洛克希尔庄园酒店预订

"The location is excellent, right in the center of the Riverwalk, which is very convenient, but the service was terrible. I booked a room with two beds, but they gave me a room with only one king-size bed. We stayed for three nights, and on the first night, the water pressure was extremely low, making it almost impossible to shower. We reported the issue to customer service the next day, but the repair attempt was ineffective. We reported the problem again that evening, and only after making three phone calls after midnight did they finally address the issue. Although the water pressure improved slightly, it was still not satisfactory. We requested to change rooms, but they said all rooms were full, even though I clearly saw many available rooms on their online platform. I am a loyal Hyatt customer, and this experience was truly disappointing!"

"Everything is ok"

"房務人員竟然主動要求要小費 總共做了四天 沒有一天換過床單 棉被還泛黃 有點潮濕的感覺 感覺令人不舒服"

"The service is not in place and it took a long time to find it"

"就在阿拉莫旁邊 隔壁就能到river walk 的shopping center 如果要停車服務 記得要追加50美金的服務"

"GOOD AND friendly services. "

"Everything was good, fair price "

"I really like the style of room decoration, which pays great attention to details. The tableware is fully equipped and easy to use."