North West Hotels

"The Kingdom Resort is amazing! Ingrid was very helpful with a problem we had."

"Room service was slow but overall experience was great "

"Rooms clean and cleaned often Swimming pool area tidy and well staffed Breakfast vast selection of foods to suit everyone "

"What a fantastic place to stay! Could not fault Lush in any area. Would definitely return. Special thanks to the team for an amazing experience. "

"Food was abosolutely delicious and the variety of options extensive. Even chef went out of his way to prepare Gluten Free options! Thank you!!"

"Our stay at Kwa Maritane was excellent. Food was great, service was excellent. Well done to the staff."

"Very nice"

"Food isn't good, very high in fat, carbs and sugar. No healthy options asides from salad which it doesn't really count. They have a ton of staff but they aren't customer service focus more like out to lunch. Nobody greets you or even look at you, they avoid eye contact. Definitely didn't feel welcome. Hotel itself it's fine and basi amenities need improvement and easier access to use them. The safari drives are chaotic needs more planning and organization. "

"⭐⭐⭐⭐⭐ An Unforgettable Honeymoon – Made Exceptional by Sherly Our honeymoon at The Palace of the Lost City was extraordinary, but what truly made it unforgettable was the incredible care and dedication of one staff member: Sherly. From the moment we arrived she went far beyond what we expected. Knowing it was our honeymoon, she had our room beautifully prepared with romantic touches like rose petals and wine which made our stay feel incredibly special. Before travelling, I had mentioned a very personal hope – that I might somehow reconnect with my nanny who cared for me when I lived here as a small child over 30 years ago. It felt like an impossible dream, yet Sherly quietly made it happen. She found her and arranged for us to meet, creating one of the most emotional and meaningful moments of my life. Sherly continued to exceed expectations throughout our stay. When our hot air balloon trip was cancelled due to wind, she personally helped arrange the refund. When we realised we had accidentally booked our airport transfer for the wrong day, she immediately organised a new one and made sure we reached the airport in time. Her warmth, kindness and calm professionalism made us feel completely looked after. The Palace itself is magnificent, but staff like Sherly elevate the experience from wonderful to unforgettable. She is an outstanding ambassador for the hotel and truly deserves recognition. We cannot wait to return!"