Property class 2 Hotels in Barri Vell - Santa Creu

"Decent hotel. But I left some shirts behind when checking out (my fault) and called the hotel later that day to be told there was no sign of them. "Housekeeping" did not find them. I do not believe this and I'm very upset. I was offered no goodwill or compensation. Bear in mind I paid for 7 rooms. Not happy."

"Clean room, great breakfast"

"Perfect location, room cleaned every day & staff very friendly, polite & helpful. Would stay on next visit to Alicante"

"It was a wonderful vacation. Great rooms, great location, and a great rooftop pool. I'll be back! Thank you so much!!!"

"The towels are not 5 star. Bed and bedding are 5 star. Shower head broken, air conditioning control extremely difficult to use. But still a outstanding hotel."

"Supermarkets near by coffee/ bakery doesn t open until 8.30 am no coffee in room , when i asked for some said they had ran out but could make me some room service 5 euros charge at check out ? Did have tea and complimentary water fizzy juice in fridge fan/ heater not working in the room ."

"The Pros: very conveniently located in the heart of Alicante near the water and some of the city's famous attractions. No lack of things to do nearby or restaurants nearby and there's a stop for the bus that goes up the hill to the castle that's nearby, too. The bedding was also clean and the provided 2 pillows each. There is an on site restaurant and the validated parking for the hotel is not on the street, but not too far away if you have rolling luggage. There were black out curtains. Close to the beach and the Casino. The Cons: the toilet was wedged between a normal size vanity and the glass to the shower and even a normal size person would be pressed against the glass to the shower while going to the bathroom. The bathroom itself was a decent size, but two of its walls facing the room were frosted glass. The shower looked tired. The white walls of the room had been scuffed up and even had a sneaker mark on them (and some other unidentified substances here and there). At about 9:30/10 am on Friday morning (and perhaps every morning?) parked trucks lined the street and there was about 30 min-1 hour of truck doors slamming that would be a problem for sleeping at that time. There was no chair to sit in the room (or desk) so sitting in the room required sitting on the bed. There was theoretically a 12 Euro bottle of water provided (for 12 euros), but our room did not have one (just the sign saying that if one wants the water there it would be 12 euros). "

"Shops were near but weather attrocious"

"The customer service was exceptional. Upon being shown to my room (a deluxe city view), it was located directly opposite the lift, and as a light sleeper, I knew the noise would disturb me during the night. I returned to reception and the team immediately arranged a different room without any hesitation, which I really appreciated. The hotel is also perfectly located for sightseeing, with plenty of fantastic spots nearby for tapas and arroz. Bar Manero is an absolute must-try."