Kelantan Hotels

"The iconic Syuen Hotel of Ipoh is now AC Hotel. Managed by Marriott and owned by YTL, the hotel has been tastefully refurbished and the hotel retains it charms and plus points of having the hotel located so near the heart of Ipoh. "

"The room was very clean and had been recently painted - this was obvious due to the paint splashes on the floor and net curtains. It is also single glazing so even on the 11th floor outside noises can be heard. There is also no international power points or USB ports in the room but the staff were very helpful in getting an adapter for the room. The location is in a residential area so grab / taxi is needed to get to Ipoh’s points of interest. "

"Absolutely Superb!"

"Clean room and friendly staff "

"Great room"

"Everything is great especially the hospitality of the hotel’s staff is excellent. "

"Nice place to stay, clean, value for money and one of the best cafe in the island."

"Beautiful beach "

"Avoid this place. We stayed here in July 2025 for 4 days and it was a disaster. Before arrival, no response from the property despite multiple attempts. They also provided wrong info about boat schedules from Kuala Besut (boats actually leave every 40 min). Day 1: The place looked abandoned,unfinished buildings, scaffolding, and garbage everywhere. No reception,just a guy at the bar watching loud videos on his phone. He didn’t speak English, so we used the translator. He refused early check-in, probably to sell us a drink during the wait. The sea view room was dirty: stained sheets, hair and dirt in the bathroom, sewer smell, a broken mirror, and no hot water. Complaining didn’t help. Day 2: The day after, we asked if the problem had been fixed. He told us he hadn’t been able to fix it and that a part needed to be ordered, which would arrive the following day. We asked for a different room, but that wasn’t possible. Other guests also stood waiting at “reception” for hours with no help. Day 3: A manager finally showed up and spoke English, but instead of fixing anything, he offered us snacks and a cocktail. He then said it was a public holiday and repairs would be done the next day. We were promised a room change if the issue persisted. Too late, we had only one day left and were showering using the bidet shower. Day 4: Shower was finally fixed. In short: Structure is falling apart, staff is incompetent, and hygiene is unacceptable. Save your holiday, book elsewhere."