"We arrived at Hampton Inn in Columbus, Ms. April 24 at about 10:00 pm. I had called ahead of time and told them we would be arriving late. The woman who welcomed us did. Or give us any directions or necessary information. The room was nice. We left the next day not returning until late agin since we were there to visit with my grandchildren in Starkville. When we got the the room it had not been serviced. The trash had not been emptied, the dirty towels were still on the bathroom floor, and the beds had not been made. I went down and complained to the desk which was manned by a young man that seemed to not know what was going on. He said he wrote my room number down and they would service our room the next day. We left after breakfast and didn’t return until late that evening. We were surprised to see our room still had not been serviced. I went to the desk again. As I rode down on the elevator I asked two ladies who were in there also if they had had their room serviced. One answered that they had been there the same days as us and since they only service your room every other day their room had been serviced once. I asked how they knew it was to be serviced every other day and they said they were told when they checked in. No one told me! I went to the desk and complained again to a different person. I stayed at the Hampton because I thought it was a top notch hotel. That’s what I paid for but didn’t get."
