"- hair dryer broken 1st night, asked for a new one and the staff didnt apologise and only said they cannot gurantee theres a new one.
- asked 3 staff about a function room location and noone knows
-dead mouse inside the function room and had to change to another one
-staff was unprofessional during cocktail session. keep pushing drinks/snacks over guests.
Overall cannot imagine this is Shangri La, 3 star hotel standard maybe?"
"The hotel and service is super , the food is prefect , only issue to be the transportation , it takes time to walk from subway station to the hotel , of course the suttle mini van is a good help . Overall we do enjoy so much , we are planning the next trip to live again . Thanks a million ."
