"Stayed at the Reverie for 8 nights from late July to Early August. It is a rare to be able to say that I have ZERO complaints about a hotel but here we are. Khao assisted with baggage at both ends of the trip and with his colleague Truong, went above and beyond to assist me after a luggage strap was lost in transit from the airport. At both check in and check out, Van was accommodating and efficient – answering questions and helping to problem-solve while keeping things moving. Every member of the housekeeping team that we encountered (and didn’t) was professional and courteous, doing far more than the cursory daily job that one might expect given the size of this hotel. Lien in the spa worked wonders after the stress of travel – 3 hours of tranquility that I won’t soon forget. In a sea of exemplary staff, in the Cardinal Café at breakfast who were the real standouts: Vy, Thy, Ngan, Phong, Linh, Thy & Tran (just to name a few), were the epitome of hospitable. I was ill, and I was met with genuine care and consideration from everyone after a mortifying experience. While this is likely just business as usual for those at the Reverie, their professionalism and kindness were a standout for me.
The hotel is ornately decorated. Our room was large, clean and well-maintained. The gym was clean and was never full so although it isn’t huge, it did the job. The central location made most sites walkable or very easy to get to by Grab. HIGHLY RECOMMEND. "
