I had $50 credit for the food and beverages for each day. After I checked out the room I asked the front desk for the credits already taken care on the final bill that I received. A staff mentioned it was automatically deducted so the total amount showed was correct on the bill. I spent extra time on the review the receipt at the coffee shop but it did not applied the credit that I should received for the orders from the beverages. I had to return to the front desk and talked to the hotel manager. She simply mentioned it was mistake and gave the credit amount to the charges made. I spent more than hour to figure the issues. It was very unpleasant experiences with services and not in a good faith business with the promised charges. I highly recommend to review your charges. I am no longer interesting to stay at The Plaza in the future visiting.
ashley
ashley,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 8 日
We were in New York for two days and stayed at the plaza
Stephanie
Stephanie,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 5 日
The Plaza is beautiful and well located. The detracting fact is that the shower leaks out onto the bathroom floor, there are only two hooks in the bathroom and those were taken up by robes. There are no towel racks. There are few shelves or other places to put toiletries. There are very few drawers for clothes. All there inadequacies make for an awkward stay.
Michael
Michael,4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Beautiful hotel and welcoming service
Lars
Lars,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Me and the wife were celebrating my 43rd birthday. We checked in with Russell at the front desk who went out of his way to upgrade our room to a beautiful and very spacious suite to make my birthday a little more memorable. Absolutely loved the room, thanks again Russell, your the best.
Jonathan
Jonathan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 20 日
El mejor hotel en NY
Experiencia unica e inolvidable en NY. El staff logra rebasar las expectativas de servicio y realmente uno se siente en casa
Arturo
Arturo,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 14 日
Best hotel we have been to
Had a wonderful time at the Plaza with our family. Loved every minute of it. Best hotel we have been to.
charles
charles,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Great staff!
Sharon
Sharon,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Hanen
Hanen,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Loved it
Raheim
Raheim,27 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 13 日
This is a beautiful property. I booked a king deluxe and the room was so big and the bathroom was absolutely beautiful. The staff were amazing and we enjoyed the beautiful afternoon tea in the palm court