Hotels in James Cistern

"Room had safe that didn’t work, broken screen door, and uncomfortable bed. Cleaning staff had to be reminded to come, and basically made the bed and replaced towels. Dishes in the sink left dirty and little bugs crawling on them. Overpriced room but it is a great location"

"Enjoyable stay with disappointing experience. We stayed for 3 nights in March 2026. We enjoyed many aspects of our stay. In particular, the friendly staff, and delicious food at Ma Ruby’s. But, we had a very disappointing experience with our reservation and follow- up by the hotel manager. We made our reservation on Expedia in November, 2025. We paid for our room at that time. Upon arrival in March, we were shocked when told our reservation had not been noted. Our room was not available. Fortunately we had our confirmation information from Expedia. We were given another room and told it was an upgrade. The alternate room had a location right next to our bathroom, where staff would frequently hang out and talk. It was very awkward for us. After returning home, and investigating what had occurred, I became aware that the room we were given was not an upgrade, and actually was a lower cost than the room we paid for. I regret that this issue was not addressed by the receptionist, and that we were not compensated during our visit. I communicated with the manager, Juanita, about my concerns. I apologize for not addressing them while visiting. She responded 10 days later. Her message was friendly , she addressed my issues, and offered compensation. I thanked her, and sent our payment information. I have not received the compensation or any further follow- up from the manager, however in the 30 days after my email."

"The Owners and the staff were wonderful. The food was excellent. The location was excellent, it couldn't have been any better. I highly recommend and we will return there."

"I loved the infinity pool!"

"The room was clean and well stocked. It is across from the beach with a beautiful pool that is well maintained. I loved that it had a full size refrigerator, stove, dish washer, washer and dryer and the other items you would need in a kitchen along with a coffee maker and coffee! It is walking distance from the grocery store, some restaurants and the liquor store. We stayed another night we liked it so well. Great location for day trips to other parts of Eleuthera!"

"Excellence on all fronts."

"Air conditioning did not get as cold as we set the temperature to be but it still worked. We would have preferred that the description told what the partial kitchen included since I didn't know it was only a microwave."

"Great view. I did get up for sunrise everyday. I go some amazing photos. There were lots of families from diverse backgrounds. The staff is wonderful and the food is extremely good. "

"Property and room were beautiful, very relaxing. Service experience is challenging, if you are going with the expectation of quick/great service you will be disappointed. If you are patient and can live on island time, it’s a wonderful hotel. "