The service by the staff was extraordinarily they all made such an effort to make my stay as happy and as content as the team could. All the staff seem so well trained in customer service, they were all professional very polite, kind and welcoming.
The manager Joe recommended what activities were available on the island, they organised for drivers from and back to the hotel. They helped me arrange all activities.
I would highly recommend this hotel as the staff are amazing. I had a room with ocean view which was so nice.
corrina
corrina,3 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 6 月 13 日
It seems that they are understaffed in the restaurant, but very quick service for the room service. The establishment looks like not in good maintenance, it's new establishment but looks older than it should be. When we were there, they are renovating the pool, so we cant use the pool.
Location is great because it's near to the harbour for the land hopping. All in all, it's okay.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2023 年 6 月 2 日
Beautiful Belitung, friendly peoples
The hotel is ok, staff friendly, the only problem lots of little ants especially in the bathroom, even after being fixed it will come back again, also no hand towels at the end using more main towels the need to be replaced everyday. Otherwise I am happy with the service.
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2022 年 5 月 6 日
Everything is good except the water of the pool is not good
Wing Lok
Wing Lok,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2022 年 3 月 13 日
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2020 年 12 月 26 日
部屋が綺麗でとても良かった!
真实旅客
1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2020 年 3 月 16 日
Ernita
Ernita,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2020 年 2 月 27 日
Upon check-in we realize that the booking we made changed without our acknowledgement and it made our stay unhappy.
understand it is not the hotel fault but this has made our stay unpleasant.
there are a few place hotel can improve in future.
1. we stay for a total of 4 nights. housekeeping clean up our room however they did not clean the floor, change the bedsheet and toiletries was not fill everyday.
2. we ordered room services. As per the menu, the food come with seafood but when it delivered to our room, it's only vegetable and seafood missing.
3. we ordered mix juice (Avacado + dragon fruits) but when they deliver to our room, it became pure Avacado juice and we paid for mix juice price.
Phylicia
Phylicia,2 晚结伴旅行
Expedia真实住客点评
8/10 很好
2020 年 2 月 5 日
Room was clean and comfortable,however, it got mosquitoes which disturbed my sleep.
Love the infinity pool but water not that clean as guests did not wear the proper swimming attire.
Food was not that great. I had uncooked meat on my bbq dinner and my half boil egg was not cook too.
真实旅客
3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2020 年 1 月 28 日
A new property with an amazing view of Tanjung Binga. But keep in mind it's on a secluded part of the island, so there's not much tourist facilities around.
Khaleeq
Khaleeq,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2019 年 11 月 21 日
Saharudin
Saharudin,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2019 年 10 月 11 日
beautiful hotel with good food and view!
ILI
ILI,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2019 年 9 月 23 日
Séjour en famille
Beau séjour en famille
Coin calme dans un petit village
L'hotel est nouveau et doit encore aménager sa plage
Personnel très sympathique
Christian
Christian,6 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 4 月 26 日
All services & environment at swissbel are really great, excellent, amazing. Breakfast delicious, the room is cozy, service is good, swimmingpool is great. Children dont want to go home. There is private beach. View to the beach from our room we can see sunset & the Light house at Lengkuas island.
I will come again someday if the beach club ready to use
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 4 月 19 日
It is a little gem located away from the hustle and bustle of the city. Great place to unwind and relax!