"A first visit to Marrakech + Morocco and this was a wonderful Rhiad and a wonderful place to stay. As we couldn't check in until 3pm and our morning flight landed around 1030am we were able to leave our luggage and start our
exploration of Marrakesh.Palais Moulay Said had previously arranged an airport transfer which was on time and communication was clear and efficient. were greeted by a member F staff, who took our bags and led Us into the Medina.Aftet flling out some paperwork We wete greeted qith Moroccon Tea biscuits lovely welcome. + We changed and left for our pre booked trip
A taxi was offered but we declined and decided to walk into the Souks. Upon our evening return we were welcomed,given our room key breakfast timings were confidently explained as were Spa opening times and a price list also given. Our whole experience was wonderful, nothing too much trouble, from a coffee to our room,a spa appointment which was Hlammam and a massage,truly wonderful, highly recommend, To booking a return airport transfer and being escorted out of ine Medina to the car. .The sewage/drainage smell takes a little getting used too due to the old infalastrucure of the pipes,the sink cranks up quite a whiff! Running the water helps and closing the bathroom
door"
"Communication with hotel very poor. Sent messages via Expedia and email before arrival and received no response. There is no hotel shuttle, they will send you a taxi and will charge you higher rate. Much cheaper and faster to get an uber. The service in the hotel is pretty average or below average. There is only one or two people that were really outstanding, real shame, below expectations. "
"The staff are so friendly and considerate. Room was a great size with great facilities and spotlessly clean. The pool area was lovely and staff to bring you drinks and food were very helpful."
"Close to the Jamaa el Fna square- a short walk from the square leads to the hotel. The reception is on the right immediately on
entering the premises through a nice wooden door. The receptionist welcomed me in on opening the door.
From the reception the hotel opens to 3 indoor courtyards accessed on different levels by a staircase. The rooms are on the edge of each courtyard.
My room was spotless, 2 single beds, a small seating area, built in wardrobe space and nice washroom and toilet, lastly a decent sized shower room- lots of hot water "