Hotels in Waterstone

"The gym is extremely to small with nowhere close to enough equipment. The doors to the rooms get stuck and are hard to work specially for children. A water line busted and no one notified us we heard about it when we were leaving that morning from guest but assumed it was a different building since we were able to brush our teeth. Found out when we got back it included our room but we found out by trying to shower not from staff. Stood in line for a hour to figure out what to do. Was told to come back after we packed to get new keys. Had to wait yet again then was offered no help. I don’t advise anyone ever stay with this company. "

"Beautiful property with tons of amenities! Kids loved the lazy river, pool, and mini golf. Walkable to lots shops and restaurants. Rooms were clean and well maintained. "

"yes"

"I had a great overall stay at Westgate Resort and Spa. The property itself was excellent—the facilities were well maintained, the restaurant was enjoyable, and the staff were friendly and accommodating throughout our visit. There was one hiccup involving tickets that were sold to us for Sea World and Aquatica, where an issue with ticket required us to return to the resort to have it sorted out. Unfortunately, that ended up taking most of our day, which was frustrating. Aside from that inconvenience, everything else about the experience was very positive. One thing to keep in mind for future guests: the timeshare presentation runs significantly longer than expected, so plan accordingly. Overall, despite the setback, we still had a very enjoyable stay."

"Always clean and quiet when I stay here . "

"Very Clean would recommend people."

"Honestly, the resort itself is not clean. The hallways going to our room was so dirty, we took three flights of stairs rather than the elevator because it was so filthy and the floor was falling apart. We wanted to sit and enjoy the nice lounge area by the springs pool bar but there was garbage piled up, the ground had spilled food and drinks everywhere.. it was gross. Trying to reserve your chairs at the water park is a joke. They need to add more to accommodate more. Also not very many umbrellas so the chairs we did get didn’t have umbrellas. On our first night we arrived at 10pm for to our room and we had no blankets or sheets on our beds, our kids were exhausted. We called down three times, our kids were covered up in the beach towels trying to sleep. After the third call I went down to the lobby where the staff member told me we were 5th in line for needing something and it would be a while…at this time it was 1am on our first night.. right off the bat not impressed. We obviously didn’t go get groceries at 10pm when we landed so we just ordered pizzas in, I went to get water out of the fridge and there was a lot of stuff floating in my water so I couldn’t drink it. For the good of the resort, pool areas were fun, longboard bar at the water park was fun the staff down there were great! We loved Shavar and Krystal! Kids loved going to the market to get ice cream. Parking in the parking garage was really convenient and nice too. We made it work, but won’t be back. "

"Excellent customer service"

"Good "