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Hotel Karen

5.0 star property
Luxury hotel in Hangzhou with 2 restaurants and pool bar

Choose dates to view prices

Escape to a tropical paradise at Hotel Karen, where crystal-clear waters and powdery white sand meet luxurious comfort. Unwind with a cocktail at the poolside bar or rejuvenate in the sauna after an invigorating boat tour.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Marina
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Fitness center
  • Sauna
  • Free use of bicycles
  • Seasonal outdoor pool
  • Children's pool
  • Pool bar
  • Business center
  • 4 meeting rooms

Feel at home (6)

  • Children's pool
  • Playground on site
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Why we love this property

Work meets relaxation
This hotel balances business needs with leisure amenities. From meeting rooms to a sauna, guests can shift from productivity to poolside cocktails with ease.
Culinary paradise
Two restaurants offer Chinese cuisine with pool and garden views. A bar and wine room enhance dining. Full breakfast and private couple dining add charm.
Splash into luxury
This hotel boasts a seasonal outdoor pool with loungers and umbrellas. A children's pool, poolside restaurant, and bar complete the luxury experience.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Lakeview Suite

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Lakeview Suite

  • Lake view
  • 89 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Lakeview

Deluxe Twin Lakeview | Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Twin Lakeview

  • Lake view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Lakeview Family Suite

Lakeview Family Suite | Premium bedding, down comforters, pillowtop beds, minibar

Lakeview Family Suite

  • Lake view
  • 131 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds
  • Free WiFi

View all photos for Family Suite with Garden Lake View

Family Suite with Garden Lake View | Premium bedding, down comforters, pillowtop beds, minibar

Family Suite with Garden Lake View

  • Lake view
  • 131 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds and 1 King Bed
  • Free WiFi

View all photos for Presidential Quadruple Room, 2 Bedrooms

Presidential Quadruple Room, 2 Bedrooms | Premium bedding, down comforters, pillowtop beds, minibar

Presidential Quadruple Room, 2 Bedrooms

  • Lake view
  • 175 sq m
  • Sleeps 4
  • 2 Large Twin Beds, 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

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About the neighborhood

Map
No. 999, Mu Zhou Road, Thousand Island Lake Town, Chunan County, Hangzhou, Zhejiang, 311700

What's nearby

  • Qiandaohu National Forestry Park - 14 min drive - 11.7 km
  • Wangutang Park - 16 min drive - 14.9 km
  • Jiangnan Park - 34 min drive - 37.1 km
  • Xin'an Dam - 39 min drive - 42.0 km
  • Meicheng Ancient Town - 46 min drive - 54.1 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 122 min drive

Restaurants

  • ‪Ayafufu Dessert - ‬10 min drive
  • ‪KFC 肯德基 - ‬12 min drive
  • ‪农家鱼庄 - ‬5 min drive
  • ‪方大茂 - ‬10 min drive
  • ‪饮湖 With - ‬12 min drive

About this property

Hotel Karen

  • A great choice for a stay in Hangzhou, Hotel Karen features a marina. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at 千岛湖餐厅, one of 2 restaurants, which serves Chinese cuisine and is open for breakfast, lunch, and dinner. A poolside bar, a fitness center, and a sauna are other highlights at this luxurious hotel.

At a glance

DONE

Hotel size

    • 98 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: noon
    • Express check-out available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking
    • Onsite garage
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Barbecue grills
  • Private dining

Traveling with children

  • Children's pool
  • Playground
  • Grocery/convenience store
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • Boat tours
  • Personal watercraft (motorized)
  • Shopping

Working away

  • Business center
  • 4 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fitness center
  • Seasonal outdoor pool
  • Designer stores on site
  • Marina
  • Sauna
  • Wine tasting room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Dock

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Raised toilet seat
  • Bathroom emergency pull cord
  • Well-lit path to entrance

Room amenities

Be entertained

  • 43-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Children's slippers

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Bulk dispenser for toiletries

Special features

Dining

千岛湖餐厅 - This poolside restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.
咖啡亭 - This bar overlooks the garden.

Fees & policies

Refundable deposits

  • Deposit: CNY 3000.0 per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately CNY 160 per person

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • The seasonal pool is open from June to September

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay

Also known as

Hotel Karen Hangzhou

Karen Hangzhou

Hotel Karen Hotel

Hotel Karen Hangzhou

Hotel Karen Hotel Hangzhou

Frequently asked questions

Does Hotel Karen offer free cancellation for a full refund?

Yes, Hotel Karen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Karen?

Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Hotel Karen?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Karen?

Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Hotel Karen?

Check-in start time: 2:00 PM; Check-in end time: noon. Check-out time is noon. Express check-out is available.

What is there to do at Hotel Karen and nearby?

Have fun with onsite activities like cycling and boat tours. Enjoy amenities like a seasonal outdoor pool, a sauna, and a fitness center. Hotel Karen also has a picnic area and a garden.

Are there restaurants at or near Hotel Karen?

Yes, there are 2 onsite restaurants, featuring Chinese cuisine, garden views, and poolside dining.

Does Hotel Karen have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Hotel Karen like?

Hotel Karen is located a short 1-minute walk from Qiandao Lake.

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Reviews

Hotel Karen Reviews

9.4

Exceptional

10

Cleanliness

10

Location

9.4

Staff & service

9.4

Property conditions & facilities

Reviews

Verified

8/10 Very good

This hotel has its unique design and is full of its own friendly culture. It is a little bit far from the downtown area but because of that it is located in a quite environment. I can see the staff members tried their best to serve and they should be recognized.
2-night trip
Verified

10/10 Exceptional

管家式服务，贴心周到

一不当心选了千岛湖当地最贵的酒店，hotel karen 迄今为止住过服务最贴心，最有特色的精品五星酒店，外观像个碉堡或是厂房，还有一扇像似生了锈的铁门，私密性极高，尽显低调奢华。整个酒店拥有环保理念，有自己养植的蔬菜和禽类，夏天可以上岛上采摘，临走还能带上一篮。全程管家式服务，现场摆放刚消过毒的杯具和洗漱用品。整个酒店大多都使用了木质材料，连牙刷都是木质的，化妆包都是牛皮纸做的，每年都使用最好的植物木腊油做养护。环保理念无处不在，服务细致到位，希望明年尽快实现网红酒店的目标和无人机送餐的这块项目
lei, 2-night trip
Verified

10/10 Exceptional

YANG, 1-night trip