Hotels in Pole Creek Preserve

"Overall pretty disappointed in our experience. I completely understand that the weather is not typical and that certain amenities can not happen because of that. However, in my experience, management did not appropriately staff the property and therefore many of the experiences were not great. The pool was not accessible because there was a capacity of 25 swimmers the first night and then the following day it was closed completely due to “unexpected circumstances” and the rest of the amenities were limited I’m assuming because of the weather (heat wave in March). This as well as the cost of the limited buffet that was provided really put a bad taste in our experience we payed over 100$ for a extremely limited buffet for a family of 6 (2 actually adults, 15yo, 13, 8, 5) and the majority of us just ate a salad. No Mac and cheese or nuggets to be found. We decided to leave very early on our 3rd day. I really came with low expectations on accommodations (our room was riddled with stains on walls and ceiling and the bathroom was laughable and the smell of BO in common areas) but I had hope that the amenities would compensate. It did not. "

"Check in was the worst experience, you have to download and app, yet you still need interaction with the front desk. Staff are great, super helpful but the check in is a nightmare. The building is a bit tired and worn, it all works and the location is great. Nothing in Winter Park base station you have to drive into Winter Park town for any half decent restaurants."

"Nice room, great breakfast"

"Almost everything was great and maybe I’m just used to being spoiled by other hotels but they wanted to up charge me to get a two bed instead of the one bed we got, it was the same price too! I just accidentally chose the wrong one. I know my fault but whatever they didn’t care! Made me feel unwelcome. The manager or she claimed to be one, was rude about it too. Told me it’s ONLY $10, okay if it’s Only $10 than you cover it. If it’s not a big deal to you… They charge for everything here tho. Idk I’m used to feeling wanted at hotels and used to staff making sure I’m comfortable and happy. Just different experience. Great view, place is clean, and breakfast was good. Just treat customers like you want them there especially if you’re a manager, I personally didn’t like that. "

"The front office staff was efficient, but definitely not warm and friendly. No warm greetings and no smiles. I spent a career in Customer Service and I think they need more work. The hotel advertised a heated pool. There was nothing heated about that pool."

"Exactly what we needed, quiet & safe. Minutes from everything!"

"It was a bargain compared to other locations and the property showed this. We enjoyed the stay and would consider it again but I might lean toward paying a bit more to get more. "

"It was a really cute, quaint cabin. My only complaint is that the the walls are thin and we could hear every conversation, so if you’re a light sleeper bring ear plugs. "

"It fit the budget. "