"We loved this hotel. It was right across the street from the train station, the most beautiful train station in the world and it truly is. We arrived from Paris and just zipped across the street and checked right in. It also included breakfast which was excellent, lots of variety and very tasty. The rooms were clean, modern and very nice."
"The hotel is across the street from the actual Radisson Hotel. So if the weather is bad you have to drag your luggage across the street to your room. That’s the only downside. Location is great, parking is perfect."
"What caused us frustration and dissatisfaction was the fact that the hotel did not offer room service or restaurant service on Sundays, precisely the day when businesses are closed"
"BIG problems with AC, on entire 5th floor....known to staff. We were booked 3 nights. 2 nights struggling with warm room. First evening we phoned to front desk to complain of warm room, with no actual help except "our computer shows it is working".
Finally on 2nd afternoon, after 4 calls and 1 and 1/2 wasted hours and no real help except for advice from reception that 'the computer shows it is working", I stomped up to reception and asked to move rooms. They then advised the 5th floor was having problems - ??? why not tell us that sooner???
They tried to reboot their computer program yet again.....then finally at the 2 hour mark move us into a room on 7th floor where the AC worked. Then, when I asked for a free glass of wine for myself and husband as compensation, I was initially told "no, you haven't had any major problems, and its not our fault". REALLY??!! I finally pushed hard enough to get 2 glasses of wine. Our friends in another room on 5th floor had same problem, finally moved. Another guest from 5th floor checked out with a full refund.
I was really frustrated that they made no effort to resolve the problem once it became apparent there was an issue, and that I had to push to move rooms, push for a compensatory glass of wine. We wont be back."
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Can I receive a refund if I cancel my Wilde Zee hotel booking?
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Is it worth staying in Wilde Zee?
Basing yourself in Wilde Zee makes it easy to explore Antwerp, including the neighborhoods of Old Town and Historisch Centrum.