Worst experience ever! There are bed bugs!
I had a terrible experience staying at this hotel due to a serious bed bug infestation. During my stay, I kept waking up with new bites all over my body. At first, I thought they were mosquito bites or maybe an allergic reaction—I didn’t suspect bed bugs right away because I trusted a hotel of this level to maintain basic cleanliness and hygiene standards.
After several nights and increasingly severe reactions, I finally managed to catch five or six bed bugs in the room. I immediately informed the front desk and asked someone to come to the room to see for themselves. Shockingly, they refused, saying I should have reported it on the first day. How could I report bed bugs on the first day when I had no idea what was causing the bites? That response was not only unhelpful but also dismissive and unprofessional.
To make things worse, they refused to even switch a room for me! Just because it was the last night I was staying. I’m extremely disappointed with how the hotel handled the situation—zero accountability, no empathy, and complete lack of customer care.
Do yourself a favor and avoid this place. Bed bugs are a health hazard and should be taken seriously. This hotel clearly doesn’t.
