Hotels in Valencia Reserve

"First and foremost, the hotel is in very poor condition and is no longer what it was a year ago. Although the pool has a heater, it is not turned on unless specifically requested. Additionally, the pool filter is not properly maintained, and when this is brought to the attention of the front desk, the response makes it feel as though guests are inconveniencing the staff by asking for basic service. The customer service is extremely disappointing, particularly at the front desk. In contrast, the best service was provided in the cafeteria by Mr. Raul Sanchez, who was exceptionally kind and professional. It is unfortunate that individuals like him are not in leadership positions within the hotel. The hotel does not have a restaurant and only offers breakfast in the morning. There are no options available even to purchase basic items such as bottled water. The rooms are in unacceptable condition—unclean and poorly maintained. For example, the hairdryer was visibly dirty, with accumulated hair residue, which is completely unacceptable given the way the hotel is advertised on Expedia. Furthermore, the two blonde front desk staff members demonstrated a clear lack of professionalism and ethical conduct. Overall, I am extremely disappointed with the treatment received and would not recommend this hotel. "

"Pretty good"

"Great! "

"The hot tub wasn't working. Our telephone was broken and had to be replaced. We were told that there's a kitchenette. There wasn't. "

"Overpriced for what you get."

"Breakfast was great! "

"Very dirty room, hair on bathroom floor, cabinet in bathroom shredding onto the floor because of moisture/mold, they advertise elevators but there aren't any"

"Everyone was nice and easy to deal with. Room was nice and came with everything that was needed "

"I canceled because i have chemical intolerance and the cleaning and scents made me react. No real knowledge of anything else"