"My stay at this hotel was deeply disappointing from start to finish. Service felt indifferent, even careless. At check‑in, staff gave no information about breakfast or cleaning, and no housekeeping was done during my stay. When noise from nearby rooms became unbearable, I asked for help. A staff member named Evan promised to check but never asked for my name or room number. Later, he investigated the wrong room entirely, and despite my follow‑up, never came to mine. The inconsistent attitude—especially when compared with how he handled another guest—was striking.
The room itself was poorly maintained: no kettle, no fridge, no tissues, weak lighting, and unstable shower temperature. At dawn, the air turned icy, yet guests couldn’t adjust the heating because it was centrally controlled. Even small conveniences were missing, making the space uncomfortable and cold in both atmosphere and design.
The environment was equally unpleasant. The walls let in constant noise from pipes, doors, and passing conversations. The lobby, open to the public as a makeshift lounge, was crowded and loud, leaving no peaceful corner for guests to rest.
Breakfast was the final let‑down—barely more than eggs, with few pastries and no fruit variety. The menu listed muffins, but staff claimed they cost extra. Tables were sticky and uncleared. For a hotel that calls itself sustainable, the practice of using disposable bathroom cups and motion‑sensor lights that switch off mid‑shower felt stingy instead."
"Location is good, just a minute next to the station.
Receptionists welcomed us with a sweet and kind smile.
I like the welcome mint that placed at the lift lobby.
The room (Suite) is very spacious. I like the shower very much. It relaxs me a lot after exploring the city. Suggest to add a door for the washroom and bathroom to give more privacy while someone is using them. People at Living Room can see the people naked after shower.
We stayed at 11/F and found it is a bit complicated to get to that floor. We checked in at 12/F Reception. Take a lift down to 10/F and walked through a long way to get another lift to go up to 11/F. When I went for breakfast, I had to go that way too. It is a bit not convenience.
My overall experience in this hotel is very good."
"Self-check but the staff are very laid-back :)
Many times there is no one at the lobby to serve.
Coffee machine is shut down in the lobby. Sparkling water is just normal still water.
There was a staff being busy with another couple checking in ( while I got no assist at all when I check in ). I request to get my luggage and he asked me to sit down first. Waited 10 mins and turned out he’s forgot my request and freely chatting with the senior manager. I stood closer and the manager gave him a hint. Saw me but then continued to chat then slowly went to take a wrong luggage to me. No apologises whatsoever. It was late at 12am and I just wanted to m shower and sleep since I had a very early meeting.
Meanwhile the (suppose) senior manager just bounces every request to others by saying : you can find my colleague. He just sat at the bar and drank while there were more than 1 group of guests in need.
Not sure why and they did not clean our room at the second last night with the cleaning card hanged outside. ( we left in the morning )
Another room’s guest put their finished meal in the corridor for collection but it was there whole day/night.
Good location and facilities but poor service. "
