The restaurant is chaotic, and there are too few staff members; clearly, they're overwhelmed.
Haoyu
Haoyu,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Danielle
Danielle,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 29 日
Bad Check-in
Room was paid for via gift card prior to travel. Apon checking in, front desk clerk charged my personal card for full nights stay, which froze my funds for 3 days. Huge inconvenience which resulted in my family and I having to eat at the hotel and cancel our planned dinner reservations.. Mgr did provide us a with room service, but after the mandatory gratuity it was not adequate. Please properly train your staff so this does not happen to another family!
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Great stay!
The hotel was on the canal and a short distance to Bourbon Street. You could walk it or take a taxi. It was too hot for us so transportation was our option.
Oliver at the hotel bar was great! The room was wonderful and the bed put me right to sleep. Everything was clean, which is a big deal for me I would stay again.
Deborah L
Deborah L,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 27 日
Venisa
Venisa,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 26 日
Cheryl
Cheryl,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 25 日
Safety hazard
My trip was good. I was under the impression that self parking was included in my rate because I called before my visit which it wasnt but apparently it was a misunderstanding, so parking was expensive. Also there was a large group of over 300 kids taking up all the elevator which I understand was out of the hotel control but my problem was there was no alternate way to get to the rooms. I spent most of my time in the lobby unable to get to my room and reluctant about leaving due to the hassle of coming and going. That is a major safety hazard in the event of a fire or other issue to not be able to exit the building other than the elevator. The staff and rooms were amazing though, very beautiful hotel very nice view of the lake from my room.
Aquasia
Aquasia,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Jennifer
Jennifer,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Denise
Denise,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Micheal
Micheal,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Venisa
Venisa,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 9 日
Phillip
Phillip,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 9 日
NOLAN
NOLAN,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Sean
Sean,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Smells incredible when you first walk in. Everyone is so nice, just perfect
Michele
Michele,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 3 日
Dominick
Dominick,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 1 日
Samer
Samer,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 30 日
Great location
Great place to stay. Breakfast buffet outrageously expensive at $40!