"Ryde Castle was a great central location for us for our trip to the Isle of Wight. The staff were very friendly, onsite parking was easy, and it has a pub attached/in it to it make finding a place for a few late drinks easy. The room was a fair size and had a great view across the water to Portsmouth. The bathroom was very clean and up to standards. The only room for improvement would be to clean up the walls as there was areas of mould or damp that could use rectifying."
"We made an independent booking with an agent. We were not aware that this hotel caters predominantly for coach parties. There were around 200+ coach party guests and only a handful of individual bookings. Our bedroom, on the third floor, was spacious but had no chest of drawers to unpack clothes into. The room and bathroom were clean, but very old fashioned. There were just two electric sockets which were used for the tv and kettle. No other sockets. Rooms were serviced at irregular intervals. If we required any hotel items, for example toilet rolls, we had to go down three floors to ask at reception. Bins in the room were left unemptied for several days. Towels left in the bath to be changed werenot serviced daily. The hotel caters for parties if over 200 elderly guests, many of which have mobility problems, but there is only one tiny lift which will only accommodate one person with one case to the first floor. We then had to walk along a corridor to reach the next lift to ascend another two floors. On our day of departure both lifts were out of use necessitating carrying several cases down three double sets of stairs. There was no assistance offered by the management. There are just three disabled parking places for all these senior aged guests. A breakfast buffet was available but if you wanted a fried egg you had to walk around the restaurant to find a waitress who would then need to walk to the kitchen to order one. Despite all of this we enjoyed our holiday."
"Great site, lovely views, excellent staff and excellent food. Because of its age there were some more modern touches needed. The gardens were well looked after & had beautiful flowers. Our bathroom shower needed some modernisation. Very close to the seafront and reasonable close to the town. The outdoor swimming pool looked very nice."
"Definitely not Luxury, as described, a very tired caravan, sticky tape stuck to the front door, tv channels not working properly, light in en suite not working, windows wouldn't close properly, as there was rain whilst we were there, our clothes got wet.
No instructions for the hot tub, so jets only working one side, very disappointed"
"We really enjoyed our stay. Plenty of parking. The staff were always helpful and friendly.
Accommodation was clean and well presented. We would definitely stay again and can recommend as a great stay in Shanklin"