Hotels in Massignano

"When we arrived for our 5-night stay, personal issues only allowed for a 3-night stay. While we clearly understood the hotel's cancellation policy, hotel personnel Nicholas indicated any penalty would be waived at check-out for which we were incredibly thankful, so we proceeded to make our alternate plans. Unfortunately, the night before check-out we were advised we would need to pay for all 5 nights. We contacted Expedia who reached out to the hotel, but the penalty could not be waived as was clearly indicated at check-in by hotel personnel Nicholas. While Nicholas might have not had the authority to waive the penalty, we believe San Benedetto del Tronto Smeraldo should have honored what was conveyed at check-in. This disappointment obviously stained our stay at Smeraldo, making it very difficult to recommend this hotel going forward."

"Stayed for one night, room was spacious and well equipped, comfortable bed and great shower. Beach restaurant was excellent food and service. All staff were friendly and efficient."

"The hotel was very pleasant. We stayed in a suite and it was very nice. There was no television in the lounge which was weird, only the bedroom. The parking was confusing as you have to park outside of the town and walk in, not a bad walk but if we did not call reception we would never have figured it out. We booked this hotel for the spa but unfortunately they told us we could not use the services, including hot tub or sauna, after a long italian trip we were really hoping for that, as it is advertised as a spa resort, that was disappointing. Overall a beautiful town and nice hotel."

"Clean hotel "

"Fantastic stay in a wonderful location. We will definitrly be back! "

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"Everything Okay "

"This is a corporate hotel for sure. Which means things just work! Everything I needed for a quick overnight drive break. We got in late and they were still willing to serve us dinner on a Thursday night at 10pm it was very kind of them. "

"Strange service interaction at breakfast. Apparently I did not sit at the "designated" table for my room. There were number cards on some of the tables but I did not see at first. I can't imagine why this is even neccessary. I travel for business 3 months a year and have never seen such a system for hotel breakfast. This was a very big empty dining room with many tables and few guests. When one of the employees saw that I apparently did not sit at the very specific table, she made me pick up my food after I began eating and walk all the way across the room, maybe 25 meters to another table. What kind of service is this? Was that neccessary? Is it how you properly treat a guest? I'll remind you that the giant room was nearly empty from the time I arrived and left. She did this in a cold manner. Throughout the rest of the 20 minutes that I sat at the "correct" table, never saw another employee to ask for coffee. This is not anywhere near the level of service I would expect from a 4 star hotel and for this price. Will be certain to avoid this hotel when I return."