Hotels in New Territories

"Amazing hotel from food to beds"

"AC was broken, had to get small fans to help with the heat. Pool towels are put out 1-2 at a time and only put out a couple of times a day. Breakfast was ok 1 of the days, however very inconsistent. Some days, over half of the breakfast items were missing (i.e. milk, orange juice, fruits, cheese for the eggs, yogurt, peanut butter and jellies for toast and more). Room was pretty well clean and staff were amazing!"

"We stayed in a two bedroom with our grandson and we all had a blast at the property"

"I am writing to bring several concerns to everyone's attention regarding my recent stay at the La Quinta in downtown San Antonio. Unfortunately, the condition of the room fell well below the level of cleanliness and maintenance that I expected. Upon arrival, I noticed multiple issues that suggested the room had not been properly cleaned. There were thick red stains on the sofa chair, food crumbs on the pull-out couch, and additional crumbs throughout the carpet. The bathroom also appeared dirty, and the towels provided were yellowed and did not appear clean. In addition, the room had a strong humid or musty smell that made the environment uncomfortable. To make matters worse, the television in the room did not work during our stay. These issues collectively created a disappointing experience. Additionally, a friend staying in the room next to mine reported that when they arrived, there was feces left in the toilet, which is extremely concerning from a sanitation standpoint. I reached out via email to let them know and they just responded with a standard reply and no one reached out. This was probably the worst hotel stay that my family and I have experienced. Shorten it for a corporate complaint to the brand."

"The room was dusty everywhere. The bathroom mirror was dirty. Doors were dirty. Bedding had stains."

"Friendly and clean"

"Very nice place to stay. Staff were fantastic. Location is great with many restaurants, bars and shops on the river, within walking distance. We will definitely return! Highly recommend."

"Great place to hang your hat for a two to three day stay in San Antonio! Close enough to the Riverwalk but far away from the noise."

"Bathtub had rust from dripping faucet and air conditioning would not cool. "