it did not happen. With no explanation money appears to have gone missing from my room this was almost a week ago. I asked to speak to the manager to no avail all I was told they are aware. Since leaving I have sent two emails and no response. It is clear the manage do not have an idea how a hotel functions. Guests being sent to a supermarket to get milk cleaners demanding you leave your room. I did stay at the Novotel in Phu Quoc Vietnam in December and it was excellent I thought I would book Novotel in Vina del Mar a mistake on my part.
Robert, 6-night trip

8/10 Very good

Bonne adresse

Chambre confortable, literie très bien. Petit déjeuner buffet très bien ainsi que la cuisine du restaurant. Espace piscine agréable mais manque de parasols. Parking sécurisé au sous-sol pratique. Par contre le wifi n’est pas sécurisé et fonctionne très mal dans la chambre.
christine, 3-night trip

8/10 Very good

Bien el hotel para 24 horas

Nos fue bien, fue una parada de un día rumbo a otro destino...
andres, 1-night trip

10/10 Exceptional

The location of this property is very good. Plenty of restaurants and things to do nearby.
Louie, 4-night trip