Hotels in Town Center

"I travel for a living and stay in different hotels across the world weekly. I booked this hotel for a special occasion (my daughter's prom which was being held across the street at The Fox). Our stay was anything but special. I paid extra for early check-in , a high floor, and late check-out and all were approved in advance. When I arrived for early check-in I was told my room wasn't ready and I would need to come back at check-in time in like 4hr. I informed the front desk clerk that yhe only reason I arrived early was because I had requested early check-in. He rudely said "Yes and that's why its called a request. The rooms not ready". I then showed him that I had confirmation that the request was approved. After that they magically made a call and got a room ready for me within 15mins. The room they gave me was out dated (with worn out furniture and appliances). The room also wasn't the cleanest (stains on the couch and crumbs on the counter in the kitchen). Getting from your room to the parking garage is a hassle as there are only 2 elevators and they are slow. Then on check out day I was trying to get our things from the room to my car in the parking garage so I asked for a cart so I wouldn't have to make so many trips. The Bellhop was rude & scolded me asking why I needed the cart and for how long and when exactly was I leaving because he didn't want me to keep the cart for longer than a couple of minutes because they don't have a lot of carts. Overall the staff is rude."

"Parking was a little high.. restaurants and drinks were a little pricey "

"Had an amazing stay! The room was beautiful, clean, and so comfortable. The staff was welcoming and made everything effortless. I’ll definitely be back!"

"Everything excellent!! Would stay here again."

"I did a late check in. The room was clean. Staff was very kind and respectful. I’ll be revisiting soon!!"

"Clean room. Staff inviting"

"Every thing was good, breakfast, valet service and staff were excellent "

"Staff was friendly, "

"The second day I was there my daughter and I had come down the stairwell. It may have been because the elevators were taking too long but when I did that I came around to the front to go through the sliding doors that I had a note on there about them locking the doors between I guess 7 PM and 10 AM which makes no sense so I was having to wait for them to come to the doors to unlock up because my key card was not working on the scanner. They may have been having some trouble because when the."